Experience

FIFA Club World Cup 2023

• Saudi Arabia
• Events Services
• 1 - 100 Employee

• Volunteer Programme Supervisor

  • Nov 2023 - Present

  Jeddah, Makkah, Saudi Arabia



FIFA World Cup Qatar 2022

• Qatar
• Spectator Sports
• 700 & Above Employee

• Workforce Operations Coordinator

  • Aug 2022 - Dec 2022

  Doha, Qatar Planned operations of Workforce Centres at 8 Stadiums, IBC, and Uniform and Accreditation Distribution Centre. Worked closely with Overlay and TDO to receive the layouts and set up according to the needs and requirements, providing justification if needed. Planned and requested FF&E, IT, AV, and Security from the respective Functional Areas, informing on the specifics of Workforce operations, and establishing great relationships in the process. Being the focal point for Transport, provided the… Show more Planned operations of Workforce Centres at 8 Stadiums, IBC, and Uniform and Accreditation Distribution Centre. Worked closely with Overlay and TDO to receive the layouts and set up according to the needs and requirements, providing justification if needed. Planned and requested FF&E, IT, AV, and Security from the respective Functional Areas, informing on the specifics of Workforce operations, and establishing great relationships in the process. Being the focal point for Transport, provided the requirements to Transport Team, analyzed the gaps in the overall transport plan for Workforce, raised the results with higher management to make sure that all Volunteers had means to get to their Venue and get home after their shifts, as well as calculated the budget required for the Volunteers who were on shifts before the Free Transport Period. During FIFA World Cup 2022 was deployed as Venue Workforce Manager to Ahmad Bin Ali Stadium with 1400+Volunteers, where was responsible for training Workforce Volunteers, set up of Workforce Centre, planning of Venue Specific Training for total headcount of Volunteers, Match and Non-Match Day operations, Catering, Reporting, Volunteers’ attendance and backfilling, and issue resolution. Built great relationships with Venue Team by being cheerful and helpful, which created friendly and happy atmosphere at the Venue, as well as helped fixing any issues.

• Workforce Operations Officer

  • Sep 2021 - Aug 2022

  Doha, Qatar Was deployed as Venue Workforce Assistant Manager to Ahmad bin Ali Stadium with 800+Volunteers for FIFA Arab Cup 2021 and to Doha Exhibition and Convention Centre with 200+Volunteers for FIFA Congress and Final Draw, where was responsible for set up and day- to-day operations, volunteers management and engagement, solving all the emerging problems in the process.



Underhill European Music Festival

• Venue Operations Manager

  • Jun 2021 - Aug 2021

  Ivano-Frankivsk, Ukraine Underhill is a music festival that runs throughout the day into the night, with the audience of at least 15k per day. Planned and oversaw the festival operations including layout, accreditation system for the event, scheduling, logistics, set up and dismantling of the location. Managed contractors, negotiated the costs and finalized agreements, communicated with security and authorities, and troubleshot during 2 days of the festival.



Ukraine House Davos

• Switzerland
• Non-profit Organizations
• 1 - 100 Employee

• Project Manager

  • Sep 2019 - Feb 2020

  Kyiv, Ukraine - Davos, Switzerland Ukraine House Davos is a representation of Ukraine during World Economic Forum, that takes place annually in Davos, Switzerland, and is visited by around 7000 people throughout the week of the event. As a Project Manager of the 2019 and 2020 edition of Ukraine House, was in charge of planning and operations including, but not limited to venues layout and setup, and floor management. As well, supported the Executive Director in managing Ukraine House Davos, cooperated with the Swiss technical… Show more Ukraine House Davos is a representation of Ukraine during World Economic Forum, that takes place annually in Davos, Switzerland, and is visited by around 7000 people throughout the week of the event. As a Project Manager of the 2019 and 2020 edition of Ukraine House, was in charge of planning and operations including, but not limited to venues layout and setup, and floor management. As well, supported the Executive Director in managing Ukraine House Davos, cooperated with the Swiss technical vendor, and directly managed Kyiv vendor, who oversaw content creation, logistics, accommodation, branding, and all aspects of culture. Main and VIP venues of Ukraine House Davos were to host panels, receptions, sponsor’s breakfast, business meetings, fashion show, and National Council Meeting held by the President of Ukraine. Due to the nature of the venues in Davos, being small and not built for hosting events, planned different setups and changeover procedures for each occasion. Show less



LvivMozArt International Festival of Classical Music 2019

• Venue Operations Manager

  • Aug 2019 - Aug 2019

  Lviv, Ukraine LvivMozart is a week-long international classical music festival held annually in Lviv, Ukraine, with an average of 7000 visitors around several locations. Being responsible for 3 venues of the festival, was in charge of the set up and dismantling of the stage, auditorium, fencing, toilets and dressing rooms, negotiation with vendors, staff coordination, logistics, cleaning, security, and access control. As well, managed artists and backstage, resolved problems and oversaw running order of the… Show more LvivMozart is a week-long international classical music festival held annually in Lviv, Ukraine, with an average of 7000 visitors around several locations. Being responsible for 3 venues of the festival, was in charge of the set up and dismantling of the stage, auditorium, fencing, toilets and dressing rooms, negotiation with vendors, staff coordination, logistics, cleaning, security, and access control. As well, managed artists and backstage, resolved problems and oversaw running order of the events. Show less

• Project Manager

  • Oct 2018 - Jan 2019

  Kyiv, Ukraine Managing project from vendor’s side made sure to comply with all the client’s needs. Planned travels and accommodation, logistics, set up, catering and program. Coordinated all the parties involved, being the main point of contact for vendors, client, VIPs and Speakers. Arranged all the permits required from the City and Canton authorities in order to hold the event.



1+1 media

• Ukraine
• Broadcast Media Production and Distribution
• 500 - 600 Employee

• Line Producer

  • Oct 2017 - Sep 2018

  Kyiv, Ukraine Organized production of the reality show. Monitored budget, making sure not to exceed it and to lower expenses, whenever it was possible. Scouted locations and negotiated the most beneficial terms for the production. Arranged the shooting permits, communicating with the authorities and parties involved. Administered crew travel and accommodation, as well as customs procedures for the equipment. Arranged the crew and heroes’ logistics throughout all the production time… Show more Organized production of the reality show. Monitored budget, making sure not to exceed it and to lower expenses, whenever it was possible. Scouted locations and negotiated the most beneficial terms for the production. Arranged the shooting permits, communicating with the authorities and parties involved. Administered crew travel and accommodation, as well as customs procedures for the equipment. Arranged the crew and heroes’ logistics throughout all the production time. Resolved daily production issues. Translated both for the shooting itself and production in general. Show less



UEFA Champions Festival 2018

• Front Office and Logistics Manager

  • Apr 2018 - May 2018

  Kyiv, Ukraine Generally, in charge of the Front Office and its team, acted as a link between local staff, production team, vendors, partners and UEFA. Was responsible for scheduling, logistics, and overseeing set up and dismantling of the location, making sure contractors followed delivery deadlines and layout agreements. Communicated with security and authorities and troubleshot during the week of the festival. Developed and implemented accreditation system for the event and oversaw work of accreditation… Show more Generally, in charge of the Front Office and its team, acted as a link between local staff, production team, vendors, partners and UEFA. Was responsible for scheduling, logistics, and overseeing set up and dismantling of the location, making sure contractors followed delivery deadlines and layout agreements. Communicated with security and authorities and troubleshot during the week of the festival. Developed and implemented accreditation system for the event and oversaw work of accreditation center. Show less



Eurovision Song Contest 2017

• Head of Production Assistant

  • Feb 2017 - May 2017

  Kyiv Was instrumental in setting up and dismantling of the venue, running day-to-day production operations, arranging cross-functional communication and resolving conflicts. Acted as a main point of contact for the production team, as well as other parties involved in the event, solving all the emerging problems. Leveraging extensive domain expertise in accreditation, acted as an accreditation account manager for the production team of 600 people in total (target groups of core production team… Show more Was instrumental in setting up and dismantling of the venue, running day-to-day production operations, arranging cross-functional communication and resolving conflicts. Acted as a main point of contact for the production team, as well as other parties involved in the event, solving all the emerging problems. Leveraging extensive domain expertise in accreditation, acted as an accreditation account manager for the production team of 600 people in total (target groups of core production team, suppliers, and host broadcaster). Show less



OLEROM

• Ukraine
• Professional Training and Coaching
• 1 - 100 Employee

• Venue Operations Manager

  • Feb 2016 - Feb 2017

  Kyiv, Ukraine Planned the layout, setup and crowd flow for Olerom Forum One 2016 (3500 visitors), Olerom Fest (1000 visitors), Nick Vujicic at Olimpiyskiy Stadium (10 000 visitors). As well, was responsible for logistics, volunteers, security, and communication with vendors, successfully negotiating the discounts to reduce overall project expenses. Planned and established the accreditation process for all the events. Coordinated operations during the event efficiently troubleshooting, if needed.



OSCE

• Austria
• International Affairs
• 700 & Above Employee

• Language Assistant Election Observation Mission

  • Oct 2015 - Oct 2015

  Украина Provided interpretation services. Collected data. Interacted with authorities, that ensure election conduct. Organized recreational activities and performed current tasks.



Sochi 2014 Organizing Committee

• Russian Federation
• Spectator Sports
• 200 - 300 Employee

• Senior Manager, Accreditation Department

  • Sep 2013 - Mar 2014

  Sochi, Russia Implemented accreditation process for the Sochi 2014 Olympic and Paralympic Broadcaster, including Olympic Broadcasting Services (OBS), up to 70 Right Holding Companies and approximately 18.000 participants. Directly interacted with and coordinated among client organizations and OBS coordinators. Provided client support and issue resolution throughout the course of the Olympic and Paralympic Games. Established cross-functional communication channels to address Right Holders’ requests. Ensured… Show more Implemented accreditation process for the Sochi 2014 Olympic and Paralympic Broadcaster, including Olympic Broadcasting Services (OBS), up to 70 Right Holding Companies and approximately 18.000 participants. Directly interacted with and coordinated among client organizations and OBS coordinators. Provided client support and issue resolution throughout the course of the Olympic and Paralympic Games. Established cross-functional communication channels to address Right Holders’ requests. Ensured the accreditation process was running smoothly, and where necessary, facilitated troubleshooting. Planned the layout and setup of Accreditation Center and oversaw its build up and dismantling. Managed the Accreditation Center and administered day-to-day venue operations. Trained, supervised and motivated Accreditation Center staff and volunteers. Cooperated with the Venue Team. Resolved problems and emergencies as they occurred. Show less



Move One Inc.

• United States
• Investment Management

• Immigration Consultant

  • Aug 2012 - Sep 2013

  Kyiv, Ukraine Managed relocation projects for VIP expatriates, with a portfolio of up to 30 projects at the time. Liaised with client organisations and relocating expatriates, providing comprehensive information and guidance on the phases of the immigration process, the requirements and relevant timelines. Maintained a high level of client loyalty by providing services of exceptional quality, attested by clients’ feedback and continuous desire to work exclusively with the company.



LOC Eurobasket 2015

• Venue Operations Volunteer

  • Aug 2013 - Aug 2013

  Kyiv, Ukraine Assisted the court manager in all competition related operations. Responded to and fulfilled team requests during matches.



UEFA EURO 2012 and UEFA EURO 2012 FINAL DRAW

• Accreditation Volunteer

  • May 2012 - Jul 2012

  Kyiv, Ukraine Worked at all the stations of the Accreditation Center and assisted Venue Accreditation Manager and Accreditation Coordinators. Resolved problems at the Help Desk. Maintained Access and Zoning Points updated throughout the venue; cooperated and coordinated with Security at the Access Points. Oversaw the issuance of Impersonalized Set-Up Passes optimized the production process for Accreditation Cards.



Hilton Cyprus

• Hospitals and Health Care
• 1 - 100 Employee

• Waitress

  • Nov 2008 - Jul 2009

  Nicosia, Cyprus Served guests, providing excellent customer service and ensuring a high level of customer loyalty; handled problematic issues and requests from guests to their full satisfaction. Worked with VIP guests, providing attentive, non-intrusive service. Assisted colleagues at other facilities, including the bar, restaurant and banquet halls, in busy periods, quickly and seamlessly integrating into different teams and work processes.