Experience

Ontic

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 500 - 600 Employee

• Customer Service Administrator

  • Oct 2013 - Present



BHG (S) Pte Ltd

• Singapore

• Senior Human Resource Officer

  • Jul 2010 - Jul 2013

  • Manpower planning • Processing and monitoring of applications, renewals and cancellation of work passes for foreign staff. • Conducting reference/ background check • Administering employee on-boarding procedures and conduct exit interview • Sourcing of training providers, getting quotations for benchmarking, price negotiation. • Submission of National Service, maternity and childcare leave claims. • Conducted English Training for staff from China • Carried out internal equity analysis and assisted in compensation and benefits (performance appraisals, salary increment, bonuses etc) • Administering personal files/transactions (hires, promotions, transfers, training needs, and terminations, etc) • Employee recognition & motivation • Actively involved in the review and implementation of company policies (review, formulate and improve internal personnel policies & procedures) • Company employee communication & relations - Employee welfare, wellness and health (medical/group insurance, etc) - Employee compliance and grievance handling matters and investigations - Improved employee relations by conducting regular HR visits to sub-stores to gather staff feedback, explain new policies and build good relationships - Coordinate cross-departmental matters, keeping Company Directors informed of progress on action taken. • Familiar with Prosoft HR Payroll System for employment, leave, time management, medical claim and payroll. • Participate in MOM manpower, labour market and remuneration survey • Liaise with government bodies & embassies on a needs basis • To make sure smooth day to day running of the HR activities



GE Aerospace

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Personal Assistant and Human Resource Representative

  • Oct 2005 - May 2010

  • Provide personal assistance and administrative support to Company Directors. • Prioritize and coordinate cross-departmental matters, keeping Company Directors and Managers informed of progress on action(s) taken with customers and relevant business contacts. • Manage all travel arrangements such as flights, hotels, car rentals, visas and appointments for Company Directors, visiting dignitaries and expatriate staff. • Maintain personnel records through database administration, including staff training and professional development in accordance with The International Organization for Standards (ISO). • Attend to all Human Resources related issues, including counseling and conflict management, for all employees on a needs basis. • Conduct employee orientation & exit interview. • Identify internal, staffing requirements and manage the recruitment process inclusive of advertisements, coordination of interviews with Directors, negotiation of initial offer of employment and contract details. • Prepare all necessary documentation for the Ministry of Manpower, Central Provident Fund, Singapore Immigration and other government departments to legally employee both local and foreign workers. • Assist expatriate staff with locating and acquiring accommodations and negotiating rental agreements. • Reviewing and liaising with insurance broker company on corporate insurance policies renewal. • Process all staff medical insurance claims according to group policy requirements. • Coordinate all details pertaining to GE participation in Singapore Air Shows. • Recruit staff from China through dealings with FESCO (Foreign Enterprise Service Corporation) • Organize staff functions and events on a regular basis in the interest of promoting camaraderie and staff welfare.



Emerio

• Singapore
• IT Services and IT Consulting
• 300 - 400 Employee

• Human Resource Manager

  • Feb 2001 - Apr 2005

  • Maintained accurate personnel records through database administration. • Composed and issued letters detailing contractual obligations and terms of employment to staff. • Participated in preparing employee payroll. • Supervised the preparation of applications with respect to employee work permits, residential status and personal income tax in accordance with the laws of Singapore. • Interacted daily with departmental managers and staff to produce relevant reports and documentation as requested. • Diligently attended to the concerns of consultants and clients in an expeditious and courteous manner using both English and Mandarin. • Participated in various communication sessions between management and staff. • Performed reference checks and litigation inquiries whenever warranted. • Practical experience in preparing documentation in conjunction with The International Organization for Standards (ISO 9001:2000) annual visit and audit. • Participated in reviewing, formulating and improving internal policies, procedures and documentation on an on-going basis. • Actively participated in recruitment and placement of IT consultants in client companies. • Successfully negotiated contract renewals and salary increments based on performance evaluations. • Organized on-site meetings with consultants to discuss their interests and concerns as a means to ensure positive interpersonal communication and morale. • Recipient of the Excellent Service Award 2003 (Silver Award) & 2004 (Gold Award) as organized by Singapore’s Standards, Productivity and Innovation Board (SPRING).



Airbus

• France
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Executive Secretary cum Human Resource Administrator

  • Nov 1994 - Oct 1999

  Secretarial Duties • Developed the standard document format and protocols for company memoranda, faxes and filing system. • Accurately drafted and typed internal documents concerning company policy. • Maintained continuous contact with overseas customers and field office representatives through business correspondence and E-mail updates. Administrative Support • Arranged details and implemented itinerary for executive meetings and banquets with government officials. • Prepared documentation and logistical details associated with Airbus participation in international Airshows and aerospace conventions throughout China. • Organized hotel and flight reservations for executives and visiting dignitaries. • Assisted expatriate staff members in locating suitable housing and negotiated rental agreements. • Drafted and reported travel expenditures for Executive Officers to the Accounts Department. Human Resource Management • Assisted HR Director in matters pertaining to the employment of foreign nationals in accordance with Chinese labour laws. • Responsible for maintaining constant contact with the Foreign Enterprise Service Group Co. Ltd. (FESCO) • Arranged and conducted final interviews for additional support staff. • Created job descriptions for receptionists and secretaries according to departmental duties. • Supported new staff with appropriate on-job training according to their position. • Supervised new secretaries, receptionists, and office maids in the performance of their duties. • Organized and provided efficient, back-up support for secretaries when necessary.