Client Success Manager

• Aug 2021 - Present

- Interacting and corresponding with clients regarding all aspects of their daily digital marketing services/requests via inter-office helpdesk in addition to scheduled monthly report calls/meetings. - Writing/proofing press releases and blogs for all content marketing clients. - Monitoring reputation portals to include Google, Yelp, and Facebook and responding to all client reviews. - Onboarding new social clients (creating new profiles when applicable, gaining admin access to profiles, optimizing existing profiles). - Creating graphics/videos, writing captions, and creating/managing queues for all social media clients (20). - Approving social posts for all remaining clients. Show less

Client Success Manager

• Aug 2021 - Present

- Interacting and corresponding with clients regarding all aspects of their daily digital marketing services/requests via inter-office helpdesk in addition to scheduled monthly report calls/meetings. - Writing/proofing press releases and blogs for all content marketing clients. - Monitoring reputation portals to include Google, Yelp, and Facebook and responding to all client reviews. - Onboarding new social clients (creating new profiles when applicable, gaining admin access to profiles, optimizing existing profiles). - Creating graphics/videos, writing captions, and creating/managing queues for all social media clients (16). - Approving social posts for all remaining clients. Show less

Assistant Librarian

• Aug 2013 - Jun 2021

- Managed department budget, ordered materials/supplies, and organized purchasing paperwork. - Created & maintained display content (graphics + videos). - Co-managed all library social media platforms. - Collaborated with faculty, staff, and students to cultivate both a diverse library collection and roster of events. - Scheduled and supervised all student workers. - Diligently worked to foster positive interactions with all patrons while promoting library materials and activities. Show less

Social Media Manager Intern

• Aug 2018 - Dec 2018

- Created digital content to highlight courses, internships, and assistantships to be posted on the department Facebook page in adherence with department brand. - Created digital content to highlight courses, internships, and assistantships to be posted on the department Facebook page in adherence with department brand.

• Nov 2012 - Sep 2013

- Processed all tills and transferred all currency into BAM electronic filing system.- Transcribed all invoices and store data into a digital format for BAM Home Office intake.- Consistently ran BAM sales reports to determine store rank and budget.- Placed electronic orders for all BAM and Joe Muggs Café supplies.- Followed instructions to set all aspects of the store to corporate specifications.- Handled all aspects of customer service daily.

• Jul 2012 - Nov 2012

• Jul 2011 - Jun 2012

Opinions Columnist

• Aug 2011 - May 2012

- Wrote a weekly opinions column for the campus newspaper. - Wrote a weekly opinions column for the campus newspaper.

Co-News Editor

• Aug 2010 - May 2011

- Collaborated with my fellow Co-News Editor to edit articles and choose page text, design, and layout. - Collaborated with my fellow Co-News Editor to edit articles and choose page text, design, and layout.

Reporter

• Sep 2008 - May 2010