Service Designer / Business Analyst

• Sep 2020 - Present

Director and Senior Business Analyst

• May 2020 - Present

Provision of Senior Business Analysis Consultancy services to clients in London. See our website for detailed information www.abapbusinessanalysis.comServices include:• Business Process Mapping (BPMN and UML)• Service Design (Design thinking, Value stream mapping, Capability Models, Customer Journey Maps, Value Proposition, Value Promise, Service Blueprints, Scenarios and Storyboards, Service Slices)• Requirements Elicitation and Analysis (Agile Methods, User Stories, Personas, Wireframes, BDD, RUP and Use Cases, Traditional, Waterfall, SDLC, BRD, FRD, BDD, Concept Definition).• Requirements prioritisation, backlog management, Requirements Traceability Matrices (RTM), Benefit Tracking.• Stakeholder Management• Solution Evaluation

Contract Business Analyst

• Nov 2019 - Jun 2020

Employed to produce Customer Journey and User Journey mapping for the digital transformation programme and to support the transition to Agile ways of working through team collaboration and the configuration and use of Microsoft Azure DevOps. Contract extended to provide requirements analysis (User Stories), process mapping (BPMN) and business readiness support for the digital services website re-platforming project (Microsoft Azure Cloud). Additional contract extension to produce AS-IS and TO-BE business process models (BPMN) for the rent accounting system replacement project.This position ended as the client decided to make the role permanent and requested for me to continue to provide services on a consultancy basis.

Contract Enterprise Business Analyst

• Jan 2019 - Jun 2019

Working as an Enterprise Business Analyst for a large healthcare insurer within the Sales & Marketing, Legal, Compliance and Membership Operations divisions. SHP Directive: Responsible for drafting the Business Requirements Document to include requirements from 100+ stakeholders. The project required a new healthcare provider network to facilitate State treasury changes to the payment model for Healthcare Services for SHP members. Delivered on time to a high quality standard (externally assessed). Blue Designation Capabilities: Strategic Project to encourage Customers to choose recognised good quality and better value healthcare providers. Analysed product context and refined product background, vision and desired outcomes. Defined approach to requirements effort, identification and classification of business and delivery partner stakeholders (+100), facilitation of requirements elicitation sessions. Responsible for production of the BRD, FRD, RTM and requirements management in the requirements repository. Combined waterfall / continuous delivery / agile environment. Engaged team, compressed timescales, parallel project phases, High quality FRD (externally evaluated), on-time, positively received by senior stakeholders.Left due to relocation back to London, UK.

Business Analysis Manager

• Nov 2017 - Jul 2018

Business Analysis Manager - Business Analysis Management for regulatory portfolio of change initiatives for UK Energy and Finance sectors. Responsible for developing the maturity of the BA Practice within Centrica.Worked with senior stakeholders to refine the vision and potential business value of proposed initiatives, elicited the business needs and aligned them to the strategic goals of the organisation. Produced structured specifications to communicate and agree the business needs, worked with technical teams to ensure the solutions deliver the expected business value and with the business teams to ensure the solutions were adopted within the operational environment.As a BA Manager supported the development of the BA Practice within UK Change. Defined the BA approach and allocated BA resource for all projects within the Regulatory Portfolio worth £80m. Leadership Line Management of Business Analysts within my portfolio. Provided BA resource management across the change portfolio. Developed personal development plans and worked with individuals to support them with their objectives and assignments.Projects: Ofgem: SMART Metering – SMART Refusals, Area Based Assumptive Appointments, Price Caps, WHD, FCA/PRA : SMCR Strategic: Future Energy Markets Strategic: Connected Homes – Control and DiagnosticsLeft due to temporary relocation to North Carolina, USA.

Senior Business Analyst

• Sep 2014 - Mar 2017

Projects: Defined the Business Analysis Function, produced BSC Change Management documentation set, TLFA Service Procurement. BI Reporting Project. Supported set-up of PMO and Project Delivery Frameworks.Responsibilities: Defined the Solution Requirements for Regulatory Change. Defined Portfolio Management Assessment criteria and tool development. Support for SDLC methodology definition. Defined AS-IS process and produced a BPMN process model for suggested improvements to BSC Party Registration business process. Coordinated user testing, produced business design document, produced business readiness plan (including solution governance and organisational design), produced training plan, data and system governance, data dictionary and user manual for BI reporting system.Environment: Microsoft Azure, BPMN, UML, SharePoint, Waterfall and Agile.

Business Analyst Contract

• Dec 2005 - Jan 2010

Contract Senior Business Analyst on various projects including:-Lead Business Analyst for encompass* (*B2B Energy Management System).Lead Business Analyst for a new Contract Management MI system for the domestic market.Business Analyst on the introduction of SAP into npower. Contract Senior Business Analyst on various projects including:-Lead Business Analyst for encompass* (*B2B Energy Management System).Lead Business Analyst for a new Contract Management MI system for the domestic market.Business Analyst on the introduction of SAP into npower.

Project Manager / Systems Analyst

• Sep 1999 - Oct 2003

Systems Analyst / Project Manager on various projects including:-Project Manager for CRM element of NGT Charging and Billing Project.Test Analyst for Phase 1a of NGT Charging and Billing Project.Web Designer for Solutions for Energy Support and Maintenance WebsiteRational Tool Administrator for multi-project rational environment.Systems Analyst performing impact analyses of government change requests on core systems. Systems Analyst / Project Manager on various projects including:-Project Manager for CRM element of NGT Charging and Billing Project.Test Analyst for Phase 1a of NGT Charging and Billing Project.Web Designer for Solutions for Energy Support and Maintenance WebsiteRational Tool Administrator for multi-project rational environment.Systems Analyst performing impact analyses of government change requests on core systems.