Experience

Bergner Europe

• Spain
• Manufacturing
• 100 - 200 Employee

• Amazon Account Manager

  • Jan 2021 - Present

  - Design of digital strategies: - Actions external to Amazon - Internal actions on Amazon o Top Deals, 7 Days Offer, Flash Offer, Coupons o Ads Campaigns o A+ Content o VINE o Brand Stores - Content Creation and Optimization - Competitor Analysis and Buy Box - Assortment Selection - Cost, Margin and Price Calculation - Inventory… Show more - Design of digital strategies: - Actions external to Amazon - Internal actions on Amazon o Top Deals, 7 Days Offer, Flash Offer, Coupons o Ads Campaigns o A+ Content o VINE o Brand Stores - Content Creation and Optimization - Competitor Analysis and Buy Box - Assortment Selection - Cost, Margin and Price Calculation - Inventory management - International Sales Management (France, Germany, Italy, Holland, Poland and Sweden) - Reporting (sales, returns, inventory...) - Customer Service (appeals, Claim from A to Z, negative customer feedback...) - Support to Orders and Returns Management by the Logistics Department.

• Community Manager | PR "The Cook & Chef Institute Foundation"

  • Sep 2019 - Present

  On the one hand, as a Community Manager, the main tasks to be developed are: Managing, designing, monitoring and coordinating Bergner Europe's social networks and its brands. Developing digital strategies. Ensure the quality content (video, social, editorial, web), social engagement, paid media and SEO strategies of the different projects. The management and use of external applications for data extraction in social networks and the web. Data extraction for reporting… Show more On the one hand, as a Community Manager, the main tasks to be developed are: Managing, designing, monitoring and coordinating Bergner Europe's social networks and its brands. Developing digital strategies. Ensure the quality content (video, social, editorial, web), social engagement, paid media and SEO strategies of the different projects. The management and use of external applications for data extraction in social networks and the web. Data extraction for reporting and web analysis. On the other hand, those tasks developed at the Cook & Chef Institute" are characterized by: Development of digital strategies. Search for new ambassadors for the foundation, and posterior contacts with them. Administration of contracts and invoices with ambassadors.



Salgar España

• Spain
• Tobacco Manufacturing

• Digital Marketing | E-Commerce

  • Jan 2019 - Jun 2019

  The functions are focused on updating and creating a new B2B and B2C website. The E-Commerce creation entails the accomplishment of a great diversity of tasks, from the contribution of ideas related to the E-Commerce design to the products creation . Some of them are the preparation of multimedia files through programs such as Adobe Photoshop, Illustrator or In Design as well as the development and creation of content, SEO texts for the web, product descriptions or posts for the… Show more The functions are focused on updating and creating a new B2B and B2C website. The E-Commerce creation entails the accomplishment of a great diversity of tasks, from the contribution of ideas related to the E-Commerce design to the products creation . Some of them are the preparation of multimedia files through programs such as Adobe Photoshop, Illustrator or In Design as well as the development and creation of content, SEO texts for the web, product descriptions or posts for the company's blog and other partners. Other functions are focused on the static pages design, development technical data sheets about the products,development of the database that feeds the web (.xls files) and the creation of relationships between products. We also develop digital marketing strategies, email marketing campaigns through MailChimp, commercial monitoring of our partners and updating the 3D configurator. As a result: Show less The functions are focused on updating and creating a new B2B and B2C website. The E-Commerce creation entails the accomplishment of a great diversity of tasks, from the contribution of ideas related to the E-Commerce design to the products creation . Some of them are the preparation of multimedia files through programs such as Adobe Photoshop, Illustrator or In Design as well as the development and creation of content, SEO texts for the web, product descriptions or posts for the… Show more The functions are focused on updating and creating a new B2B and B2C website. The E-Commerce creation entails the accomplishment of a great diversity of tasks, from the contribution of ideas related to the E-Commerce design to the products creation . Some of them are the preparation of multimedia files through programs such as Adobe Photoshop, Illustrator or In Design as well as the development and creation of content, SEO texts for the web, product descriptions or posts for the company's blog and other partners. Other functions are focused on the static pages design, development technical data sheets about the products,development of the database that feeds the web (.xls files) and the creation of relationships between products. We also develop digital marketing strategies, email marketing campaigns through MailChimp, commercial monitoring of our partners and updating the 3D configurator. As a result: Show less



Aze Digital

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Digital Marketing

  • Jan 2018 - Mar 2019

  Aze digital is an digital marketing agency specialized in web design, e-commerce and positioning. Our priority objectives are the creation or improvement of websites and the attraction of qualified traffic. We carry out web positioning with SEO tools, paid positioning campaigns, generally at PPC (cost per click), and online communication through the creation of content. Our functions are focused on implementing Community Management strategies based on Social Ads and Social Media plans… Show more Aze digital is an digital marketing agency specialized in web design, e-commerce and positioning. Our priority objectives are the creation or improvement of websites and the attraction of qualified traffic. We carry out web positioning with SEO tools, paid positioning campaigns, generally at PPC (cost per click), and online communication through the creation of content. Our functions are focused on implementing Community Management strategies based on Social Ads and Social Media plans, on the creation of reports through Google Analytics, on the management of Google Adwords (SEM), on the creation of content to improve SEO positioning, on the development of email marketing campaigns, on the design of newsletters and on the design of web pages. Show less Aze digital is an digital marketing agency specialized in web design, e-commerce and positioning. Our priority objectives are the creation or improvement of websites and the attraction of qualified traffic. We carry out web positioning with SEO tools, paid positioning campaigns, generally at PPC (cost per click), and online communication through the creation of content. Our functions are focused on implementing Community Management strategies based on Social Ads and Social Media plans… Show more Aze digital is an digital marketing agency specialized in web design, e-commerce and positioning. Our priority objectives are the creation or improvement of websites and the attraction of qualified traffic. We carry out web positioning with SEO tools, paid positioning campaigns, generally at PPC (cost per click), and online communication through the creation of content. Our functions are focused on implementing Community Management strategies based on Social Ads and Social Media plans, on the creation of reports through Google Analytics, on the management of Google Adwords (SEM), on the creation of content to improve SEO positioning, on the development of email marketing campaigns, on the design of newsletters and on the design of web pages. Show less



Grupo DKV

• Spain
• Insurance
• 700 & Above Employee

• Quality Department

  • Feb 2018 - Jan 2019

  The functions performed are focused on the management of the "Voice of the Customer Analysis" program. This is based on transmitting information required by customers through the analysis of satisfaction surveys and the management of different mailboxes (customer service, web registration or authorizations among others). In addition, it solves the problems that this entails, either by tackling those that have an immediate resolution or by referring them to the different areas of the… Show more The functions performed are focused on the management of the "Voice of the Customer Analysis" program. This is based on transmitting information required by customers through the analysis of satisfaction surveys and the management of different mailboxes (customer service, web registration or authorizations among others). In addition, it solves the problems that this entails, either by tackling those that have an immediate resolution or by referring them to the different areas of the company. On the other hand, I am also in charge of the elaboration of final quality management reports for the board of directors, with the aim of controlling monthly the evolution of the satisfaction of the different branches based on the NPS (Net Promote Score) and database management. To carry out these functions I have used programs such as Survey Monkey for the design and extraction of survey results, Microsoft Dynamics (CRM) for the management of customer mailboxes or Sendy for the sending of surveys Show less The functions performed are focused on the management of the "Voice of the Customer Analysis" program. This is based on transmitting information required by customers through the analysis of satisfaction surveys and the management of different mailboxes (customer service, web registration or authorizations among others). In addition, it solves the problems that this entails, either by tackling those that have an immediate resolution or by referring them to the different areas of the… Show more The functions performed are focused on the management of the "Voice of the Customer Analysis" program. This is based on transmitting information required by customers through the analysis of satisfaction surveys and the management of different mailboxes (customer service, web registration or authorizations among others). In addition, it solves the problems that this entails, either by tackling those that have an immediate resolution or by referring them to the different areas of the company. On the other hand, I am also in charge of the elaboration of final quality management reports for the board of directors, with the aim of controlling monthly the evolution of the satisfaction of the different branches based on the NPS (Net Promote Score) and database management. To carry out these functions I have used programs such as Survey Monkey for the design and extraction of survey results, Microsoft Dynamics (CRM) for the management of customer mailboxes or Sendy for the sending of surveys Show less



Ibercaja

• Banking
• 700 & Above Employee

• Banking

  • Jul 2015 - Sep 2015

  Cash functions, serving the public in daily financial operations such as transfers, receipts, cash withdrawals and payment of taxes and fees, mainly. Cash functions, serving the public in daily financial operations such as transfers, receipts, cash withdrawals and payment of taxes and fees, mainly.