ACCORDS - Business Services Professional /Education Program Coordinator

• Jun 2021 - Present

Business Support Specialist

• Feb 2018 - Present

Care Team Associate

• Sep 2016 - Present

· Provide secretarial support, typing forms, managing and maintain files. Ensuring appropriate documents are properly routed to records department or scanning health insurances and other forms into the patient’s EMR.· Answer phone calls to schedule clients with doctors or physical therapists and transfer phone calls to the appropriate person to answer patient questions or concerns, while being sure to disclose limited patient information as necessary. · Trained in the Epic program proficient in scheduling and imaging. Operate and coordinate the computer and information management systems. · Provide support by monitoring compliance with requirements· Take MRI orders from doctors, handle authorizations through insurance companies, upload and download MRI/XR reports and images for patients. · Knowledge of medical terminology, MRI CPT and ICD 10 codes· Ensure that all office equipment is in good working order and requesting maintenance and repair as needed. Proficient knowledge of Microsoft Office and handling office equipment

Assistant Manager

• Jul 2015 - Sep 2016

· Responsible for hiring, supervising, training, motivating sales associates, and massage therapists · Generated massage therapist’s schedule to accommodate to the clinic needs and hours · Approved or declined requested time off and schedule changes· Audited Licenses/ insurances and annual required courses for compliance · Sold membership packages to patients while meeting or exceed monthly sales goals · Administrative/ Customer Service tasks at the front desk: phone calls, booking appointments, greeting clients, and filing· Promoted into Management in Training (MIT) Program to become a General Manager· Helped run two Massage Envy clinics (Boulder and Superior)

Pharmacy Technician

• Oct 2014 - Oct 2015

* Knowledge of pharmacological terminology* Outstanding customer service * Mathematical calculations* Ability to follow written instructions and specific directions* Working knowledge of the procedures and standards used in labeling and dispensing medication* Identified and analyzed problems and found solutions* Ability to multitask in a fast paced environment* Team player * Knowledge of pharmacological terminology* Outstanding customer service * Mathematical calculations* Ability to follow written instructions and specific directions* Working knowledge of the procedures and standards used in labeling and dispensing medication* Identified and analyzed problems and found solutions* Ability to multitask in a fast paced environment* Team player

Internship-Operations Manager

• Jun 2014 - Oct 2014

* Provide Payroll processing for Denver including missing time sheet calls and Client approvals and reverse billing on the web based VMS sites* Act as a liaison with between recruiting teams and compliance to maintain compliance for field staff employees* Monitor and audit electronic/hard copy files* Ensure that all Joint Commission, contractual, legal and regulatory standards are being met* Help maintain an environment of high morale, motivation and teamwork* Office operations* Manage office* Generate new ideas for office efficiency

Software Quality Assurance Engineer/Operations

• Jul 2009 - Jul 2013

* Work with computers, experienced in Microsoft Office 2003, 2007, & 2010.* Install and test the software product. * Research for any problems with the product and report it to the engineers. * Once product is approved, proceed to physically building, installing software on the device, packing using USPS and FedEx, and shipping REBIT product and software to customer.* Process orders and set for delivery on the same day. * Use Agile/Scum Software Process Methodologies * Work with computers, experienced in Microsoft Office 2003, 2007, & 2010.* Install and test the software product. * Research for any problems with the product and report it to the engineers. * Once product is approved, proceed to physically building, installing software on the device, packing using USPS and FedEx, and shipping REBIT product and software to customer.* Process orders and set for delivery on the same day. * Use Agile/Scum Software Process Methodologies

Office Assistant

• Feb 2013 - May 2013

Greeted and welcomed guests in person or on the phone; answered inquiries about the appointments/ services· Maintained physician’s calendars by scheduling patients including check in and out logs while verifying insurances/ corrected and updated health insurances in patient’s EMR.· Developed and utilized effective filing/retrieval systems. Maintained office supplies by placing orders and evaluate products· Managed front desk reception area by cleaning and organizing desk and lobby· Practiced HIPAA by protecting the privacy and confidentiality of patients information

Resident Assistant

• Feb 2012 - Feb 2013

Assist residents in hygienic facilities. Assist patients with mobility. Residential janitorial. Answer calls from the residents for assistance. Give treatments/count and pass pills to residents.Record when treatments and pills were given to residents.Answer emergency call lights.Make a safe environment for residents.Enhance patient quality of life.Perform activities with the residents. Assist residents in hygienic facilities. Assist patients with mobility. Residential janitorial. Answer calls from the residents for assistance. Give treatments/count and pass pills to residents.Record when treatments and pills were given to residents.Answer emergency call lights.Make a safe environment for residents.Enhance patient quality of life.Perform activities with the residents.

Account Specialist

• Jul 2008 - Nov 2008

Answered inbound sales and customer service calls relating to entertainment services and products, hardware systems/accessories, and customer service inquiries regarding tech support, billing, and general information requests. Answered inbound technical and customer service calls while building rapport, relating to entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests. Built customer loyalty, sometimes preventing them from cancelling their account.Cross sold the service and converted cancellations into sales and contractual renewals often increased the customer's satisfaction.