Senior Human Resources Generalist

• Nov 2022 - Present

Human Resource Specialist

• 2021 - Nov 2022

Life and Safety Segment Consult, advise, and instruct employees with a variety of complex HR inquires; along with performing transactions relating to employee / labor relations, compensation, benefits, talent management, leave of absence, recruiting and staffing, diversity, and other generalist work for North America. Responsible for building relationships with business leaders to best assist with any necessary HR processes or projects. Work with employee relation related actions to… Show more Life and Safety Segment Consult, advise, and instruct employees with a variety of complex HR inquires; along with performing transactions relating to employee / labor relations, compensation, benefits, talent management, leave of absence, recruiting and staffing, diversity, and other generalist work for North America. Responsible for building relationships with business leaders to best assist with any necessary HR processes or projects. Work with employee relation related actions to resolve employee issues. Implement and communicate HR strategies and change processes / policies.

Client Relationship Manager, Success Coach

• 2019 - 2021

CVS and Aetna Accounts Executed a variety of client engagement functions to improve client capabilities and support successful fulfillment of business goals. Analyzed program performance to supply consultative advice on business solutions. Analyzed client reports or internal concerns that involved research and collecting data for internal and external stakeholders. Coordinated, prioritized, and took part in activities in completing assigned projects and tasks. Tracked and documented… Show more CVS and Aetna Accounts Executed a variety of client engagement functions to improve client capabilities and support successful fulfillment of business goals. Analyzed program performance to supply consultative advice on business solutions. Analyzed client reports or internal concerns that involved research and collecting data for internal and external stakeholders. Coordinated, prioritized, and took part in activities in completing assigned projects and tasks. Tracked and documented contractual obligations and processed monthly billing invoices.

Production Lead, HR Services Supervising Trainer

• 2017 - 2019

The Boeing Company (contract) Developed, monitored, and analyzed volume projection functions, forecasting call quantity and staffing needs. Supervised and coached new hire HR agents while assessing quality of calls, services provided, and ability to meet or exceed client goals. Designed, developed, and facilitated initial and on the job training programs in all supported HR areas. Consulted with upper-level leadership and client contacts to identify knowledge, skills, abilities, and… Show more The Boeing Company (contract) Developed, monitored, and analyzed volume projection functions, forecasting call quantity and staffing needs. Supervised and coached new hire HR agents while assessing quality of calls, services provided, and ability to meet or exceed client goals. Designed, developed, and facilitated initial and on the job training programs in all supported HR areas. Consulted with upper-level leadership and client contacts to identify knowledge, skills, abilities, and program specific information and tools to support business and operational planning.

HR Services Agent

• 2012 - 2017

The Boeing Company (contract) Performed multiple HR transactions and inquires for current and former Boeing employees with payroll administration, timekeeping, benefits administration, career training, performance evaluations, life event transitions and other general HR support. Scheduled and maintained new candidate and intern hiring events.

Store Associate, Associate Trainer

• 2010 - 2013

Greeted and assisted with all customer product inquires. Performed salesfloor and warehouse functions throughout the store that included assisting customers, placing merchandise, completing on-line and in-store transactions, customer transactions via register, processing incoming shipment, regular cleaning and maintenance. Trained all new hire associates on salesfloor responsibilities. Greeted and assisted with all customer product inquires. Performed salesfloor and warehouse functions throughout the store that included assisting customers, placing merchandise, completing on-line and in-store transactions, customer transactions via register, processing incoming shipment, regular cleaning and maintenance. Trained all new hire associates on salesfloor responsibilities.