Guest Relations Coordinator

• Jun 2022 - Present

Credentials Staff

• May 2022 - Jun 2022

EDC Las Vegas 2022 - Acted as the first face of Insomniac for staff check in - Checked government issued IDs to ensure proper identification of all personnel entering site - Promptly solved issues that arise by utilizing resources and clear communication - Proactively seeked out errors in credential uploads and fix them before staff arrival EDC Las Vegas 2022 - Acted as the first face of Insomniac for staff check in - Checked government issued IDs to ensure proper identification of all personnel entering site - Promptly solved issues that arise by utilizing resources and clear communication - Proactively seeked out errors in credential uploads and fix them before staff arrival

Box Office & Marketing Coordinator

• Jun 2021 - Jun 2022

- Coordinated and assisted in-house digital marketing team in executing creative development, brand consistency and media campaign strategies. - Developed social media initiatives and created daily content on Facebook, Twitter, Instagram and emerging social platforms to engage current fans and acquire new ones. - Directed guests to correct location by documented ticket seats and answered questions about facility amenities. - Coordinated and assisted in-house digital marketing team in executing creative development, brand consistency and media campaign strategies. - Developed social media initiatives and created daily content on Facebook, Twitter, Instagram and emerging social platforms to engage current fans and acquire new ones. - Directed guests to correct location by documented ticket seats and answered questions about facility amenities.

Front Desk Associate

• May 2021 - Aug 2021

- Handled payment processing and provided customers with receipts and proper bills and change. -Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. - Scheduled personal training sessions and maintained and updated appointment calendars. - Handled payment processing and provided customers with receipts and proper bills and change. -Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. - Scheduled personal training sessions and maintained and updated appointment calendars.

Box Office Associate

• Jul 2019 - Feb 2021

- Secured customer tickets using computer-based software ticketing system and assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues through face-to-face conversations or phone calls. - Improved operations by working closely with team members and customers to find workable and creative solutions. - Acquired detailed knowledge of ticketing services, promotions/discounts and events to offer added value to patrons. - Secured customer tickets using computer-based software ticketing system and assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues through face-to-face conversations or phone calls. - Improved operations by working closely with team members and customers to find workable and creative solutions. - Acquired detailed knowledge of ticketing services, promotions/discounts and events to offer added value to patrons.

Front Desk Receptionist

• Jun 2016 - Jun 2018