Experience

Job Seeker at Present

• Not working at present



The Shamrao Vithal Co-operative Bank Limited

• Bengaluru Area, India

• Customer Service Officer

  • Jun 2011 - Jan 2017

  Job Profile: Customer Service Officer (Branch Operations) (Jun 2011 – Apr 2012 & Feb 2016 – Jan 2017). Handling day-to-day branch operations with a focus on customer service. • Following rules/regulations & ensuring compliance as prescribed . • Effective & Timely Customer Grievance Redressal • Customer satisfaction with minimum TAT. • Customer Relationship. • Authorizing correctly transactions initiated by Clerical staff & assisting in general branch work. • Assisting customers with Opening of New Accounts. • Ensuring KYC (Know Your Customer) norms are adhered to. • Authorizing payments made via Cheque, DD and NEFT/RTGS. • Handling calls from customers and other branches/head office and ensuring effective response. Job Profile: Customer Service Officer (Vigilance Department) (May 2012 to Jan 2016). • Collating data from vigilance findings. • Filing vigilance reports and maintaining/updating the same. • Retrieving/presenting vigilance reports as required by the CVO (Chief Vigilance Officer).. • Sending Vigilance reports to the respective Departments / Branches for early compliance. • Handling day to day communication with various branches. • Assisting the CVO with daily departmental duties/responsibilities. Show less



ABN AMRO Central Enterprise Services (ACES) (Now known as RBS (Royal Bank of Scotland)

• Mumbai Area, India

• Officer

  • Oct 2006 - Jul 2009

  Job Profile: Pre-matching Cash Equity Trades with Counter-parties (clients/brokers) for all equity trade related markets. Department – Global Market Operations (Investment Banking) Designation: Officer- GM Equities Management • Contacting counterparties for any trade discrepancies & reporting to the Front office on Trade date + 1 (T+1 basis) itself, to ensure all trades are matched by Close of Business (COB). • Reporting to the Front Office (our traders) of any missing bookings at our end. • Assisting the Front Office & Back Office team (settlements) against any trade related pre-matching queries. • Working on the Front Office System FIDESSA for viewing our economic trade details & reconciling these with the counterparty’s trade details. • Liaising with various support teams for any BAU issues which could hamper the normal functioning of an application/process. • Sending and receiving fax & mail confirmations of our trades to/from counterparties/brokers and reconciling the trades. • Working on the Back Office System RIMS for amending the trade details & checking the trade status. • Using MATRIX application for escalating trade discrepancies to the Front Office desk. • Reconciling our trade details with counterparty’s through the live system called MARKET MATCH. • Pre-matching over the Counter & Exchange trades for various markets like Euroclear, French, Belgium, and Cedel & Dutch markets through the live application EUCLID. Amending to counterparty’s correct cash or stock settlement account as per market after confirming the same with them. • Pre-matching Money Market trades i.e. core details of the Currency transaction with counterparty on trade date. • Booking of Corporate Action trades in Fidessa. Show less