Licensed Realtor

• Oct 2019 - Present

Receptionist

• Sep 2014 - Present

Administrative Assistant

• Oct 2013 - Sep 2014

Data entry, A/P entry, QuickBooks. personal assistant. Data entry, A/P entry, QuickBooks. personal assistant.

Director of Sales & Marketing

• Jul 2009 - Mar 2010

Solicit potential companies to enroll employees in apprenticeship sheet metal training programs. Develop new memberships and marketing materials. Assist members in navigation and understanding of Prevailing Wage/Public Works. Maintain data ACTA base through monthly newsletter and email blasts. Solicit potential companies to enroll employees in apprenticeship sheet metal training programs. Develop new memberships and marketing materials. Assist members in navigation and understanding of Prevailing Wage/Public Works. Maintain data ACTA base through monthly newsletter and email blasts.

Customer Care Manager

• Feb 2004 - Mar 2009

ACTA Air Conditioning Trade Association Establish, measure and monitor sales Implement telephone sales strategyService existing accounts Cold call prospective accounts Enroll students in training programAssisted members in Public Works projectsMaintain member data baseCreate monthly newsletter; Warranty Repair “Voice of the Company” with homeowner Supervise and train new employees in warranty policy and procedures Complete special assignments and address escalated issues as needed.Identify construction defects. Schedule and coordinate repairs through payment resolutionMonitor progress of construction repair processMaintain company data base/document disputes Accomplishment: Customer Care Manager of the Year 2006, 2007, 2008 and 2009 Show less

Customer Care Manager

• Feb 2002 - Mar 2009

Customer Care Manager in charge of new homeowner warranty.

Operations Manager

• May 1998 - Jun 2001

Kahl Property Inspection Service Directly responsible for daily operations Scheduled inspections/process reports Maintain/monitor staff schedule and performance Enter/edit property inspection reports Manage disciplinary issues and insure cohesive work atmosphere Attend Sales/Marketing meetings CVAR Kahl Property Inspection Service Directly responsible for daily operations Scheduled inspections/process reports Maintain/monitor staff schedule and performance Enter/edit property inspection reports Manage disciplinary issues and insure cohesive work atmosphere Attend Sales/Marketing meetings CVAR

Project Coordinator

• Jun 1991 - May 1998

Coordinate all aspects of sign installations: itinerary, equipment, manpower, and inspections Customer service/telephone sales Schedule service calls/crane lifting operations Monitor manufacturing schedule of signs in shop Read/interpret maps, blueprints and site plans Order materials for sign manufacture/office Prepare status report for weekly meeting Manage, track and update production forecast City/County permit procurement Coordinate all aspects of sign installations: itinerary, equipment, manpower, and inspections Customer service/telephone sales Schedule service calls/crane lifting operations Monitor manufacturing schedule of signs in shop Read/interpret maps, blueprints and site plans Order materials for sign manufacture/office Prepare status report for weekly meeting Manage, track and update production forecast City/County permit procurement