Vidari D.
IT Manager at Wayfinder Family Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Tagalog- Working knowledge -
Topline Score
Bio
Donna Quisenberry
Vidari led a project for consolidating multiple CRM databases at MZA Events. Our company provided the actual database merge services and reported to Vidari on this project. He is extremely knowledgeable and was always focused on taking the best approach possible for completing the project. He deftly balanced the needs of his end users , the objective and scope of the project, as well as making sure IT policies and procedures were followed. Vidari was a pleasure to work with and we look forward to the opportunity to continue to serve Vidari and his team.
John Wroblewski
Vidari joined our technical support team in early 2014 and quickly proved himself to be an invaluable, diligent and hardworking member of our team. Through his ability to provide stellar customer support and his superior attention to detail, he quickly became one of our top technical support personnel and established himself as a top-tier support person that other team members would look towards for guidance and help. Due to this, he was elevated to serve as on-site lead for our desktop refresh project, providing day-to-day oversight of our install team that replaced over 2,000 desktops at our 20+ offices. Bringing his intellect, passion and diligence to bear, I am certain that Vidari will excel in any endeavor he chooses to undertake. He will be sorely missed and we wish him the best of luck.
Donna Quisenberry
Vidari led a project for consolidating multiple CRM databases at MZA Events. Our company provided the actual database merge services and reported to Vidari on this project. He is extremely knowledgeable and was always focused on taking the best approach possible for completing the project. He deftly balanced the needs of his end users , the objective and scope of the project, as well as making sure IT policies and procedures were followed. Vidari was a pleasure to work with and we look forward to the opportunity to continue to serve Vidari and his team.
John Wroblewski
Vidari joined our technical support team in early 2014 and quickly proved himself to be an invaluable, diligent and hardworking member of our team. Through his ability to provide stellar customer support and his superior attention to detail, he quickly became one of our top technical support personnel and established himself as a top-tier support person that other team members would look towards for guidance and help. Due to this, he was elevated to serve as on-site lead for our desktop refresh project, providing day-to-day oversight of our install team that replaced over 2,000 desktops at our 20+ offices. Bringing his intellect, passion and diligence to bear, I am certain that Vidari will excel in any endeavor he chooses to undertake. He will be sorely missed and we wish him the best of luck.
Donna Quisenberry
Vidari led a project for consolidating multiple CRM databases at MZA Events. Our company provided the actual database merge services and reported to Vidari on this project. He is extremely knowledgeable and was always focused on taking the best approach possible for completing the project. He deftly balanced the needs of his end users , the objective and scope of the project, as well as making sure IT policies and procedures were followed. Vidari was a pleasure to work with and we look forward to the opportunity to continue to serve Vidari and his team.
John Wroblewski
Vidari joined our technical support team in early 2014 and quickly proved himself to be an invaluable, diligent and hardworking member of our team. Through his ability to provide stellar customer support and his superior attention to detail, he quickly became one of our top technical support personnel and established himself as a top-tier support person that other team members would look towards for guidance and help. Due to this, he was elevated to serve as on-site lead for our desktop refresh project, providing day-to-day oversight of our install team that replaced over 2,000 desktops at our 20+ offices. Bringing his intellect, passion and diligence to bear, I am certain that Vidari will excel in any endeavor he chooses to undertake. He will be sorely missed and we wish him the best of luck.
Donna Quisenberry
Vidari led a project for consolidating multiple CRM databases at MZA Events. Our company provided the actual database merge services and reported to Vidari on this project. He is extremely knowledgeable and was always focused on taking the best approach possible for completing the project. He deftly balanced the needs of his end users , the objective and scope of the project, as well as making sure IT policies and procedures were followed. Vidari was a pleasure to work with and we look forward to the opportunity to continue to serve Vidari and his team.
John Wroblewski
Vidari joined our technical support team in early 2014 and quickly proved himself to be an invaluable, diligent and hardworking member of our team. Through his ability to provide stellar customer support and his superior attention to detail, he quickly became one of our top technical support personnel and established himself as a top-tier support person that other team members would look towards for guidance and help. Due to this, he was elevated to serve as on-site lead for our desktop refresh project, providing day-to-day oversight of our install team that replaced over 2,000 desktops at our 20+ offices. Bringing his intellect, passion and diligence to bear, I am certain that Vidari will excel in any endeavor he chooses to undertake. He will be sorely missed and we wish him the best of luck.
Credentials
-
Cloud Security
California State University, Long Beach College of Professional and International EducationJan, 2021- Nov, 2024 -
Computer Networking
California State University, Long Beach College of Professional and International EducationJan, 2021- Nov, 2024 -
Cyber Infrastructure and Technology
California State University, Long Beach College of Professional and International EducationJan, 2021- Nov, 2024 -
Cybersecurity Professional Certificate Program
California State University, Long Beach College of Professional and International EducatioJan, 2021- Nov, 2024 -
Linux Security
California State University, Long Beach College of Professional and International EducationJan, 2021- Nov, 2024 -
Microsoft Securit
California State University, Long Beach College of Professional and International EducationJan, 2021- Nov, 2024 -
Network Security
California State University, Long Beach College of Professional and International EducationJan, 2021- Nov, 2024 -
Linux Essentials
Linux Professional InstituteAug, 2020- Nov, 2024 -
Linux Essentials LE-1
Linux Professional InstituteAug, 2020- Nov, 2024 -
Windows 7 and Office 2010 configuration and Deployment
Microsoft
Experience
-
Wayfinder Family Services
-
United States
-
Individual and Family Services
-
100 - 200 Employee
-
IT Manager
-
Sep 2022 - Present
• Effectively supervises, evaluates, and directs the work of IST support analyst(s). • Administers timely completion of performance appraisals, regular supervisory meetings, performance documentation, staff development, and supervision for successful best practices. • Manages personnel functions including recruitment, hiring, retention, and discipline of staff. • Manages and oversees IT support functions and daily operations effectively and efficiently. • Responsible for delegating and escalating troubleshooting advanced technology systems within the agency. • Proactively seeks process improvement efforts to facilitate the workflows and to enhance the customer service experience. • Responsible for managing and improving the IT security infrastructure by providing recommendations, and timely reports of potential and active IT issues. • Serves in an Office365 Administrator role. • Oversees the management of IT asset inventory, procurement needs, and purchase procedures. • Serves in a project manager or coordinator capacity for assigned projects. • Works collaboratively with the Senior Director and department/program leadership for IT strategic planning, • Participates in IT vendor management and oversight. Serves as a liaison between the agency and its managed IT services vendor, consultants, and other external resources. • Participates in risk management and continuous quality improvement in assigned areas of responsibility. Promotes the Continuous Quality Improvement (CQI) process by identifying quality indicators and opportunities for departmental and organizational process improvement. • Assists the Senior Director to ensure the agency’s information systems/technology meet Los Angeles County (LAC), Department of Mental Health (DMH), Council on Accreditation (COA), HIPAA, and other regulatory or contractual requirements. Show less
-
-
-
Prelude Services
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
System Administrator
-
Jan 2022 - Sep 2022
• Respond to client requests in the timeframe dictated by the SLA requirements.• Implement and monitor automated operational routines.• Provide systems support to internal teams.• Monitor server logs and system performance and provide reports.• Ensure that security procedures are implemented and enforced.• Manage network system backup and restoration procedures.• Assist with the administration of email systems.• Monitor network hardware daily and report failures upon discovery.• Configure and deploy client Distributed File System, Domain Controller, and SQL database servers as needed. Show less
-
-
IT Support Specialist
-
Sep 2017 - Jan 2022
IT Support Specialist • Provided desktop software and hardware support to various large scale healthcare clients across the country. • Provided dedicated onsite and remote troubleshooting for the Retirement Housing Foundation with a user base of over 500 staff members and 194 locations. • Planned, implemented, and deployed hardware refresh for multiple locations. • Utilized detail orientated ticketing system to provide timely and accurate support to end-users. • Regularly imaged and deployed desktop, laptop and touch-screen kiosks to end-users. • Continuously researched and implemented cost-effective IT solutions and procedures for all clients and company. Show less
-
-
-
Ardent Cyber Consulting
-
Greater Los Angeles Area
-
Information Security Consultant
-
Mar 2019 - Aug 2019
Security Consultant • Reviewed and created industry-standard best practice documentation on Active Directory management. • Redesigned client’s Active Directory environment according to industry-standard security policies. • Reviewed and created industry-standard best practice documentation on Back-up and Recovery practices. • Utilized Linux based software tools to test and identify network vulnerabilities. • Identified wholistic cybersecurity vulnerabilities including but not limited to physical, network, and local security risks. Show less
-
-
-
MZA Events, Inc.
-
United States
-
Events Services
-
1 - 100 Employee
-
IT Manager
-
Sep 2016 - Sep 2017
Information Technology Manager • Managed and maintained company servers, network, and overall I.T. Infrastructure. • Cultivated and maintained relationships as the liaison between MZA and multiple outside vendors. • Analyzed, diagnosed, and implemented cost-effective I.T. strategies and solutions to better increase company-wide productivity and profitability. • Managed and led large and small scale I.T. Projects such as SalesForce implementation and data migration, migration to Office 365 and SharePoint, and deployment of VoIP phone systems. • Monitored and reviewed departmental budget. • Created and updated I.T. Policy and Procedures regularly. • Managed and negotiated all I.T. vendor contracts and billing. • Monitored and troubleshot online peer to peer fundraising platforms for clients. Show less
-
-
I.T. Specialist
-
Aug 2015 - Sep 2017
Information Technology Specialist • Provided workstation onsite and remote support for offices in Los Angeles, San Francisco, and New York. • Ensured functionality for all technological logistics during major events. • Created and maintained troubleshooting documentation. • Analyzed technology utilization and departmental needs regularly.
-
-
-
The Legal Aid Society
-
Legal Services
-
700 & Above Employee
-
Desktop Support Technician
-
Apr 2014 - Apr 2015
• Team lead for agency wide hardware and software upgrade deployment, overseeing the transition from Windows XP and Office 2003 to Windows 7 and Office 2013 for over 2,500 users. • Provide desktop and end-user support, including but not limited to hardware, OS, software, videoconferencing, smart phones and other tech-related support. • Regularly reviews call tracking and ticketing system, documenting resolution steps using detail oriented and descriptive language. • Responds to all reported issues in a timely, effective and professional manner. • Performs asset management duties as required. • Utilize imaging tools to set up and deploy agency specific assets. • Assists forensics team and investigators with video, cell phone and other data retrieval and viewing, as needed. • Participates and contributes in various projects such as Windows Server 2013 installation, office relocations, space build-outs and other IT-related rollouts. Show less
-
-
-
AllSector Technology
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Help Desk Analyst
-
Sep 2012 - Apr 2014
• Provided coverage for Help Desk number, taking calls and fielding emails as first and second level support for staff and outside clients.• Collected and documented detailed customer information and technical specifications through Help Desk ticketing system. • Remotely diagnosed and resolved reported technical issues using tools such as, Cisco Webex Support Center and Symantec PC anywhere.• Interfaced with Field Operations per the process for prioritization and dispatch of resources.• Provided onsite software and hardware field support to AllSector staff. Show less
-
-
Field and Help Desk Intern
-
Jun 2012 - Aug 2012
• Assisted Field Technicians in providing on site software and hardware support. • Set up and maintained public access computers with Norton Ghost Imaging software.• Provided a high level of customer service and remote desktop support to users via Help Desk call center.
-
-
-
The Hetrick-Martin Institute HMHS
-
Fine Art
-
1 - 100 Employee
-
IT Support Intern
-
Sep 2011 - Jan 2012
● Performed Help Desk tasks as assigned.● Set up and maintained Windows XP and Windows 7 desktops and laptops for employees.● Installed various software programs, including but not limited to MS Office, Adobe, AIRS database, Symantec, and FundEZ.● Troubleshot Windows and MAC operating system based personal computer hardware and software components.
-
-
Education Specialist
-
Feb 2007 - Oct 2011
● Managed and maintained after-school tutorial and cyber tech center.● Assisted in I.T. services for after school computer lab, including managing wireless network connection, software installation and general troubleshooting.● Collected and maintained data reporting for various grants and contracts, including Out of School Time- New York Department of Youth and Community Development, and AIDS Institute. ● Supervised and trained youth in yearly and six month long internships, focused on civic engagement, activism, public speaking and facilitation. Show less
-
-
Education
-
2021 - 2023
California State University, Long Beach
Bachelor of Arts - BA, Liberal Arts and Sciences/Liberal Studies -
2020 - 2021
California State University, Long Beach
Certification Program, CyberSecurity Professional Certificate Program -
2011 - 2013
CUNY New York City College of Technology
Associate of Arts and Sciences (A.A.S.), Computer Information Systems
Community
