Experience

Achievers

• Canada
• Software Development
• 500 - 600 Employee

• Salesforce Business Solutions Analyst

  • Apr 2022 - Present



PointClickCare

• Canada
• Software Development
• 700 & Above Employee

• Business System Manager, Service Cloud Platform

  • Sep 2021 - Apr 2022

  Mississauga, Ontario, Canada

• Business Systems Analyst

  • Sep 2018 - Sep 2021

  Mississauga, Ontario

• Junior Business Systems Analyst

  • May 2017 - Sep 2018

  Mississauga, ON



PointClickCare

• Canada
• Software Development
• 700 & Above Employee

• Junior Business Systems Analyst

  • Jan 2016 - Sep 2016

  Mississauga, ON - Provide employee support and technical issue resolution in person, via email, phone, and other electronic medium - Help in identifying and discussing operational process issues encountered while supporting employees - Coordinate and execute weekly team meetings - Take lead on several tasks and projects to automate and improve business processes for various teams in the company



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Business System Analyst

  • Apr 2015 - Aug 2015

  1 Richmond St. W Toronto, ON • Analyzed business requirements, technical problems, and proposed solutions • Coordinated with others to prepare and run various team meetings in an efficient manner • Managed/tracked issues, and assigned/resolved tickets through Jira and Confluence • Organized department events by following company policy and standards • Compiled daily reports and analysis for management using Citrix XenApp and Crystal Reports • Performed miscellaneous administrative duties such as onboarding… Show more • Analyzed business requirements, technical problems, and proposed solutions • Coordinated with others to prepare and run various team meetings in an efficient manner • Managed/tracked issues, and assigned/resolved tickets through Jira and Confluence • Organized department events by following company policy and standards • Compiled daily reports and analysis for management using Citrix XenApp and Crystal Reports • Performed miscellaneous administrative duties such as onboarding and departure processes Show less



Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario

• Canada
• Government Administration
• 700 & Above Employee

• Business Analyst

  • Sep 2014 - Dec 2014

  -Drafting and editing various documents such as tracking tools and checklists -Attending meetings, taking minutes -Creating user IDs -Worked with IBM’s Curam software -Creating reports to feed up to higher management



Dimpflmeier Bakery Ltd.

• Canada
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Cashier and Barista

  • Sep 2011 - Oct 2013

  26 Advance Rd. Toronto, ON -Experience with customers and customer service -Handled the pressure of a busy environment -Occasionally stocked shelves -Managed cash



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Sales Representative

  • Apr 2010 - Mar 2011

  -Organized weekly orders: ordered products directly from Avon and filled out invoices for customers -Delivered orders to customers on time -Worked with inventory and managing cash -Reported to a higher sales representative