Victoria Yordanova
Front Office Manager at Graffit Gallery Hotel- Claim this Profile
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English Professional working proficiency
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Spanish Professional working proficiency
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Russian Elementary proficiency
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Bulgarian Native or bilingual proficiency
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German Elementary proficiency
Topline Score
Bio
Thomas Brotanek, MBA
Victoria runs an excellent reception Team. She is professional, courteous, and makes clients feel like a VIP every time!
Thomas Brotanek, MBA
Victoria runs an excellent reception Team. She is professional, courteous, and makes clients feel like a VIP every time!
Thomas Brotanek, MBA
Victoria runs an excellent reception Team. She is professional, courteous, and makes clients feel like a VIP every time!
Thomas Brotanek, MBA
Victoria runs an excellent reception Team. She is professional, courteous, and makes clients feel like a VIP every time!
Experience
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Graffit Gallery Hotel
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Bulgaria
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Travel Arrangements
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1 - 100 Employee
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Front Office Manager
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May 2017 - Present
Establish relationships with customers and corporate clients; Skillfully working with hotel software program, Preparation of monthly reports and statements. Dealing with reservations via online distribution channels and mostly business correspondence; Responsible for the training and management of the Front Desk Department; Handle tasks related to hiring employees.
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Senior Receptionist
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May 2015 - Apr 2017
Skillfully working with hotel software program, Preparation of monthly reports and statements, invoices and hotel bills; Dealing with reservations via online distribution channels; Handle guests queries. Daily Guest relation officer duties. *Certificate - "Employee of the month / August 2016", from Graffit Gallery Hotel.
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Receptionist
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Jun 2013 - May 2015
Daily work with hotel software program for reservations; Dealing with all kind of front information and correspondence related with the working field; Anticipate guests' needs, respond promptly all guests.*Certificate - "Employee of the month / July 2014", from Graffit Gallery Hotel.
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Office Manager
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Dec 2011 - Oct 2012
Shiprepair and shipbuilding company;The company provides manpower to companies located abroad; Preparation of invoices, contracts and other documents, dealing with business correspondence; All kind of office work. Shiprepair and shipbuilding company;The company provides manpower to companies located abroad; Preparation of invoices, contracts and other documents, dealing with business correspondence; All kind of office work.
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Receptionist
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May 2011 - Sep 2011
Mainly duties - check in and check out; Anticipate guests' needs, respond promptly to all guests’ queries. Preparation of reports related to work shifts. Mainly duties - check in and check out; Anticipate guests' needs, respond promptly to all guests’ queries. Preparation of reports related to work shifts.
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Promoter
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Jan 2010 - Jun 2010
Presentation of leading market products. Presentation of leading market products.
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Receptionist
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Jun 2009 - Sep 2009
Anticipate guests' needs, respond promptly to all guests’ queries. Preparation of reports related to work shifts. Anticipate guests' needs, respond promptly to all guests’ queries. Preparation of reports related to work shifts.
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Education
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2012 - 2013
University of Economics - Varna
Master's degree, Tourism and Travel Services Management -
2008 - 2012
University of Economics - Varna
Bachelor's degree, Tourism and Travel Services Management -
2003 - 2008
IV Language high school “Frederic Joliot-Curie”
Profile: Spanish language, Secondary education
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