Experience

Ride For Freedom

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Project Manager

  • Feb 2023 - Present

• Admin and System Coordinator

  • Sep 2022 - Feb 2023



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Virtual Assistant Services and Office Help for Business Owners and Individuals

  • May 2014 - Present

  Running a business can be overwhelming and you would probably like to focus on the aspects of your work that inspired you to start the business in the first place, but the endless emails and to-do list tasks seem to take all your time and energy. If you would like to focus only on the fun part of running a business I think it is time to call a virtual assistant. I offer a broad range of administrative services to help your business get everything done. Working together, you leave your daily tasks in the hands of experienced professional who is keen to help your business succeed. On top of this, working with virtual assistant saves you a lot of time and money. Below is a list of some of the administrative tasks I have partnered with clients on. If you don’t see a service you’re looking for, send me an email—chances are I have done it before or can quickly figure it out for you. Skills: • Procedure documents and operations manual creation • Data entry • Designing and formatting slides for your next speaking event • Transcribing your conference notes, audio and video files • Resumes/CV creation • Creating templates, checklists, spreadsheets, PowerPoint presentations • Creating monthly reports (invoicing, marketing, activities, tracking) • Booking speaking engagements • Tracking coaching hours • Scheduling your meetings and appointments directly to your online calendar • Converting documents to PDF • Direct mailings • Calendar management • Adobe Photoshop editing • Payment and refund processing • Processing, shipping and tracking orders and inventory • Event planning and travel coordination • eBay sales assisting • Research projects Show less



Austin Reed Group

• United Kingdom
• Retail
• 1 - 100 Employee

• E-Commerce Assistant Merchandiser

  • Jan 2011 - Jun 2012

  • Maximise revenue through the online channel through daily analysis of core KPIs and making appropriate commercial actions • Regular feedback of sales performance versus forecasts and ongoing strategies to the senior management team • Manage reports which illustrate customer behaviour on the website and adjusting sites strategies accordingly • Ensure that all stock is correctly allocated, delivered and appears on the site in the correct design • Provide product selection for home page, landing pages and newsletters on all three websites • Analyse newsletter performance • Manage the visual merchandising on the three sites as per the customer behaviour and the product performances • Manage related products in order to increase the basket size and respectively the AOV • Analyse and activate promotional campaigns • Provide competitors analysis and suggest promotional campaigns • Provide product information to the concessions (John Lewis and House of Fraser) • Review concessions sale performance • Analyse the returns on the websites and work closely with customer service to establish the reasons Show less



The Conran Shop

• United Kingdom
• Retail
• 100 - 200 Employee

• Assistant Merchandiser

  • Mar 2010 - Jan 2011

  Assistant Merchandiser overseeing Bathshop, Home Office, Books, Tabletop, Accessories, Travel, Childshop, Food and Christmas department, including Ecommerce merchandising.• Review OTB with target stock spend and phasing• Review budget, gross margin and markdown• Analyse local range renewal and SKU count vs target; analyse price architecture• Establishing Supplier targets/KPIs – analysing supplier performance• Analyse product performance and propose NR’s. Manage NR on system and through the sale.• Propose analysis for and gaps in range for new product ranges• Manage orders with the Suppliers, set up store minimums for local stores and provide information to e-commerce manager• Provide product Roadshow to the store team leaders and managers including e-commerce manager• Manage order phasing, quantity forecast for each department• Review sales, department performance and provide recommendations for Local market and E-commerce Show less

• Merchandising Assistant

  • Oct 2008 - Mar 2010

  Analyse current Trading situation and feedback to the Merchandisers, based on detail review of market performance against budget and year. Manage Ecommerce analysis with Ecommerce manager including written statement for Board meetings. Monitor Ecommerce demand, stock availability and price changes on a daily bases.Analyse product performance, stock availability and feedback to the Merchandisers with suggestions for visual merchandising both in store and website and future discontinued products.Assist in managing the discontinued products on the system and through the Sale.Propose product selection through analysis to the Ecommerce manager. Suggest new minimums for stores and Dot com to maximise stock availability.Manage order phasing and support Merchandisers in managing orders.Review all orders and manage late suppliers.Provide delivery information to the stores and Dot com for best sellers in order to increase customer service.Monitor Supplier performance and feedback to Merchandisers.Monitor stock discrepancies with Inventory controller.Follow invoice issues and discrepancies with account department. Show less

• Loading Bay Supervisor and Inventory Control Assistant

  • Apr 2007 - Oct 2008

  Inventory control and investigation stock levelsManage stock take and additional stock countsFeedback discrepancy analysis to the Inventory controllerAdjust wrong stock figures after investigation using computer softwareArranging and accompanying delivery requirementsDeal effectively with enquiries from customers and suppliers both in person and on the phoneIntroduce new working process in order to increase stock accuracyManage and supervise Loading bay staff Loading Bay and Stockroom assistant, The Conran Shop, October 2005 - April 2007Assist in goods in and goods out processPrice the received stockOrganise stock room and shelves on the shop floor Show less