Project & Research Assistant

• May 2023 - Present

Graduate Research Assistant

• Apr 2021 - Present

Performing various research duties for the Autobiographical Game Design for Adults Living with Opioid Addiction: A Phenomenology of Sense-Making study. Current duties include:o Conducting a systematic literature review of the opioid addiction literature in the social scienceso Assisting Principal Investigator (PI) with drafting an equipment grant applicationo Assisting PI with drafting the ethics applicationo Assisting with formulating the study and interview protocolo Developing interview guides and participant consent forms Show less

Graduate Research Assistant

• Sep 2020 - Present

Performing various research duties for the Restart Project, which examines a Housing First program for youth experiencing homelessness and concurrent mental health and substance use disorders.Current duties include:o Conducting semi-structured interviews with program leaders, service providers, and landlordso Preparing a manuscript for publication on the process evaluative of the PATHS2Home program, a Housing First program in Waterloo Regiono Assisting in the general research of other lab members Show less

Graduate Teaching Assistant

• Sep 2020 - Present

Courses: UU150 Foundations for Community Engagement and Service, PS296 Introduction to Statistics, PS282 Community Psychology (Brantford Campus), PS394 Linear Models, PS271 Personality, PS262 Introduction to Perception, & PS101 Introduction to PsychologyResponsibilities include: responding to student’s emails, holding weekly office hours and lab sessions, marking assignments and examinations, proctoring examinations, and attending weekly meetings with course instructors

Graduate Research Assistant

• Aug 2021 - Sep 2022

Conducting structured interviews with participants for the POWeR: Peer Support Outcomes at Work Research study.

Project & Research Assistant

• May 2022 - Sep 2022

Migraine Canada is a federally registered charitable organization, focused on improving the lives of Canadians with migraine & headache disorders through advocacy, awareness, support & education. Responsibilities included: performing administrative duties for the Executive Director, developing a migraine report card that examines the state of migraine treatment and care in Canada, conducting environmental scans and creating databases, and developing resources for raising awareness and education on migraine (i.e., community reports, infographics, presentations). Show less

Graduate Teaching Assistant

• Feb 2022 - Jun 2022

Providing TA support for the Program Evaluation Certificate course offered by the Centre of Community Research, Learning and Action (CCRLA) at Wilfrid Laurier University. Providing TA support for the Program Evaluation Certificate course offered by the Centre of Community Research, Learning and Action (CCRLA) at Wilfrid Laurier University.

Summer Research Intern

• May 2021 - Nov 2021

The Canadian Spondylitis Association (CSA) is a federally registered charitable organization. It is the first and only patient-led organization developed for and solely focused on supporting Canadians living with Spondyloarthritis. Responsibilities included: performing administrative duties for the Executive Director, conductingenvironmental scans and creating databases, facilitating and coordinating input from the Spondyloarthritis community (i.e., surveys, interviews, roundtables), and developing resources for raising awareness and education on Spondyloarthritis (i.e., community reports, infographics, conference abstracts, presentations) Show less

Practicum Student

• Jan 2021 - Jul 2021

The primary outcome of this practicum placement was the development of a program framework for managing volunteers. The CSA was operating without a formal program for the recruitment, training, and retention of volunteers interested in supporting the organization and those living with Spondyloarthritis. Over the course of this practicum, I worked with the CSA to develop a program that lays the foundation for volunteer and support programs that empower and activate participants to self-invest and support their community, improving outcomes for themselves and others, and growing the CSA. Show less

Customer Service Representative

• May 2020 - Jun 2021

• Assisting customers with the shipment and delivery of local and international packages • Performing administrative duties necessary for efficient operations, such as locating lost or stolen packages, researching packages with incorrect recipient information, and returning undelivered packages to shippers • Assisting customers with the shipment and delivery of local and international packages • Performing administrative duties necessary for efficient operations, such as locating lost or stolen packages, researching packages with incorrect recipient information, and returning undelivered packages to shippers

Dining Room Server

• Aug 2019 - Aug 2020

• Providing exceptional service in a business-casual dining environment • Responsibilities include: learning extensive menu knowledge, familiarizing guests with menu and daily features, accurately recording food and drink orders, running multi-course meals, and ensuring an enjoyable dining experience • Providing exceptional service in a business-casual dining environment • Responsibilities include: learning extensive menu knowledge, familiarizing guests with menu and daily features, accurately recording food and drink orders, running multi-course meals, and ensuring an enjoyable dining experience

Client Services Representative

• May 2019 - Aug 2019

• Listened and effectively responded to client’s needs in a professional matter • Assisted clients with filling out applications for insurance coverage using pre-determined medical eligibility requirements and acquired medical knowledge • Provided clients with accurate information regarding policy benefits, exclusions, limitations, and conditions • Updated client applications and files using client information, internal policies, and the Medipac Enrolment System • Listened and effectively responded to client’s needs in a professional matter • Assisted clients with filling out applications for insurance coverage using pre-determined medical eligibility requirements and acquired medical knowledge • Provided clients with accurate information regarding policy benefits, exclusions, limitations, and conditions • Updated client applications and files using client information, internal policies, and the Medipac Enrolment System

Manager & Keyholder

• Oct 2017 - Apr 2019

• Managed and oversaw restaurant and kitchen operations • Performed restaurant closing duties, including balancing server cash-outs and locking up • Responded to guest questions and complaints • Ensured every guest has an enjoyable dining experience by providing quality customer service • Maintained efficient service in a fast-paced restaurant environment • Managed and oversaw restaurant and kitchen operations • Performed restaurant closing duties, including balancing server cash-outs and locking up • Responded to guest questions and complaints • Ensured every guest has an enjoyable dining experience by providing quality customer service • Maintained efficient service in a fast-paced restaurant environment