Experience

Eight Continents Hotels & Resorts
• United Kingdom
• Hospitality
• 1 - 100 Employee
• General Manager

  • Jun 2022 - Present


Frasers Hospitality EMEA (Fraser Suites Queens Gate, London)

• Front Office Manager

  • Aug 2013 - Sep 2021

  • In charge of the organisation and quality of Reception, Room Service and Floor services offered to guests • Trained Team for pre opening period - Sent to sister properties around UK, including London, Edinburgh and Glasgow to train team members. • Diplomatic Visits Manager. • New line of leadership created within the team and every year, at least one staff got promoted or moved to different department. • Honoured for excellent work by CEO (Global) and CEO (EMEA). • First one amongst few from all over the world selected to attend and participate in the Front Office Managers' Forum held at Bangkok, Thailand in 2017 and was praised for Leadership qualities. • Helped in defining and implementing hotel strategy by working closely with the GM and Director of Sales and the Revenue Manager in implementing strategies • Responsible for good financial and qualitative results for the department • Managed the team - Helped employees improve their skills and provided support for career development - Involved and motivated the team. • Awarded Employee of the Year amongst the EMEA, twice. • Ensuring that guests receive a warm and personal welcome; along with the high standard of rooms services • Responsible for consistency and coherence between different teams and ensured that all brand reference guidelines are correctly applied at all times • Carried out annual performance appraisals on the people directly under my responsibility. • Supervised and coordinated the departments: ensured they are well organised and run smoothly • Kept track of the standard of services delivered, based on guest comments and quality audits • Kept close track of what the competition is doing • Drawing up the annual budget for the department and follows up implementation • Implementing the rooms pricing policy in an effort to optimise REVPAR • Analysed financial results and took corrective measures as necessary throughout the year, Decided on the department's investments in conjunction with the GM. Show less


Frasers Hospitality EMEA (Fraser Place Canary Wharf, London)
• Front Office Supervisor

  • Nov 2012 - Jul 2013

Frasers Hospitality EMEA (Fraser Place Queens Gate, London)
• Night Manager

  • Jun 2008 - Oct 2012

Makesworth Industries Ltd, Calcutta (unit of Makesworth Group, India)
• Office Manager

  • Feb 2006 - May 2008


Hilton London Metropole

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Communication Runner

  • Jun 2004 - Jan 2007

  Twice awarded the prestigious ‘Employee of the Month’ and that included a rare achievement, awarded in the very first month of my role. Twice awarded the prestigious ‘Employee of the Month’ and that included a rare achievement, awarded in the very first month of my role.