Experience

MIMO, LLC
• United States
• Retail Office Equipment
• 1 - 100 Employee
• Technician

  • Oct 2018 - Present

Ricoh USA, Inc.
• United States
• Information Technology & Services
• 700 & Above Employee
• Field Technology Service

  • Jan 2017 - Present


Central Piedmont Community College

• United States
• Higher Education
• 700 & Above Employee

• Helpdesk Analyst

  • Jan 2015 - May 2015

  • Utilized web-based collaboration workspace (SharePoint), which allows users to share, manage, store, and organize information and files from a single point. • Utilized Active Directory to create new users • Coordinated the collection and processing of data to unlock and reset client’s passwords using footprints program. • Tested and analyzed PC Hardware Components to ensure client satisfaction and seamless operation • Performed maintenance programs/operations daily, weekly and monthly for the purpose of ensuring efficient program operations. • Ensured that students and faculty have access to computer equipment, software, and documentation needed to support their general academic efforts at the College • Responded to inquiries and requests from users for assistance with college’s computer systems or personal computers • Created tickets for appropriate documentation and escalation of issues when appropriate • Installed Microsoft Office Suite on multiple users machines • Updated and installed drivers for Microsoft Windows systems



Ricoh Latin America Inc

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Services Analyst

  • Aug 2012 - Jul 2013

  • Installed and calibrated Ricoh Multifunction Printers • Scheduled weekly maintenance for Ricoh printers • Performed basic troubleshooting on all equipment used within the Ricoh Center • Assisted in the training of new and existing employees • Ordered paper, toner and other supplies as directed by Supervisor • Collected data for the completion of the Monthly Management Report as directed by Supervisor • Answered phone calls • Installed and calibrated Ricoh Multifunction Printers • Scheduled weekly maintenance for Ricoh printers • Performed basic troubleshooting on all equipment used within the Ricoh Center • Assisted in the training of new and existing employees • Ordered paper, toner and other supplies as directed by Supervisor • Collected data for the completion of the Monthly Management Report as directed by Supervisor • Answered phone calls