Experience

Cavagna Group

• Italy
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Customer Service Specialist

  • Mar 2018 - Present

  ▪ Offer excellent customer service to customers by responding to their queries within 24 hours by email or a call. ▪ Execut all administrative work such as: translating contracts, signing agreements, sending invoices, etc. ▪ Gather customer feedback on company product and services, passing the information to engineering department to improve the product. ▪ Manage clients from Russia, CIS, East Europe and China. ▪ Offer excellent customer service to customers by responding to their queries within 24 hours by email or a call. ▪ Execut all administrative work such as: translating contracts, signing agreements, sending invoices, etc. ▪ Gather customer feedback on company product and services, passing the information to engineering department to improve the product. ▪ Manage clients from Russia, CIS, East Europe and China.



Lilla S.p.A

• Brescia Area, Italy

• Buyer

  • Apr 2017 - Mar 2018

  ▪ Received purchase requisitions. ▪ Evaluated quotes from suppliers. ▪ Processed purchase orders (PO). ▪ Processed and organised payment with suppliers. ▪ Received purchase requisitions. ▪ Evaluated quotes from suppliers. ▪ Processed purchase orders (PO). ▪ Processed and organised payment with suppliers.



Kira Plastinina Style

• • Nov 2010 - Mar 2017

  ▪ Administered Chinese office and Hong Kong company: obtained necessary licenses and documents to operate successfully.▪ Managed sourcing partners and sourcing component suppliers for fast-fashion brand Kira Plastinina and Luxury brand Lublu; increased the number of main garments and accessories suppliers and manufacturers.▪ Made the pre-selection of ready to buy styles for shoes, bags, knitwear and jewelry.▪ Developed and lead a multinational team of 20. Recruited and employed office staff.▪ Administered and controlled the office budget which led to a 20% reduction in operational cost. Oversaw on a daily basis everyday payments of HK company to all partners of Moscow head office.▪ Organized and managed the quality control on suppliers factories and in warehouse which resulted in the decrease of 35% of customers complaints.▪ Negotiated all company contracts with suppliers and considerably improved terms, prices and conditions of cooperation.▪ Oversaw the shipments from China to Russian, Ukraine, Kazakhstan, Belorussian and USA markets according to sensitive time schedules.▪ Implemented procedures between Moscow design studio, production department in Chinese office and Chinese factories, creating manuals on company production requirements. Show less

• • Jun 2007 - Nov 2010

  ▪ Searched for new suppliers: garments, accessories , shop equipment (indirect purchasing) and fabrics, choosing ones most suitable to company requirements. Screened and evaluated capability and capacity of new suppliers, managed a database of suppliers.▪ Analyzed and negotiated prices with manufacturers according to price history list, quality and lead time.▪ Placed orders and controlled process of sampling, production and shipments which led to the reduction of quality problems).▪ Negotiated with suppliers about quality problems, compensations, contracts and future cooperation. Show less



Bezant Trading Company

• • Oct 2005 - Apr 2007

  ▪ Managed Bezant trading company start up in China; obtained necessary licenses and documents to operate successfully.▪ Managed a buying office responsible to export household & seasonal products sold in Russia.▪ Accelerated new products developments in all household categories.▪ Planned office budget, cost accounting, tax payment.▪ Planned and carried out final product quality control.▪ Negotiated prices, terms of payment, terms of shipment, exchange rates and compensations.▪ Monitored lead-times to ship out containers, controlled container filling ratio to optimize logistic cost. Show less

• • Sep 2004 - Oct 2005

  ▪ Analysed and planned good stock in the warehouse.▪ Analysed movements of the inventory of goods, prepared and placed orders at the factories in China, India, Poland, France and Italy.▪ Monitored compliance with the production deadlines and shipments on time.▪ Organized delivery: searched the best option of combining the orders for filling the transport, booked the trucks, containers. Tracked orders: from shipping to arrival to the final warehouse.▪ Identified suppliers and factories, evaluated and selected products, successfully launched new products.▪ Settled the accounts with suppliers, responsible for the timely payment.▪ Cost accounting, involved in pricing. Show less