Experience

AppCard, Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Software Engineer

  • Dec 2021 - Present

  New York, United States • Delivered $1M in value to the company by spearheading integrations with 3rd-party and Point-of-Sale vendors, designing and implementing scalable solutions using Python backend on AWS, databases, and scripting languages. • Minimized downtime and improved system reliability by responding to production alerts, handling outages, and troubleshooting critical issues. Collaborated with internal teams to implement preventive measures and improve system health monitoring, resulting in a 75%… Show more • Delivered $1M in value to the company by spearheading integrations with 3rd-party and Point-of-Sale vendors, designing and implementing scalable solutions using Python backend on AWS, databases, and scripting languages. • Minimized downtime and improved system reliability by responding to production alerts, handling outages, and troubleshooting critical issues. Collaborated with internal teams to implement preventive measures and improve system health monitoring, resulting in a 75% reduction in incident frequency. • Increased team productivity and knowledge retention by improving the development experience, creating comprehensive documentation, and leading training sessions on Bash, SQL, git, and software engineering. Reduced onboarding time for new team members by 20%. • Automated hardware configuration using Bash and Ansible, streamlining the provisioning of on-premises CentOS 7 machines and saving several hours of manual work per week. • Strengthened team collaboration and communication by administering the office network, Slack, and Google Workspace company-wide, resulting in improved team productivity and satisfaction. • Improved platform stability and performance, maintaining internal tools platforms based on the Pyramid framework, serving 3.5k merchants and 60+ employees. Reduced customer support requests related to technical issues by 25%. Show less



Fast Enterprises, LLC

• United States
• Software Development
• 700 & Above Employee

• Implementation Developer

  • Aug 2020 - Dec 2021

  Massachusetts, United States • Led the transformation of payment plan changes from manual to e-processes for the Massachusetts Department of Revenue using Visual Basic and MS SQL, improving efficiency and reducing errors. • Investigated legacy code base, debugged issues, wrote SQL queries, and proposed a fix that impacted 7 million taxpayers. • Coordinated with testers, presented to stakeholders, and supported the development cycle. Mentored and trained junior developers.



Vanderbilt University

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Oct 2019 - Aug 2020

  CS 2231: Computer Organization • Grade homework, quizzes, hold office hours for intermediate-level CS course in assembly and computer architecture • Selected for testing of practical-focused OS creation on Raspberry PIs for future courses

• Research Assistant at Medical Image Computing Lab, Vanderbilt Institute for Surgery

  • Jun 2019 - Dec 2019

  Greater Nashville Area, TN • Developed and implemented Hessian algorithm to enhance blood vessel features in 2D/3D optical coherence tomography-angiography for early detection and tracking of optical diseases in C++ and Matlab • Participated in daily scrum meetings with lab members and supervisor. • Configured, compiled, and executed program on Vanderbilt's high-performance computing cluster ACCRE.



Hiep Thanh Company

• Vietnam
• Food and Beverage Services
• 1 - 100 Employee

• Business & IT Assistant

  • Aug 2017 - Aug 2018

  Hanoi, Vietnam • Initiated and handled (retail & bulk) export of tea to 8+ customers, quantities up to 40 metric tons worth $22000 • Developed brand visual and information profile with Photoshop, Illustrator, Inkscape, and Publisher • Designed 30-pages booklets and other marketing materials (pamphlets, posters) for multiple business units • Assisted in the hiring of new employees, codifying job descriptions and expectations • Managed and consolidated IT administration (emails, websites, servers… Show more • Initiated and handled (retail & bulk) export of tea to 8+ customers, quantities up to 40 metric tons worth $22000 • Developed brand visual and information profile with Photoshop, Illustrator, Inkscape, and Publisher • Designed 30-pages booklets and other marketing materials (pamphlets, posters) for multiple business units • Assisted in the hiring of new employees, codifying job descriptions and expectations • Managed and consolidated IT administration (emails, websites, servers, printers etc.) • Established multimedia channels to promote company brand online Show less



VSTV (K+) - foreign joint-venture in Pay-TV business in Vietnam

• HR Intern

  • Jun 2016 - Aug 2016

  Hanoi, Vietnam • Designed quarterly internal company newspaper • Creative input, story-boarding and assistance in creating corporate videos • Brief HR leadership on use of social media for hiring • Translating