Experience

Macro Companies

• United States
• Oil and Gas
• 1 - 100 Employee

• Accounting/ Accounts Receivable

  • Jun 2016 - Present



LA LED Lighting, LLC

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Chief Operations Officer

  • Oct 2011 - Jun 2016

  -Manage all day to day operations.-Manage and revise pricing for products offered due to increase or decrease in cost of goods. -Research and present new LED products entering the market.-Manage sales to ensure profit margins are met on each sale.-Maintain excellent relationship with existing and new clients. -Create lighting solutions for clients after surveying their existing lighting or new construction floor plans.-Review and meet with the board of directors to report and review company profits, losses and status of company. -Experienced in Quickbooks and Microsoft Office including Excel and Word. -Manage all data going to customers and website to ensure correct information is used and no typos.-Create and maintain accurate product specification sheets, pricing sheets, catalogs, ect. -Maintain company website and social media pages. -Communicate and maintain a good working relationship with all vendors/suppliers. -Handle customer complaints in a timely and professional manner. -Implement new systems and train new employees on the new system and/or product.-Troubleshoot issues with new systems and/or products. -Purchasing for out of stock product, custom light designs and office supplies. -Human Resources, post job openings and interview qualified candidates, hire and terminate. -Ensure all new hire paperwork is filled out and maintain employee files. -Maintain all company files. -Review companies credit reports and approve or deny customer requests for payment terms based on the company credit history. -Accounts receivable and collections. -Write and update company policies, procedures and the company hand book. -Manage employee vacation time and time off requests. -Inventory and warehouse management.-Importing and Exporting product around the world.



American Income Life Insurance Company

• United States
• Insurance
• 700 & Above Employee

• Benefits Coordinator/ Supervising Agent/ Trainer

  • Aug 2010 - Oct 2011

  -Educated members requesting information on their benefits offered through various unions, credit unions and associations. -Set up appointments with each member to deliver and explain their benefits while discussing and selling life insurance to qualified members. -Recruit new agents and responsible all paperwork required to become a new agent. -Taught training classes on different life insurance products offered as well as taught a class to help ensure new agents passed the state insurance test within their first 30 days of hire.-Trained new agents on the software used to enter a new client. -Trained new agents in the field by attending appointments then reviewing each appointment with after the appointment was over. -Managed sales quotas.-Purchase office supplies and supplies needed for agents to be successful on appointments.



Heart of Hospice

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Office Assistant

  • Nov 2009 - Aug 2010

  -Responsible for updating and maintaining patient information and files. -Answer, transfer and maintain a five line office telephone.-Spoke with patients to determine their needs to get them to the appropriate nurse.-Ran errands for the office. -Responsible for updating and maintaining patient information and files. -Answer, transfer and maintain a five line office telephone.-Spoke with patients to determine their needs to get them to the appropriate nurse.-Ran errands for the office.



AT&T Call Center

• Customer Service Representative/ Save Representative

  • Nov 2007 - Nov 2009

  -Dealt with upset customers on a daily basis.-Saved customer/business accounts from canceling their services with AT&T.-Troubleshot problems with customer phones and accounts.-Returned customer calls on behalf of AT&T.-Maintained the superior customer service standards prided by AT&T. -Trained new customer service representatives by them listening to customer calls I would receive. -Maintained an eighty percent or higher save rate. -Ranked number three in the nation for top save rate in the company.