Social Media Virtual Assistant

• Jan 2023 - Present

Developed and implemented customized social media strategies for client, resulting in an average of 10% growth in a month. Created and curated daily content, including written posts, images, videos, and infographics, that aligned with each client's brand identity and messaging. Monitored and responded to comments, messages, and reviews from followers and customers, and successfully resolved customer service issues in a timely and professional manner. Stayed up-to-date with the latest social media trends and best practices, and provided clients with insights and suggestions for staying ahead of the competition. Researching high and engaging hashtags to enhance engagement on the page. Show less

Community Manager/ Content writer

• Aug 2022 - Present

Manage and post brands of over accounts over 30 small to medium-sized businesses on Instagram. Create marketing campaigns that generated 500 signups and vendors on pop-up retail store. Develop SEO-friendly and optimized blog articles content thereby marketing and promoting members products and services. Create email campaigns and newsletters on our community member’s products and services, which has yielded over 50% sales and brand visibility to their brands. Moderate and manage our social media platforms, including Facebook, Twitter, and Instagram, while successfully growing these social media platforms by 50% increased engagements. Create engaging content that aligned with our brand's voice and message which helped in increasing brand visibility. Initiate online marketing campaigns aimed at increasing brand recognition, engaging users, and increasing traffic by 50%. Respond to comments and questions on blog, social media channels, and company’s websites. Craft press releases and manage company's events and recognition awards. Assist in the development of an online platform and put together webinars, workshops, meet ups, and other virtual engagements. Develop relevant content for multiple platforms like Email marketing, social media captions, Instagram reels, TikTok, and WordPress blog. Upload vendor's products in the backend of the website. Show less

Customer fulfilment specialist

• 2022 - Present

Managed over 1000 orders and delivery thereby ensuring a swift and effective delivery process Liaise with vendors, dispatchers, and customers to ensure products are safely delivered. Utilized CRM tools to track customers interactions. Monitored orders and enquiries from the website's backend daily Analyzed market trends, conducted competitor analysis, and generated user data to validate and improve the product (and features). Tracked international orders and deliveries on DHL and local deliveries with local logistic companies. Improved service delivery by 80%, ensuring a smooth and efficient delivery process. Attended to calls, comments, orders, and enquiries on Instagram, WhatsApp, and the website. Show less

drivers manager / verification auditor

• Nov 2019 - Dec 2022

Monitored drivers complains, feedback and suggestions. Coordinated, developed and implemented marketing plans between passengers and riders. Ensured good interpersonal relationship among teammembers to meet company’s target. Kept records of drivers and riders details. Verified old and intending riders to the platform. Monitored drivers complains, feedback and suggestions. Coordinated, developed and implemented marketing plans between passengers and riders. Ensured good interpersonal relationship among teammembers to meet company’s target. Kept records of drivers and riders details. Verified old and intending riders to the platform.

Customer Service Representative

• Feb 2021 - Dec 2021

Received over 100 orders daily and ensured the effective delivery of orders to customers Managed and trained assistants for company’s expansion and ensured proper paying attention to detail. Identified and recommended changes where necessary and implemented new processes to improve quality service. Improved office operations and efficiency by 50% by adequately following up on orders, and handling complains professionally. Led brainstorming sessions weekly to suggest new and innovative ways to attend promptly and efficiently to reduce negative feedback from customers. Monitored orders in an orderly manner thereby saving time and increasing productivity. Show less

Radio Presenter

• Jun 2018 - Jun 2018