Vigneshvaran Sethuraman CEng (Ind), CSSMBB, CLSSBB, MIE, MAeSI
Senior Business Process Consultant at InfoDrive Solutions- Claim this Profile
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English Full professional proficiency
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Tamil Native or bilingual proficiency
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Malay Professional working proficiency
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Malayalam Limited working proficiency
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Hindi Limited working proficiency
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French Limited working proficiency
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Mandarin Elementary proficiency
Topline Score
Bio
Credentials
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Storytelling and Influencing: Communicating with impact
CourseraMay, 2023- Nov, 2024 -
Diploma in Organisational Behaviour
AlisonMar, 2023- Nov, 2024 -
Graduate Technologist
Malaysia Board of TechnologistsMar, 2022- Nov, 2024 -
Chartered Engineer (India) - CEng (India)
Institution of Engineers of India (IEI), KolkataSep, 2021- Nov, 2024 -
Scrum Master Accredited Certification - SMAC
International Scrum Institute™ (Scrum Institute)Sep, 2021- Nov, 2024 -
Certified Six Sigma Master Black Belt - CSSMBB
International Six Sigma Institute™Jul, 2021- Nov, 2024 -
Project Manager Accredited Certification - APRM
International Organization for Project Management™ (IO4PM™)Jul, 2021- Nov, 2024 -
Certified Lean Six Sigma Black Belt - CLSSBB
Advanced Innovation Group Pro Excellence (AIGPE)Jun, 2021- Nov, 2024 -
NLP Practitioner
AchologyMar, 2020- Nov, 2024 -
Mental Health First Aider
Mental Health First Aid AustraliaApr, 2013- Nov, 2024
Experience
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InfoDrive Solutions
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Singapore
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Business Process Consultant
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Dec 2022 - Present
• Assist organisations to better understand their processes, identify gaps and bottlenecks that limit their performance, and provide viable solutions to unleash the organisations’ full potential. Client – Insurance Company in Malaysia • Transformation of Contact Centre from Legacy outdated system to sophisticated cloud-based Contact Centre system powered by Amazon Web Services (AWS), in record time of four (4) months. • Training and mentoring of staff on SOPs, WIs preparation… Show more • Assist organisations to better understand their processes, identify gaps and bottlenecks that limit their performance, and provide viable solutions to unleash the organisations’ full potential. Client – Insurance Company in Malaysia • Transformation of Contact Centre from Legacy outdated system to sophisticated cloud-based Contact Centre system powered by Amazon Web Services (AWS), in record time of four (4) months. • Training and mentoring of staff on SOPs, WIs preparation, Process Mapping, Lean Six Sigma, etc. • Undertook Business Process Improvement initiatives for a variety of processes and guided teams to handle and manage projects. • Established Quality Assurance & Quality Control (QAQC) Department for Motor & Non-Motor Claims to improve the claim process, identify leakages, challenges, limitations to improve the process and enhance the overall employee and customer experience. Show less • Assist organisations to better understand their processes, identify gaps and bottlenecks that limit their performance, and provide viable solutions to unleash the organisations’ full potential. Client – Insurance Company in Malaysia • Transformation of Contact Centre from Legacy outdated system to sophisticated cloud-based Contact Centre system powered by Amazon Web Services (AWS), in record time of four (4) months. • Training and mentoring of staff on SOPs, WIs preparation… Show more • Assist organisations to better understand their processes, identify gaps and bottlenecks that limit their performance, and provide viable solutions to unleash the organisations’ full potential. Client – Insurance Company in Malaysia • Transformation of Contact Centre from Legacy outdated system to sophisticated cloud-based Contact Centre system powered by Amazon Web Services (AWS), in record time of four (4) months. • Training and mentoring of staff on SOPs, WIs preparation, Process Mapping, Lean Six Sigma, etc. • Undertook Business Process Improvement initiatives for a variety of processes and guided teams to handle and manage projects. • Established Quality Assurance & Quality Control (QAQC) Department for Motor & Non-Motor Claims to improve the claim process, identify leakages, challenges, limitations to improve the process and enhance the overall employee and customer experience. Show less
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Qi Group
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Hong Kong
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Consumer Services
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700 & Above Employee
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Business Process Consultant
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Mar 2021 - Nov 2022
•Initiate, coordinate and lead cross functional teams to achieve continuous improvement from various aspects of the process improvement, process re-engineering, designing, planning, implementation and/or sustaining activities. •Study current state processes analysis, current state performance and metrics, issue identification, root cause analysis, business case development, cost benefit analysis, future state design, roles and responsibilities, metrics, process control and… Show more •Initiate, coordinate and lead cross functional teams to achieve continuous improvement from various aspects of the process improvement, process re-engineering, designing, planning, implementation and/or sustaining activities. •Study current state processes analysis, current state performance and metrics, issue identification, root cause analysis, business case development, cost benefit analysis, future state design, roles and responsibilities, metrics, process control and management. •Create measurable business improvement by partnering with Business Leaders, Process Owners, and Project Teams to identify strategically relevant opportunities and to convert those opportunities into successfully completed projects using Lean Six Sigma / Six Sigma or other methods and tools. •Work closely with business units, internal teams and/or external consultants in the execution of the Business Process Management, Continuous Improvement and other related programs. •Responsible for managing companywide SOPs/ Policies, supporting the comprehensive design, development, implementation, and successful execution of the business processes and systems within the QI Group. •Conduct organizational reviews to identify strengths and weaknesses and to evaluate operational effectiveness, make recommendations based on emerging trends, competitive threats and best practices. •Facilitate delivery of Business Process and Continuous Improvement related training tools, techniques, templates, methodology across the Group. •Provide ongoing coaching and guidance throughout the development and execution of the program. •Communicate proactively with stakeholders and senior management regarding progress, issues and plans for resolution. •Identify, lead and champion change management, communication, and training needs. •Administer SharePoint. •Plan B Project – Appointed as Start-Up CEO. Work and manage a multi-national team, to explore new business avenues, emphasizing on sustainability and transformation. Show less •Initiate, coordinate and lead cross functional teams to achieve continuous improvement from various aspects of the process improvement, process re-engineering, designing, planning, implementation and/or sustaining activities. •Study current state processes analysis, current state performance and metrics, issue identification, root cause analysis, business case development, cost benefit analysis, future state design, roles and responsibilities, metrics, process control and… Show more •Initiate, coordinate and lead cross functional teams to achieve continuous improvement from various aspects of the process improvement, process re-engineering, designing, planning, implementation and/or sustaining activities. •Study current state processes analysis, current state performance and metrics, issue identification, root cause analysis, business case development, cost benefit analysis, future state design, roles and responsibilities, metrics, process control and management. •Create measurable business improvement by partnering with Business Leaders, Process Owners, and Project Teams to identify strategically relevant opportunities and to convert those opportunities into successfully completed projects using Lean Six Sigma / Six Sigma or other methods and tools. •Work closely with business units, internal teams and/or external consultants in the execution of the Business Process Management, Continuous Improvement and other related programs. •Responsible for managing companywide SOPs/ Policies, supporting the comprehensive design, development, implementation, and successful execution of the business processes and systems within the QI Group. •Conduct organizational reviews to identify strengths and weaknesses and to evaluate operational effectiveness, make recommendations based on emerging trends, competitive threats and best practices. •Facilitate delivery of Business Process and Continuous Improvement related training tools, techniques, templates, methodology across the Group. •Provide ongoing coaching and guidance throughout the development and execution of the program. •Communicate proactively with stakeholders and senior management regarding progress, issues and plans for resolution. •Identify, lead and champion change management, communication, and training needs. •Administer SharePoint. •Plan B Project – Appointed as Start-Up CEO. Work and manage a multi-national team, to explore new business avenues, emphasizing on sustainability and transformation. Show less
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Universiti Sains Malaysia
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Malaysia
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Higher Education
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700 & Above Employee
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Research Associate
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Aug 2018 - Feb 2021
• Collaborated with High-Speed Aerodynamics Laboratory, Indian Institute of Technology Kanpur (IITK), for postgraduate research work. • Completed research work and submitted thesis as part of requirements for graduation, in record time. • Upon graduation, continued to work on research projects focusing on expanding experimental studies and establishing research test facility on campus. • Further works include understanding the physics behind experimental works and attempt to enhancing… Show more • Collaborated with High-Speed Aerodynamics Laboratory, Indian Institute of Technology Kanpur (IITK), for postgraduate research work. • Completed research work and submitted thesis as part of requirements for graduation, in record time. • Upon graduation, continued to work on research projects focusing on expanding experimental studies and establishing research test facility on campus. • Further works include understanding the physics behind experimental works and attempt to enhancing quality of existing simulation facilities to replicate/ test experiments through simulations. Show less • Collaborated with High-Speed Aerodynamics Laboratory, Indian Institute of Technology Kanpur (IITK), for postgraduate research work. • Completed research work and submitted thesis as part of requirements for graduation, in record time. • Upon graduation, continued to work on research projects focusing on expanding experimental studies and establishing research test facility on campus. • Further works include understanding the physics behind experimental works and attempt to enhancing… Show more • Collaborated with High-Speed Aerodynamics Laboratory, Indian Institute of Technology Kanpur (IITK), for postgraduate research work. • Completed research work and submitted thesis as part of requirements for graduation, in record time. • Upon graduation, continued to work on research projects focusing on expanding experimental studies and establishing research test facility on campus. • Further works include understanding the physics behind experimental works and attempt to enhancing quality of existing simulation facilities to replicate/ test experiments through simulations. Show less
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Bank of America
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United States
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Banking
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700 & Above Employee
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Team Member
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Jun 2017 - Jul 2018
• In the finance sector, acquired new knowledge required for process operations and delivered on par with seasoned colleagues, in a short span of time. • Handled different products such as Forex, Clean Bankers’ Acceptance, Liquidations, U.S. Office of Foreign Assets Control (OFAC) screening, Trade Receivable Finance and Account Payable Finance. • Contributed to changes in working design, to balance the workload among employees and enable effective utilization of resources. • Attended… Show more • In the finance sector, acquired new knowledge required for process operations and delivered on par with seasoned colleagues, in a short span of time. • Handled different products such as Forex, Clean Bankers’ Acceptance, Liquidations, U.S. Office of Foreign Assets Control (OFAC) screening, Trade Receivable Finance and Account Payable Finance. • Contributed to changes in working design, to balance the workload among employees and enable effective utilization of resources. • Attended and completed a number of e-courses offered by Bank of America on Six Sigma, Lean-Agile Management, Banking, Trade, Personal Development etc., as a part of knowledge enrichment. Show less • In the finance sector, acquired new knowledge required for process operations and delivered on par with seasoned colleagues, in a short span of time. • Handled different products such as Forex, Clean Bankers’ Acceptance, Liquidations, U.S. Office of Foreign Assets Control (OFAC) screening, Trade Receivable Finance and Account Payable Finance. • Contributed to changes in working design, to balance the workload among employees and enable effective utilization of resources. • Attended… Show more • In the finance sector, acquired new knowledge required for process operations and delivered on par with seasoned colleagues, in a short span of time. • Handled different products such as Forex, Clean Bankers’ Acceptance, Liquidations, U.S. Office of Foreign Assets Control (OFAC) screening, Trade Receivable Finance and Account Payable Finance. • Contributed to changes in working design, to balance the workload among employees and enable effective utilization of resources. • Attended and completed a number of e-courses offered by Bank of America on Six Sigma, Lean-Agile Management, Banking, Trade, Personal Development etc., as a part of knowledge enrichment. Show less
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International Islamic University Malaysia (IIUM)
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Malaysia
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100 - 200 Employee
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Research Consultant
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Aug 2016 - Apr 2017
• As Consultant, worked on R & D projects. • The projects involved knowledge incubation and technology transfer, as well as managing the staff and resources. • As Consultant, worked on R & D projects. • The projects involved knowledge incubation and technology transfer, as well as managing the staff and resources.
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Monash University Malaysia
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Malaysia
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Higher Education
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700 & Above Employee
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Research Associate
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Feb 2013 - Jul 2016
•Took the role of a Project Manager and managed a team of technicians and contractors. •Preparatory work involved design and fabrication of the test rig, as well as procurement of equipment for the compressed air supply, storage tanks and allied instrumentation. •Designed a cost-effective data acquisition system (DAQ) which could expand to larger number of channels. The cost comes down to a fraction of the commercially available DAQ of similar capabilities. •Conducted safety audits and… Show more •Took the role of a Project Manager and managed a team of technicians and contractors. •Preparatory work involved design and fabrication of the test rig, as well as procurement of equipment for the compressed air supply, storage tanks and allied instrumentation. •Designed a cost-effective data acquisition system (DAQ) which could expand to larger number of channels. The cost comes down to a fraction of the commercially available DAQ of similar capabilities. •Conducted safety audits and risk assessments for safe operation of the compressor and durability of storage tanks, as part of Occupational, Safety, Health and Environment (OSHE) requirements. •Acted as Tutor, Instructor, Mentor and Co-Guide for undergraduate students. •Two (2) research papers were published in International Journals, based on the work done. Show less •Took the role of a Project Manager and managed a team of technicians and contractors. •Preparatory work involved design and fabrication of the test rig, as well as procurement of equipment for the compressed air supply, storage tanks and allied instrumentation. •Designed a cost-effective data acquisition system (DAQ) which could expand to larger number of channels. The cost comes down to a fraction of the commercially available DAQ of similar capabilities. •Conducted safety audits and… Show more •Took the role of a Project Manager and managed a team of technicians and contractors. •Preparatory work involved design and fabrication of the test rig, as well as procurement of equipment for the compressed air supply, storage tanks and allied instrumentation. •Designed a cost-effective data acquisition system (DAQ) which could expand to larger number of channels. The cost comes down to a fraction of the commercially available DAQ of similar capabilities. •Conducted safety audits and risk assessments for safe operation of the compressor and durability of storage tanks, as part of Occupational, Safety, Health and Environment (OSHE) requirements. •Acted as Tutor, Instructor, Mentor and Co-Guide for undergraduate students. •Two (2) research papers were published in International Journals, based on the work done. Show less
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Maybank
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Malaysia
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Banking
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700 & Above Employee
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Global Finalist - Top 30 - Go Ahead Challenge 2015
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May 2015 - Aug 2015
Asia's largest international case competition. 23,000 applications; selected in the top 30 individual competitors in the Global finals. www.goaheadchallenge.com Asia's largest international case competition. 23,000 applications; selected in the top 30 individual competitors in the Global finals. www.goaheadchallenge.com
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Indian Institute of Technology, Bombay
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India
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Higher Education
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700 & Above Employee
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Project Associate
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Jul 2012 - Sep 2012
•Worked on a short-term project titled, “Flight Dynamics of Remotely Controlled Airships”. •The project involved design and fabrication of airship, as well as conduct flight tests. •Assisted in preparing material and assignments for the course titled, “Introduction to Aircraft Design”, for a mixed class of Masters and Undergraduate Aerospace Engineering students. •Worked on a short-term project titled, “Flight Dynamics of Remotely Controlled Airships”. •The project involved design and fabrication of airship, as well as conduct flight tests. •Assisted in preparing material and assignments for the course titled, “Introduction to Aircraft Design”, for a mixed class of Masters and Undergraduate Aerospace Engineering students.
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Universiti Putra Malaysia
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Malaysia
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Higher Education
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700 & Above Employee
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Research Assistant
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Jun 2011 - Apr 2012
•Tasked to design a Blended-Wing-Body (BWB) Aircraft configuration with the aim of improving passenger load capacity as well as enhancing fuel efficiency. •The process involved coming up with the preliminary design, validating the design, model fabrication and evaluation. •Conducted calibration of 1m x 1m test-section low-speed open loop wind tunnel facility at UPM and tested the scaled-down model in the wind tunnel, replicating ambient cruise conditions. •In parallel, Computational… Show more •Tasked to design a Blended-Wing-Body (BWB) Aircraft configuration with the aim of improving passenger load capacity as well as enhancing fuel efficiency. •The process involved coming up with the preliminary design, validating the design, model fabrication and evaluation. •Conducted calibration of 1m x 1m test-section low-speed open loop wind tunnel facility at UPM and tested the scaled-down model in the wind tunnel, replicating ambient cruise conditions. •In parallel, Computational Fluid Dynamics (CFD) analysis was conducted to validate with the experimental data. •One (1) research paper was published, as part of the conference proceedings, based on the work done. Show less •Tasked to design a Blended-Wing-Body (BWB) Aircraft configuration with the aim of improving passenger load capacity as well as enhancing fuel efficiency. •The process involved coming up with the preliminary design, validating the design, model fabrication and evaluation. •Conducted calibration of 1m x 1m test-section low-speed open loop wind tunnel facility at UPM and tested the scaled-down model in the wind tunnel, replicating ambient cruise conditions. •In parallel, Computational… Show more •Tasked to design a Blended-Wing-Body (BWB) Aircraft configuration with the aim of improving passenger load capacity as well as enhancing fuel efficiency. •The process involved coming up with the preliminary design, validating the design, model fabrication and evaluation. •Conducted calibration of 1m x 1m test-section low-speed open loop wind tunnel facility at UPM and tested the scaled-down model in the wind tunnel, replicating ambient cruise conditions. •In parallel, Computational Fluid Dynamics (CFD) analysis was conducted to validate with the experimental data. •One (1) research paper was published, as part of the conference proceedings, based on the work done. Show less
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Education
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2018 - 2019
Universiti Sains Malaysia
Master of Science (Research), Aerospace Engineering -
2008 - 2012
Anna University
Bachelor of Engineering, Aeronautical Engineering
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