Experience

WellTrust Medical

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Clinical Operations Manager

  • Apr 2022 - Present

  Detail-oriented, adaptable professional with a strong background in managing cross-functional teams, driving process improvement initiatives, and increasing customer satisfaction. Proven track record of delivering results in fast-paced environments with pockets of ambiguity. Experienced in high-growth/start-up healthcare operations, remote team management, and telemedicine platform administration. Skilled in developing and implementing innovative strategies to increase efficiencies, eliminate operational gaps, and optimize services.- Strategized with leadership teams to stay ahead of changing customer needs, legal requirements, and labor planning concerns.- Developed and implemented strategies for process improvement, quality assurance, and regulatorycompliance- Utilized customer and staff feedback to improve operational strategies and eliminate obstacles.- Created innovative approaches and led cross-functional teams to solve complex businessproblems within tight timelines.- Responsible for hiring, coaching, and performance management processes. Show less

• Patient Relationship Manager

  • Apr 2020 - May 2022

  - Implemented new hire training to further develop skills and initiate discussions on task prioritization.- Collaborated with multi-disciplinary staff to improve overall patient care and response times.- Streamlined patient communication with physicians about concerns, condition updates, or refill requests to facilitate treatment.- Utilized data to analyze performance and identify areas for improvement.- Coordinated provider schedules and workflow to service patients in 47 states, ensuring timely access to medical consultations and continued care.- Developed and implemented change management strategies to ensure the successful transition of newprocesses and procedures.- Monitored patient satisfaction and established quality assurance initiatives to ensure positivepatient outcomes.- Monitored social media accounts and review platforms for feedback to provide an exceptional experience and efficiently resolve patient concerns. Show less



Iron Thunder

• United States
• Food and Beverage Services
• 1 - 100 Employee

• General Manager Operations

  • Dec 2012 - Mar 2021

  - Established standards for personnel performance and customer service. - Kept balanced cash receipts and tracked sales and expenses to ensure the company operated within the desired business trajectory. - Generated reports on operational expenses, budget variances, and sales trends. - Supervised 20+ service employees, including hiring, training, scheduling, setting work priorities, and evaluating performance to ensure effective operations. - Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue. - Optimized profits by controlling food, beverage, and labor costs daily. - Successfully planned and coordinated multiple events of varying sizes, from small meetings to large-scale conferences. Show less



Elliott Law Firm, PC

• Law Practice
• 1 - 100 Employee

• Paralegal Consultant

  • Oct 2017 - Aug 2018

  - Cross-trained to manage estate preparation, individual and corporate bankruptcy, and private and commercial real estate closings. - Developed procedures for tracking cases through various stages to ensure the timely completion of work assignments. - Identified and analyzed legal documents, discoveries, and contracts. - Organized exhibits for trial by preparing materials and supporting documentation. - Accessed WestLaw and LexisNexis to examine secondary sources, statutory and case law, and federal and state regulations. - Maintained legal calendar and directed office operations. Show less



Big Elm Rehabilitation & Living Centers

• United States
• Hospitals and Health Care

• Director of Transitional Services

  • Sep 2010 - Dec 2012

  • Analyzed medical records, client interviews, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services. • Utilized consultation data and social work experience to plan and coordinate patient care and rehabilitation. • Monitored, evaluated, and recorded client progress according to measurable goals described in treatment and care plan. • Executed updated marketing plans to increase branding exposure, drive short-term rehabilitation admissions, and maintain long-term care occupancy goals. • Organized and participated in health fairs to raise awareness of the organization's mission and services. • Collaborated with medical and program directors to establish and execute policies and procedures for 150-bed rehabilitation, assisted living, and long-term care facilities. Show less



Cooperative Christian Ministry

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Human Service Externship

  • Aug 2011 - Jan 2012

  • Developed a resource guide that detailed available public services, free clinics, prescription assistance, and supplemental educational opportunities for Cabarrus County residents. • Completed quick screen interviews of potential guests, and ran criminal background checks on applicants. • Prepared weekly and monthly reports outlining clients' compliance with case plans. • Collaborated with social workers to support patients. • Supported execution of social service programs for displaced families. • Assisted individuals with navigating health care systems, appointments, and classes. Show less