Partnerships Manager

• Oct 2022 - Present

Marketing Skills Development Manager

• Apr 2017 - Jan 2022

RESPONSIBILITIES• Develop market L&D strategies, plans and manage the smooth implementation and full utilisation of all L&D initiatives along with meeting the Global KPI’s for key Leadership trainings• Drive the development of facilitation and coaching skills in line managers to support the embedding of 70-20-10• Evaluate current training programs and proactively feedback to shape future programs• Drive Induction of new hires and continuous development of all employees• Manage the Training & Development annual budget and operational planning process ensuring L&D budget and resources are used in the most effective and efficient manner• Key contact for all Training & Development contract management to ensure service agreements in place with legal engagementKEY ACHIEVEMENTS Introduced and led deployment of a digital LXP in Australia by developing dedicated SEA learning page, curated learning pathways & advertising in line with SEA key capability buildo Global recognition for achieving 1st place for SEA across the Group in 99% of mgmt users registered, 96% of mgmt using platform & 3rd place for number of content shareso 8-point increase in L&D providing opportunities to all staff across SEA as measured by 2021 employee survey• Improved employee experience by rejuvenating BAT Australia Induction Day for new joiners including an interactive environment, meet & greet Leaders, TEDx style name badges & professional individual photos, refreshing 10 min head/shoulder massage at lunchtime• Managed Training & Development yearly budget of $800k & successfully lead team through 45% budget reduction liaising with key stakeholders & implementing strategies • Facilitated & managed deployment of Global Leadership programmes, introduced business facilitation, achieved 100% completion on Global KPIs• Designed & defined dashboard to track digital learning metrics, enabling me to tailor learning content, with visibility to Learning Influencers Show less

WER TaO/Stabilisation & Transformation HR Business Partner

• Jul 2013 - Mar 2017

RESPONSIBILITIES:• Ensure re-entry & exit plans identified & agreed for all BAT TaO staff across Western Europe Region (WER). Engage end market HR teams, obtain updates from local Talent Review Meetings (TRMs) & work closely with Reg. Talent ensuring employee information cascaded accordingly. Ensure continuous tracking of status & ensure employees receive appropriate communication regarding their next steps• Delivery of virtual TRM cycle with leadership team, providing supporting processes: Perform, Develop, Leadership Potential calibration • Coach line managers to deliver operational agenda: performance review, development & career plans• Ensure TaO staff working on User Acceptance Testing recognised in timely manner for key achievements. Liaise with reg. reward to ensure governance & approval for redundancy & retention bonus• Ensure Master Resource List updated accurately & reported monthly to regional Finance KEY ACHIEVEMENTS• Coordinated the redeployment of 190 TaO/Stabilisation & Transformation staff across WER, engaging with 25 end markets in 2015 with only 7 redundancies in place. • High visibility result acknowledged by WE Leadership team in the management of individuals career plans and additional reporting and analysis of data of redeployment of staff• Developed Roll off Guides to support end markets with staff re-entry after the project role, with key objective to avoid redundancies. Worked with regional reward & Legal on retention bonus of key staff ensuring correct procedure of UK redundancies• Developed and cascaded reward scheme for the deployment group working on UAT – aligned proposal with WE and Global Reward• Facilitated virtual Talent Reviews with leadership team discussing regional TaO/Stabilisation staff, minutes cascaded to HR teams & line managers in preparation for re-entry after the project• Managed the Regional & Local TaO/Stabilisation Headcount reporting & Master Resource for budgeting purposes ensuring 100% accuracy. Show less

Global Travel Retail HR Business Partner

• Jan 2008 - Jun 2013

RESPONSIBILITIES:• Recruitment & leading external agencies in providing briefs, ensuring understanding of role profile, interviewing and conducting BAT assessment exercises• Facilitate Talent Review Functional & Leadership team meetings. Ensure pre-engagement with HoFs on input, presentation & succession planning • Active as One HR team across both Swiss entities, work closely with Lausanne HR team on initiatives & ideas to highlight talent sharing, benefits for national moves• Manage Training & Development budget & preparation of Company Plan & quarterly reviews of personnel costs• Manage 2 direct reports (HR Exec & HR Intern)• Run performance & development staff workshops• Monitor annual salary review cycle with key stakeholders ensuring increments within budget• Analysis of ‘Your Voice’ employee survey results, cascade to organisation & run department action planning workshopsKEY ACHIEVEMENTS: • Managed the HR workstream of Global Travel Retail (GTR) One Marketing re-structure across 3 regions.• Successfully project managed the GTR conference bringing all 3 regions together to roll out new One Marketing re-structure & vision. Managed the CHF 100k budget, with 10% saving.• Devised Service Level Agreement (SLA) Rules for staff from end markets working for GTR across regions. Rules aligned with regional Head of Talent, with clear steps on responsibility steps how to manage employees ‘on assignment’ to GTR • Managed A-Z internal/external people movements including but not limited to international assignees, local to local transfers, promotions & lateral moves with staff announcements aligned• Led the introduction of the Global Learning Zone including taking responsibility for Mktg Skills Development. Devised coaching and cross-functional working groups to enhance learning experience• Member of Staff Committee where I led initiatives such as Be BIKE Active, Get to know your colleagues Easter Egg hunt, with overall increase in employee motivation. Show less

Global Travel Retail HR Executive

• Jan 2007 - Jan 2008

• Recruitment & assessment of high potential non-management staff• Organisation of Joiner, Mover, Leaver preparation: employment contracts, compensation & benefits schedule and salary calculations• Supporting the entry and exit of International Assignments (Expats) and ensuring full compliance with Global and Local policies.• Conduct development and training needs analysis and ensure nominations for BAT International Trainings applications submitted• Minute taking during Functional and Leadership team Talent Review meetings• Monitoring Training & Development budgets• Training staff on BAT performance new appraisal system and TalenT System Expert Show less

Senior Executive Administrator: HR & Trade Directors

• Jul 2005 - Jan 2007

• General secretarial duties, including screen & action e-mails in absence of Account Group Director• Preparation of monthly Headcount report for management• Administration of BAT performance appraisal system • Responsible for holding initial HR Inductions with new employees• Arrangement of Cigarette Factory visits for new staff• Organisation of Company Dinner Dance for 120 people in 2005 & 2006 with minimum assistance, and selection of Christmas Cards • Organisation of Team meetings, Events (HR & Account Group) & Company Induction Programme• Assisting Organisational Development Manager in organisation of Training courses• Assistant to Legal Consultant: Tracking & monitoring of all contracts• Implementation of Visa to AMEX Company credit card switch Show less

Senior Executive Administrator: Finance Director & team

• Apr 2002 - Jul 2005

• General secretarial duties, including screen & action e-mails in absence of Finance Director• Organisation of Security Workshops, Audit Committee for Group Board members, Induction programmes for Finance staff & Team events• Business Continuity Assistant• Records Management coordinator• Assisted in preparation of Company Plan & Quarterly Business Review documentation• Responsible for Transfer Price process: Liaison with Factories & Supply Chain, input into SAP

Senior Executive Administrator: Trade Director & team

• Jul 2000 - Apr 2002

• General secretarial duties for a team of 13 people: diary management, manage and coordinate extensive travel itineraries, plan & organise visits of key customers and travel expenses• Independent organisation of Account Group conference in Dubai for 40 people• Devised own Procedures Manual