Experience

Calico Homes
• United Kingdom
• Real Estate
• 1 - 100 Employee
• Managing Director

  • Feb 2023 - Present

N/A
• Wellness and Fitness Services
• 1 - 100 Employee
• Seeking next challenge

  • Dec 2022 - Feb 2023


Yorkshire Housing

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Interim Director of Homes & Places

  • Sep 2022 - Dec 2022

  Leading on transformational change across Repairs & Maintenance and Place based services. Leading on transformational change across Repairs & Maintenance and Place based services.



Rochdale Boroughwide Housing

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• Head of Repairs

  • Apr 2018 - Sep 2022

• Head of Customer Experience

  • Nov 2014 - Apr 2018

  Responsible for driving customer excellence throughout RBH, developing and shaping the implementation of a proactive customer experience strategy designed to deliver exceptional levels of customer service.Lead and manage the Customer Experience Team including all RBH customer contact and access services, Responsive and Empty Homes Repairs, Supported Housing and Homelessness.

• Head of Customer Contact

  • Jan 2012 - Nov 2014

  Responsible for the delivery of all first line contact services for tenants and the management and maintenance of property, estates and the local environment within neighbourhoods.Lead officer for customer access, tenant scrutiny, neighbourhood housing and responsible for the development and delivery of a comprehensive engagement strategy and framework that supports the mutual model of the organisation and achieves maximum benefits for tenants and employees.



Equity Housing Group

• 1 - 100 Employee

• Interim Deputy Director Standards and Innovation

  • Mar 2011 - Sep 2011

  Led a corporate team driving change and business improvement by improving the organisations knowledge of its customers and neighbourhoods, using this knowledge to inform business planning and service impovement activity. I also led on the co-ordination of all regulatory activity and corporate themes such as Equality and Diversity and Value for Money. Responsible for the co-ordination and management of the organisations service review programme. Led a corporate team driving change and business improvement by improving the organisations knowledge of its customers and neighbourhoods, using this knowledge to inform business planning and service impovement activity. I also led on the co-ordination of all regulatory activity and corporate themes such as Equality and Diversity and Value for Money. Responsible for the co-ordination and management of the organisations service review programme.



Six Town Housing

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Head of Performance and Governance

  • Apr 2005 - Oct 2010

  Member of the Executive Management Team with responsibility for the strategic development and implementation of business and service planning, corporate performance management, continuous improvement, customer access, equality and diversity and governance.

• Director of Corporate Services (Secondment)

  • Jan 2009 - Jan 2010

  Executive Director with responsibility for the strategic development and management of Finance, HR, ICT, Customer Access, Community Involvement, Health and Safety, Learning and Development and Governance of an organisation managing 8,500 social housing units.