Senior Associate, Technology Consulting

• Jul 2019 - Present

- Led and managed multiple Robotic Process Automation processes to completion, from Process Identification, Process Assessment, Business Process Improvement, Development and Testing. - Performed walkthroughs of potential RPA processes to capture functional requirements and identify potential limitations or restrictions and introduced solutions or workarounds for increased efficiency and productivity of the process. - Led and managed multiple Robotic Process Automation processes to completion, from Process Identification, Process Assessment, Business Process Improvement, Development and Testing. - Performed walkthroughs of potential RPA processes to capture functional requirements and identify potential limitations or restrictions and introduced solutions or workarounds for increased efficiency and productivity of the process.

Senior Associate, Performance Improvement

• Dec 2018 - May 2019

- Consulting, Development, and Delivery - Automate daily process with the use of Automation Anywhere Tool. - Responsible for knowledge transfer documentation for consulting - Provide development and testing support, and follow the implementation of standards and best practices in alignment with our architecture patterns. - Consulting, Development, and Delivery - Automate daily process with the use of Automation Anywhere Tool. - Responsible for knowledge transfer documentation for consulting - Provide development and testing support, and follow the implementation of standards and best practices in alignment with our architecture patterns.

Application Development Analyst

• Nov 2016 - Dec 2018

• Maintaining the Accenture Kuala Lumpur Recreational Club (KLRC) site• Actively ensure member access right are given, and driving the migration of KLRC site (SharePoint) to become part of the new Accenture Malaysia page (WordPress).• Contributed to the membership subscription and termination process, which enable employee more flexibility to sign up for/drop off from KLRC• Driving the migration of Accenture ASEAN Advanced Technology and Architecture (AT&A) site (SharePoint) to become part of the new Accenture AT&A Global page (WordPress)Project: MSA – Mobile Sales AgentRole: Node.JS DeveloperDuration: 01 November 2016 – July 2017▪ Took over the ownership of Mobile Sales App backend (Node.js) from previous owner without problem▪ Deliver MSA phase 2 & 3 development sprints successfully▪ Gone extra mile to support production issues owned by Application Management teamProject: AGILE ProjectRole: Java DeveloperDuration: July 2017 – December 2017• Enhancing and Supporting the existing Enterprise Application Integration (EAI) which integrates with various applications including Portal, Siebel, Granite and OSM.• Functional design for CRs based on business requirement.• Testing involved in DEV, SIT and UAT.• Delivered enhancement build items in SQL and JAVA Language.Project: Robotic Process Automation (RPA)Role: Blue Prism SupportDuration: December 2017 – Present• Responsible for daily operations of Blue Prism application that contains various number of complex processes across multiple robotic automations, integrate with various applications including SAP, websites, Outlook and Excel.• Propose solution on process design to resolve issues based on business needs.• Experience in Blue Prism process debugging and fixing. Show less

Software Engineer Associate

• Nov 2015 - Nov 2016

Software Development Intern

• Jan 2014 - Aug 2014

Brunsfield, the construction company, has a Software Development team that attempts to automate processes involved in the construction industry. Through the use of JSPs, servlets, and a few MySQL databases, they maintain multiple web portals that attempt to assist Brunsfielders and people that work with Brunsfield in their day to day activities. I learned a ton about the sales process and was the driving force behind a web application that allows users to purchase units, book units, or reserve units. The web application also allows users to generate rental agreement, maintain assets, generating tenancy, rental billing and rental collection. . Show less

Cashier

• Feb 2013 - Apr 2013

- Greet customers - Enter transactions in the cash register and provide customers with the total bill - Identify prices of goods using memory or scanner - Receive payment by cash, or credit card - Issue receipts and change to customers - Count money at the end and beginning of each shift to ensure that amounts are correct and that there is adequate change. - Guiding and solving queries of customer - Maintain the work area tidy and clean - Greet customers - Enter transactions in the cash register and provide customers with the total bill - Identify prices of goods using memory or scanner - Receive payment by cash, or credit card - Issue receipts and change to customers - Count money at the end and beginning of each shift to ensure that amounts are correct and that there is adequate change. - Guiding and solving queries of customer - Maintain the work area tidy and clean