Associate Director - Implementation & Customer Success

• Mar 2022 - Present

Establish and lead implementation teams for T&E and AAP product implementation. Develop and manage customer success team that supported SMB and Mid-Market customers, as well as all strategic customers with respective COE/SSC from India. Formulate and define scalable processes to effectively support and lead all CS and implementation activities. Collaborate with CSMs/ISMs for QBR and steering committee meetings with CXOs. Partner with product teams for finalizing product roadmap and facilitating change management. Show less

Associate Director

• Apr 2019 - Mar 2022

- Leading Source to Pay implementation services for North America region- Actively engaging with customers and PMG to refine product road map- Run multiple strategic initiatives to improve TAT for product implementation and improve efficiency- Actively participate in pre-sales/RFP process, to conduct demonstrations and address questions- Resource ramp up/down- Facilitate Monthly Business Reviews and Steering Group Meetings with CXO- Closely work with customer IT team to facilitate successful integration between S2P products and ERPs such as SAP, Oracle, Peoplesoft, Netsuite and many more- Help customer define measurable success matrix and tracking them to closure post roll out with a target of achieving more than 100% ROI within 6 months from roll out- Define strategy for change management and successful adoption- Lead engagement with Zycus partners such as KPMG, Accenture, TCS etc Show less

Program Manager

• Jul 2017 - Mar 2019

•Formulate, organize and monitor inter-connected projects Decide on suitable strategies and objectives & ensure they are in sync with the organizational goals• Coordinate cross-project activities by engaging in effective communication by having periodic Scrums• Develop and control deadlines, budget allocation & tracking by analysing variances• Risk Identification, Response planning on mitigation & tracking them to closure• Ensure PMO Governance by performing program audits , recommend corrective / preventive actions• Lead and evaluate project managers and other team members• Assess program performance and aim to maximize ROI & manage profitability• Infrastructure Capacity planning with Amazon Web Services• Having regular connects with customer global CPO, CFO, CIO to facilitate & prioritize requirements & report the program update on a regular basis that showcases progress & variance in the cost / schedule / scope / quality baseline / KPIs by means of Monthly Business Review (MBR) & Strategic Group Meeting (SGM)• Review & manage the project schedules and integrate them with the program• Maintain Utilization and P&L for Project through revenue forecasting• Conceptualize & roll-out better quality & governance process; evaluating its effectiveness & efficiency & promoting Process Improvement• Lead Automation, Implementation Process Improvement initiatives for the organization• Involved in Contract review & BAFO during sales stage & ensuring Milestone based Invoicing during execution• Interacting with vendors like Microsoft, PeopleSoft, Oracle, SAP for requirements elaboration & contract related queries• Working with Zycus partners like Accenture, Deloitte, Nitor, VGS, etc. in implementing solutions for customers• Conducting Lessons Learned, gathering customer feedback• Resource Management planning, forecasting, upskilling the resources by planning appropriate certifications Show less

Delivery Manager

• Apr 2016 - Jun 2017

• Responsible for heading all SharePoint and Sitecore initiatives across all BU’s within Johnson Controls with a target of US$3mn in revenue at India Engineering with a team size of 50+ members across Mumbai, Pune and Gurgaon. • Primary point of contact with customers within North America, Asia and Europe. • Grew month over month business with Automotive and Corporate by ~300%. • Identify and respond to business opportunities with solution, effort/price estimation and phase-wise delivery plan • Drive Project costing and budgeting exercise • Finalize resource allocation and work distribution in collaboration with Business Delivery Owner • Defining and implementing process in software delivery & support environment • Manage external partners for development and handle full life cycle development projects • Build Functional knowledge within the team • Mentoring and enabling the team driven by adopted quality and process standards • Interaction across all levels in organization including C suite executives • Interaction with vendors and service providers Show less

Project Manager

• Feb 2015 - Apr 2016

Assistant Manager

• Feb 2014 - Feb 2015

Business Analyst

• Jun 2010 - Jan 2014

Freelance Consultant

• Jun 2009 - Jun 2010

Strategic Consulting, including business plan, Preparing SRS, Test strategy and Test plan Strategic Consulting, including business plan, Preparing SRS, Test strategy and Test plan

Assistant Testing Engineer

• Sep 2008 - Jun 2009

E2E Testing, Manual Testing, Writing & Executing Test cases, Test strategy and Test Plan E2E Testing, Manual Testing, Writing & Executing Test cases, Test strategy and Test Plan