Vidushi Sharma

Senior Customer Success Manager at Verloop.io
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN

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Credentials

  • Introduction to Cloud Computing
    IBM
    Jun, 2021
    - Nov, 2024

Experience

  • Verloop.io
    • India
    • Software Development
    • 100 - 200 Employee
    • Senior Customer Success Manager
      • Oct 2022 - Present

    • Customer Success Manager
      • Dec 2021 - Oct 2022

  • Sprinto
    • United States
    • Software Development
    • 100 - 200 Employee
    • Customer Success Manager
      • Aug 2021 - Dec 2021

  • Kotak Mahindra Bank
    • India
    • Banking
    • 700 & Above Employee
    • Customer Relationship Manager
      • May 2019 - Jul 2021

      Business Development • Single handedly manage a 250+ customer portfolio with an aggregate exposure of ₹ 50 Cr • Define and execute territory sales plans to meet targets, through prospecting & qualifying opportunities • Provide initial product demonstrations and support to prospective customers • Offer value-added advice and guidance to customers, aligned to their needs • Drive final closures and opportunity conversions, to grow portfolio • Provide regular reporting of pipeline, forecasts and closures through the CRM system Customer Success • Nurture and maintain value-based relationships to retain revenue and expand account propositions • Establish product value proposition to customers, to identify upsell & cross-sell opportunities • Engage customers to innovate processes and maximize ROI, using new & existing product capabilities • Periodically coordinate with the product and services team, to find gaps and resolve them • Effectively handle customer issues, enabling quicker resolutions and superior customer satisfaction Show less

  • IDBI Bank
    • Banking
    • 700 & Above Employee
    • Marketing Intern
      • Mar 2018 - May 2018

      • Conducted exhaustive market research to discover factors affecting customer buying decisions • Administered series of structured interviews & surveys to gather the primary data • Analyzed data and extracted high-value insights, aimed at optimizing marketing strategies • Performed detailed gap analysis, to suggest effective ways to solve customer grievances • Delivered promising recommendations to leadership on the branding strategies • Conducted exhaustive market research to discover factors affecting customer buying decisions • Administered series of structured interviews & surveys to gather the primary data • Analyzed data and extracted high-value insights, aimed at optimizing marketing strategies • Performed detailed gap analysis, to suggest effective ways to solve customer grievances • Delivered promising recommendations to leadership on the branding strategies

Education

  • ICFAI Foundation for Higher Education, Hyderabad
    Master of Business Administration - MBA, Marketing
    2017 - 2019
  • Amity University, Jaipur,
    B.Tech, Bioinformatics
    2013 - 2017

Community

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