Experience

NORESCO

• United States
• Construction
• 300 - 400 Employee

• Contract Administrator for Legal

  • Nov 2016 - Present

  Shelton. CT



GE Energy Connections

• United States
• Electric Power Transmission, Control, and Distribution
• 300 - 400 Employee

• post sales advisory Specialist

  • Jan 2016 - Jul 2016

  plainville, CT Provide customer support for the A-Series Product Advisory. Responsibilities include answering dedicated phone line, communicating to customers a resolution path, issuing RMAs, ordering replacement parts, issuing credits, and dispatching field service. Via telephone, Product Advisory Specialist will communicate with customer call ins, provide/order replacement product, initiate in-field repair and track number of complaints. Candidate should possess Microsoft Office skills and… Show more Provide customer support for the A-Series Product Advisory. Responsibilities include answering dedicated phone line, communicating to customers a resolution path, issuing RMAs, ordering replacement parts, issuing credits, and dispatching field service. Via telephone, Product Advisory Specialist will communicate with customer call ins, provide/order replacement product, initiate in-field repair and track number of complaints. Candidate should possess Microsoft Office skills and SAP, CRM skills preferred. Candidate should have excellent communication and organizational skills. Show less



Cooper Surgical Inc

• Commission and Payroll Coordinator

  • Mar 2015 - Nov 2015

  Trumbull, CT • Supports the payroll administrator in ensuring that payrolls for employees are processed on time, fully reviewed, accurate, and complete. • Creates and maintains new procedures on assigned payroll processes, as well as assists with procedures written by staff, ensuring they are thorough, accurate, and adhered to. • Oversees ongoing maintenance of payroll records, logs, and files, on assigned payrolls and unclaimed and returned check ADP processes. • Provides timely customer service… Show more • Supports the payroll administrator in ensuring that payrolls for employees are processed on time, fully reviewed, accurate, and complete. • Creates and maintains new procedures on assigned payroll processes, as well as assists with procedures written by staff, ensuring they are thorough, accurate, and adhered to. • Oversees ongoing maintenance of payroll records, logs, and files, on assigned payrolls and unclaimed and returned check ADP processes. • Provides timely customer service to employees, effectively and accurately responding to payroll inquiries submitted via e-mail, phone, striving to exceed customer expectations. • Prior to payroll being finalized, reviews assigned payroll adjustments processed by staff for accuracy. • Audits reports related to payroll runs, responds to inquiries and requests, and other pay types (such as commissions and bonuses), in order to alert management to issues before productivity and customer service are affected. • Calculates commission/incentive award payments to sales personnel based on commission plan provisions. • Runs and analyzes commission reporting from various sources, validate data and research all exceptions. • Respond to email and phone inquiries on a timely basis. • Performs staff support activities needed for the design, development, implementation, communication and administration of sales commission or incentive programs, plans, policies and quotas. • Reviews commission payment reports for accuracy and completeness. • Analyze sales performance results, prepare commission statements, presentations and recommendations for sales and/or finance management • Will use spreadsheets, internal systems or dedicated computer programs to gather data for payment calculation or analysis. • Ensure accuracy and timeliness of commission payments as outlined in the plan. • Resolves reconciliation issues related to commission data and/or compensation payouts Show less



Smiths Detection

• United Kingdom
• Security Systems Services
• 700 & Above Employee

• Sales Assistant

  • Jul 2013 - Feb 2015

  Danbury, CT •Manage and track sales revenue forecast for Emergency Response and DoD CBRNE teams in SAP and CRM systems. •Provide product, and pricing information on 3 business lines to the Emergency Response and DoD CBRNE sales force. Provide overall support to the Emergency Response and DoD sales teams. Duties include but not limited to order processing, data entry, preparing customer quotations, and processing purchase orders in SAP. Also utilizing SAP and CRM for equipment information and… Show more •Manage and track sales revenue forecast for Emergency Response and DoD CBRNE teams in SAP and CRM systems. •Provide product, and pricing information on 3 business lines to the Emergency Response and DoD CBRNE sales force. Provide overall support to the Emergency Response and DoD sales teams. Duties include but not limited to order processing, data entry, preparing customer quotations, and processing purchase orders in SAP. Also utilizing SAP and CRM for equipment information and pricing. RFP processing and submission to state and federal government agencies. Product training across 3 business lines Emergency Response, DoD, and Critical Infrastructure. •Maintains professional and technical knowledge by attending product academy workshops. •Prepare reports, collect, analyze, and summarize financial and logistical data for sales personnel. Manage SAP data integrity for all quotes,orders, and demo inventory for the Emergency Response and DoD teams. Create and manage US price list for all CBRNE and X-Ray equipment. Administer and maintain vendor information for procurement of services, purchasing, invoicing and account payments. Key administrator for all online BIDS and RFQ's for sales team members. Manage all workshops- providing materials, sales equipment, peripherals, consumables and shipping and returns. Show less



OCE Corporate Printing

• Commissions Analyst

  • Jan 2003 - Feb 2013

  Provided support for 3 lines of business with 130 employees spanning over 20 states. Offered guidance to management and employees on commission issues. Partnered with various departments to identify, diagnose and correct commission problems. Identified problems, diagnosed causes and determined corrective actions. Responded to written and telephone requests from the national and commercial sales force. Investigate complaints; verify accuracy of charges, and to correct errors in… Show more Provided support for 3 lines of business with 130 employees spanning over 20 states. Offered guidance to management and employees on commission issues. Partnered with various departments to identify, diagnose and correct commission problems. Identified problems, diagnosed causes and determined corrective actions. Responded to written and telephone requests from the national and commercial sales force. Investigate complaints; verify accuracy of charges, and to correct errors in accounts. Compared company compensation policies with government regulations to ensure compliance with all applicable payment of commissions and bonus programs. Recommended compensation adjustments for advances and terminated sales rep according to findings. Utilized knowledge of prevailing rates of sales margin attainment, types of commission incentive systems and special compensation programs. Maintained personal earnings records and produced commission reports for the sales force. Show less



Mercator Software

• Account Maintenance Coordinator

  • Jan 2002 - Jan 2003

  Process, calculate, post and verify financial data to maintain accounting records. Prepared invoices, accounting statements, reports and other records for billing and customer account maintenance. Prepare and coordinate accounts with special billing instruction by incorporating changes shown on customer accounts. Investigate incorrect billings due to changes or credits on customer accounts and process the corrections. Review accounts not billed and prepared invoices from available… Show more Process, calculate, post and verify financial data to maintain accounting records. Prepared invoices, accounting statements, reports and other records for billing and customer account maintenance. Prepare and coordinate accounts with special billing instruction by incorporating changes shown on customer accounts. Investigate incorrect billings due to changes or credits on customer accounts and process the corrections. Review accounts not billed and prepared invoices from available information. Research inquiries from customers and sale personnel and provide answer via telephone and email. Show less



McMahan Securities

• Financial Services
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2001 - Jan 2002

  Scheduled appointments, and arrange travel schedule and reservations for employer. Coordinated and prepare operating reports of time, attendance, terminations, new hires, budget expenditures and control. Answered telephone and give information to callers, and route call to appropriate person. Composed and type routine correspondence.



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Sales Administration Analyst/Business Processor

  • Jan 1986 - Jan 2001

  Analyzed and administered company compensation policies and government regulations for national sales force. Comply with legal requirements in order to avoid GSA violations. Responsible for the review, maintenance and authorization of new and existing rentals, sales, leases, renewals, upgrades, conversions and cancellations contracts. Maintained and reconciled Sales Representatives monthly written business statements to ensure sales compensation are accurate and timely. Interpreted,… Show more Analyzed and administered company compensation policies and government regulations for national sales force. Comply with legal requirements in order to avoid GSA violations. Responsible for the review, maintenance and authorization of new and existing rentals, sales, leases, renewals, upgrades, conversions and cancellations contracts. Maintained and reconciled Sales Representatives monthly written business statements to ensure sales compensation are accurate and timely. Interpreted, calculated, and administered complex sales compensation plans, along with bonus and marketing programs. Reconciled data in the commission system accurately and resolved any discrepancies.

• Asset management administrator

  • Jan 1996 - Jan 1999

  Pitney Bowes Assumed supervisory role for 6 months. Coordinated efforts of vendors, production departments, field service, and sales personnel. Resolved problems in area of logistics in order to ensure contractual commitments were met with a high degree of efficiency and productivity. Trained and managed logistical operations and staff, achieving significant improvements in productivity. Assisted subordinates and supervisors in identifying and resolving inventory and billing… Show more Assumed supervisory role for 6 months. Coordinated efforts of vendors, production departments, field service, and sales personnel. Resolved problems in area of logistics in order to ensure contractual commitments were met with a high degree of efficiency and productivity. Trained and managed logistical operations and staff, achieving significant improvements in productivity. Assisted subordinates and supervisors in identifying and resolving inventory and billing discrepancies. Contributed to all aspects of logistical operations, including preparing statistical research and analysis for inventory control. Ensured effective and economical support concerned for the manufacturing and servicing of products and equipment.

• Facsimile Equipment Coordinator

  • Jan 1989 - Jan 1996

• Data Entry Clerk

  • Jan 1986 - Jan 1989