Experience

DATA RATINGS INTELLIGENCE PRIVATE LIMITED

• India
• 1 - 100 Employee

• Key Account Manager

  • Jun 2018 - Present

  Contacting PAN India channel partner for remittance related info; providing online assistance to the partners for the documentation; assessing clients needs by market and currency fluctuation  Tracking records of import documents to make payment to overseas supplier; processed forex transactions of key account clients including outward remittances  Ensuring timely processing of committed bill payments and remittances against funds received; administering the provision of end-to-end transactional services on documentation for forex requirements  Leading the team of transaction delivery owners while co-ordination and implementation of the overall performance of the profit centre and enhancing the competence of the sales team  Maintaining required MIS, bank follow ups, selling the currencies to the treasury & get better Forex Rates for conversion; uploading and validating transaction file  Acquiring new clients; convincing them to open their account and negotiating rates with them; building customer relationships, providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention



BookMyForex

• India
• Financial Services
• 1 - 100 Employee

• Inside Sales Consultant

  • Aug 2015 - May 2017

  • Handling customer that come on site through call backs/chats/order confirmation/call & explaining them about foreign exchange product. • Handling incoming & making outgoing calls. • Assist customers seeking foreign exchange/remittances throughout the transaction in coordination with branches or partnering bank customer relationship management • Handling data and generating reports. • Handling emails and co -ordinate with branches & partnering banks • Handling customer that come on site through call backs/chats/order confirmation/call & explaining them about foreign exchange product. • Handling incoming & making outgoing calls. • Assist customers seeking foreign exchange/remittances throughout the transaction in coordination with branches or partnering bank customer relationship management • Handling data and generating reports. • Handling emails and co -ordinate with branches & partnering banks



YES BANK

• India
• Banking
• 700 & Above Employee

• Senior Officer

  • Dec 2013 - Aug 2015

  Role: • Developing MIS, conducting data analysis and fetching & publishing reports for specific transactions done by customers • Executing all banking operations and resolving customer service issues • Assuring the compliance with all applicable banking regulations • Ensuring proper closure of CRM within stipulated TAT and zero percent defect in complaint management & their closure • Tracking the complaint closure to ensure that defined TAT is met • Creating weekly & quarterly operations reports • Managing operations calls to understand & align with customer’s requirements / expectations • Verifying the achievement of service level / productivity Highlights: • Recognised as consistent performer throughout the year. • Resolved queries / requests / issues of customers as per Service Level Agreements and achieved Turnaround Time of 78% • Ramped up the client satisfaction score by 60% through regularly interacting with customers and ensured that queries & escalations were addressed on time



Simplilearn

• United States
• E-Learning Providers
• 700 & Above Employee

• Global Sales and Support Executive

  • Dec 2012 - Dec 2013

  Role: • Managed all activities related to revenue generation and forecasted the sales process from initial point of contact • Supervised the upgrade & renewal of service • Planned the territory sales development through proper segmentation and deep penetration by carpet bombing • Implemented sales & support plans / policies for the organization and ensuring accomplishment of business goals. • Aligned all sales activities towards achievement of customer management & retention and product awareness Highlights: • Successfully generated 40 lakhs revenue • Recognised as consistent performer throughout the year