Experience

Business Integrity Services

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Operations Manager

  • Jul 2020 - Jan 2022

  Chennai, Tamil Nadu, India Improve monthly collections from patient AR. Reduce the days on aged AR. Escalation management Monitor calls for FDCPA & HIPAA violation and provide developmental feedback. New employee training and development Negotiate payment arrangements. Setting collection payment collection goals and strategy Manage patient experience by process improvements at the Appointment scheduling stage. Manage revenue through quoting patients for their procedures. General team management… Show more Improve monthly collections from patient AR. Reduce the days on aged AR. Escalation management Monitor calls for FDCPA & HIPAA violation and provide developmental feedback. New employee training and development Negotiate payment arrangements. Setting collection payment collection goals and strategy Manage patient experience by process improvements at the Appointment scheduling stage. Manage revenue through quoting patients for their procedures. General team management (Recruitment/Appraisals etc.) Show less



BNY Mellon | Pershing

• United States
• Financial Services
• 700 & Above Employee

• Associate Manager

  • Apr 2010 - Nov 2018

  Chennai Managed Investment Banking Operations projects with Pershing India Operational Services at BNY Mellon Transitioned, Set-up and Steered day-to-day operations for 7 Investment Banking BPO processes, Lead stake-holder interactions (video conf, townhall, general meetings, etc), Reporting (all mgmt, & stakeholder reports), Process improvements, Ideation, Inter-department interactions and Process training for 10 projects Managed investment banking back-office processes which included… Show more Managed Investment Banking Operations projects with Pershing India Operational Services at BNY Mellon Transitioned, Set-up and Steered day-to-day operations for 7 Investment Banking BPO processes, Lead stake-holder interactions (video conf, townhall, general meetings, etc), Reporting (all mgmt, & stakeholder reports), Process improvements, Ideation, Inter-department interactions and Process training for 10 projects Managed investment banking back-office processes which included account opening/maintenance, customer service, indexing, entitlement set-up, automated transfer set-up and supporting user applications Trained, Monitored & Implemented measures to enhance the performance of team members to ensure efficiency in process operations & meeting the previously agreed deadlines and targets Show less



Frost & Sullivan

• United States
• Business Consulting and Services
• 700 & Above Employee

• Senior Business Development Executive

  • Mar 2007 - Mar 2010

  Chennai Area, India Experienced in International B2B and B2C Sales & Consulting of Sales of subscriptions and customized research to Automotive and Automotive based product industry, University Research Parks, Research Teams Libraries, etc. Hands-on in Client Relationship Management which fosters repeat business through Upselling, Cross-Selling, etc.



MiraMed Ajuba - A Global Services Company

• India
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Team leader

  • Feb 2003 - Apr 2006

  Chennai, Tamil Nadu, India Worked in 4 operational projects (making and receiving calls) involving Debt Collection, Data verification, Telesales. Transitioned to a team management role managing an appointment setting and presales project. Achievements included - Maximum conversion to call ratio, Data accuracy, Highest single day debt collection and team with least attrition ratio



GLENWOOD MICROSYSTEMS PRIVATE LIMITED

• Customer Relations Executive

  • Oct 2002 - Jan 2003

  Chennai, Tamil Nadu, India Worked with sales reps of the organization for setting up appointments to conduct business for the company's flagship ERP tool Set up f2f appointments for sales reps in the U.S with senior executives across organizations in the semiconductor industry.



ANTARIX E APPLICATIONS LIMITED

• India

• Telemarketing Executive

  • Feb 2002 - Sep 2002

  Chennai, Tamil Nadu, India Worked in telesales projects which involved calling potential customers and providing information on mobile phone service providers in the U.S. Achievements include a maximum number of same-day deals won.