Head IT

• Feb 2023 - Present

Acting Head IT

• Feb 2022 - Jul 2022

IT Enterprise Operations/Infrastructure Team Lead

• Sep 2017 - Mar 2022

. Ensure improvement of processes and procedures, which support Asset and Configuration management activity • Ensure the deployment of IS applications across the business to support overall business goals and objectives • Ensure license information available helps in planning changes and determining the impact on changes. • Change/Release management process governance coordination • Liaise with procurement to procure high-speed, durable computers and assisted software for users and departments when required. • Setup network infrastructure for the Implementation of our ERP System and Business Application software for Human Resource, Customer Relationship Management, Contribution, Benefit, Enrolment, Fund Account, Company Account Modules which led to the increase in operational turnaround time by 100% • Ensured adequate management of the ERP Software and carried regular updates and audit trail to meet regulatory requirements. • Provided efficient IT support, including procedural documentation and relevant reports. • Upgraded network infrastructure from 5 physical servers to a Hyper V environment with 16 virtual servers, and built in expansion room for future company growth. • Ensured the adequate update of IT inventory; work closely with Audit and Finance teams and procurement team to monitor distribution and location of IT equipment among Branches and staffs and perform a quarterly inventory and use optimization check-up. • Developed and successfully implemented a 5 Year Strategic plan that improved digitalization of our services and improved staff productivity by 100%. • Implemented effective Vendor Management to ensure best practice and SLA’s are honored to ensure continuous service delivery at a cost effective price.

Network Engineer Team Lead

• Oct 2011 - Jan 2014