Victor T.

Information Technology Executive at Bank Negara Malaysia
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Contact Information
us****@****om
(386) 825-5501
Location
Petaling Jaya, Selangor, Malaysia, MY
Languages
  • English Professional working proficiency
  • Chinese Professional working proficiency
  • Malay Limited working proficiency
Skills

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5.0

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Ikhmal Izaidi

A very supportive colleague and always ready to provide fruitful solutions to all his users. Keep it up!

Muhammad Basysyar Bahrin

It's been wonderful working together with Victor. He is very thorough in everything he does and can be depended upon to get the job done. Victor is extremely enthusiastic about his work which is infectious. Whenever I had a problem, there has never been a time he has left me without a solution. Victor will find a way to weather any storm with a smile. I thoroughly appreciated working with him at BNM.

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Credentials

  • Citrix Certified Professional - Networking (CCP – N)
    Citrix
    May, 2016
    - Nov, 2024
  • AWS Certified Solutions Architect - Associate
    Amazon Web Services
    Apr, 2016
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Apr, 2012
    - Nov, 2024
  • MCTS: Windows Server 2008 Active Directory, Configuration
    Microsoft
    Jun, 2011
    - Nov, 2024

Experience

  • Bank Negara Malaysia
    • Malaysia
    • Financial Services
    • 700 & Above Employee
    • Information Technology Executive
      • Nov 2018 - Present

      • Manage the administration and daily operations of all Windows servers with a focus on software deployment services and patch management. • Creation of automated procedures to streamline maintenance and support • Utilize knowledge of group policy objects to maintain and secure client workstations and servers • Participate in designing, building, implementing, documenting and supporting Windows servers. • Provide technical support for infrastructures hosting various applications/web servers. • Develop the practices and standards related to the use of computing resources, infrastructure migration strategy, design, implementation and operational aspects of multiple systems, operating environments, and related software. • Understanding of Agile Software development processes. •Deploy and manage PAM, ADPKI, AADC, Tier privileges,MDT,LDAP •Windows Powershell script. Show less

  • DXC Technology
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Advisor System Admin
      • Oct 2015 - Nov 2018

      Staff ID : 11509299 Essential Job Functions •Designs and develops integrated solutions to meet business requirements or enhance performance. •Performs and evaluates cost analyses and vendor comparisons of software/hardware systems to ensure cost-effective and efficient operations and measures feasibility of various approaches and makes recommendations. •Analyzes potential systems investments and prepares supporting documentation for recommendation(s) to management and customers based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues. •Provides escalated technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically. •Analyzes and resolves program support deficiencies and conducts testing to enhance performance. •Conducts moderately complex projects or phases of significant projects; coordinates the efforts of technical support staff in the performance of assigned projects. •Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with standard business practices. Develops and implements training tools and documentation. •Provides technical consultation on current and proposed systems to other organizations and clients. •Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance. •Provides work guidance to less experienced personnel. Automated and executed Office 365 procedures utilizing Windows PowerShell. Ability to deliver Proof of Concert / Demo environment with documentation. Ability to work in conjunction with other Solution Architects and Engineering teams to create, maintain and publish a set of written procedures and delivery of components. Show less

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Systems Engineering Sr Analyst
      • May 2013 - Oct 2015

      Staff ID : 609810 The candidate will be responsible for administering and troubleshooting large enterprise-scale end to end client and messaging (Microsoft Exchange, Lync, Ironport), fax solution (Omtool Genifax) and large enterprise-scale information portals on Microsoft Office SharePoint Server, Documentum and File Share Systems. The person will work in a team responsible for the research, daily maintenance, infrastructure support, consultation and performance tuning of client & technologies supported by the team. · Prior experience with Microsoft Exchange server and/or Microsoft SharePoint server; · Support Ironport SMTP gateway and email encryption; · Support Microsoft Lync server, Dell fax Environment; · Support Microsoft NTFS (New Technology File System) permissions; · Support Microsoft DFS (Distributed File System); · Support Microsoft Roaming Profiles; · Experienced in supporting Wintel Technology - Microsoft Windows Server 2003 and 2008; · Experienced in supporting Domain, Organizational Units (OU), Microsoft Management Console (MMC), Active Directory Users & Computers (ADUC), Access Control Lists (ACL - DACL/SACL), Security ID (SID), Permissions (Explicit/Inheritance), Logging, Auditing, Reporting and Monitoring (Security Events); · Develop and maintain policy deployment procedures; · Experienced in global support model, working in L3 Support or Engineering will be an advantage; · Experienced in Thin Client would be an advantage; · Experienced on hardware and O/S troubleshooting; · Experiencing using ticketing system such as REMEDY; · .net framework, AD User administration, patch, IIS log files, Performance Monitors and System Services management; · Strong scripting experience with Visual Basic Script (VBS) and Active Directory Service Interfaces (ADSI). PowerShell scripting a plus; · Investigates and resolves system problems and system performance; · 7 x 24 hour on-call support; Show less

  • Atos
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Engineer
      • Jun 2010 - Apr 2013

      Staff ID : A186665 •Provides detailed personal advice and guidance to all users in the effective use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to non-standard situations. •Assists users in making more effective use of desk-top systems, products and services, investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation. •For all requests that cannot be resolved, provides an effective interface between users and service providers supplying all necessary diagnostic information, according to established procedures. Uses judgment to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily. •Proposes, discusses and evaluates potential solutions with service providers and implements agreed field modifications or workarounds as directed. •Up-to-date knowledge level (with respect to services and supported products) •Responsiveness (towards customer and colleagues) •Contribution to improvement of services •Enlargement of knowledge (in contribution to the services) •Committed to global agreed way of work and agreed services •Wakeful on additional or non agreed services •Flexibility on employability in projects •Provide remote/ field support for desktop, server, network support to in-countries customers (traveling within/beyond Klang Valley is required) •Flexible to work for multiple regional hours; working outside office hours (depends on region supported) and on standby duty •Provide advice to customers on the effective use of ICT systems •Maintain good and constructive relationships with customers and ensure customer requirements are met within the agreed timescales; •Maintain operational documentation on the services supported; •Complete all daily system administrative checklists, logs and reports accurately and promptly, ensuring efficient filing and distribution Show less

  • F-Secure Corporation
    • Finland
    • Computer and Network Security
    • 700 & Above Employee
    • Customer Services Engineer I
      • Dec 2009 - Jun 2010

      - 1st level support by answering call inbound and chat inbound. - Understanding customer problem and provide basic troubleshooting which related F-Secure product. - If encountered deep problem, we require customer generate some diagnostics report. - Provide also Online Backup basic troubleshooting. - Provide solution Mobile Security via call conferencing. - 1st level support by answering call inbound and chat inbound. - Understanding customer problem and provide basic troubleshooting which related F-Secure product. - If encountered deep problem, we require customer generate some diagnostics report. - Provide also Online Backup basic troubleshooting. - Provide solution Mobile Security via call conferencing.

  • Electronic Data Systems
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Infrastructure Analyst, Technical Conslutant
      • Feb 2009 - Oct 2009

      I was assiged as RDM team as 2nd level support engineer. Troubleshooting for those users experienced windows Vista environment problem. I was involved Hi-Touch Project which for users migrate from windows 2000 to Windows Vista. After migration, I was also person in charges to serve user who's unable load roaming profiles properly. I was person for deepest support blackberry handled which to connect user to business mailbox, swap device and synchronize contacts, notes and task. Besides, troubleshooting blackberry, I was also involve managing exchange client site troubleshooting with user encountered duplicate calendar and incorrect calendar mapping or calendar corrupted. Show less

  • Morrison Express
    • Taiwan
    • Transportation, Logistics, Supply Chain and Storage
    • 500 - 600 Employee
    • MIS Assistant
      • May 2007 - Feb 2009

      IT person in charge in Klang Valley area, which is included IT hardware, software and network. Basically to deal with vendor implement and improve company IT infrastructure to match requirement daily basic for Account, Sea and Air freight department. Onsite support if necessary to travel site office included KLIA and Klang area. IT person in charge in Klang Valley area, which is included IT hardware, software and network. Basically to deal with vendor implement and improve company IT infrastructure to match requirement daily basic for Account, Sea and Air freight department. Onsite support if necessary to travel site office included KLIA and Klang area.

Education

  • Universiti Sains Malaysia
    Bachelor, Computer Sciences
    2004 - 2007
  • SMK Seri Kota
    1994 - 1999

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