Experience

HawkLaw

• United States
• Legal Services
• 1 - 100 Employee

• Medical Records Specialist

  • Feb 2020 - Present

  Order medical records and itemized billing statements for 60+ cases a dayConduct follow ups on medical records and itemized billing statements for 60+cases a dayDesignate incoming medical records to their respective case filesComplete Shepards Virtual Customer Service training annuallyAnswer incoming phone calls and address medical record inquiriesWorking completely remote since March 2020

• Correspondence Specialist

  • Nov 2019 - Feb 2020

  Promptly greeted customers and facilitated their needsCompleted all outgoing mail for the Greenville, SC office and delivered it to thepost office dailyProcessed all incoming mail received by the Greenville, SC office and uploaded tothe appropriate case filesCreated release documents and finalized the settlements to clientsManaged office facilities for incoming client meetings



Carters Inc.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Feb 2019 - Oct 2020

  First point of contact for clientele, aided in product education and location, which boosted client retention and overall customer satisfaction Designed floor presentation for maximum seasonal exposure Monitored and maintained adequate product inventory levels based on seasonal demand projections Responsible for maintaining cash drawer accuracy and daily deposits. Engaged in clientele interactions to boost transfer of clients to store credit card holders First point of contact for clientele, aided in product education and location, which boosted client retention and overall customer satisfaction Designed floor presentation for maximum seasonal exposure Monitored and maintained adequate product inventory levels based on seasonal demand projections Responsible for maintaining cash drawer accuracy and daily deposits. Engaged in clientele interactions to boost transfer of clients to store credit card holders



Patriot Hospice

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Community Liaison Assitant

  • May 2019 - Nov 2019

  Oversaw all social media platforms and content marketing to grow online presence Increased traffic and transferable customers by 30% Conducted statistical analysis of referral sources and Customer Care Liaison progress to determine progress of the department as a whole Maintained all marketing supply inventory and coordinated special events in the state of South Carolina Oversaw all social media platforms and content marketing to grow online presence Increased traffic and transferable customers by 30% Conducted statistical analysis of referral sources and Customer Care Liaison progress to determine progress of the department as a whole Maintained all marketing supply inventory and coordinated special events in the state of South Carolina



Texas Roadhouse

• United States
• Restaurants
• 700 & Above Employee

• Waitress

  • May 2017 - Feb 2019

  Delivered exceptional, friendly, and prompt service Excelled in a fast-paced environment and quickly adapted to the flexibility and demand of the restaurant industry Gained experience in multitasking, verbal communication, customer satisfaction, and consumer conflict Engaged in salesmanship courses and excelled in a competitive sales environment Delivered exceptional, friendly, and prompt service Excelled in a fast-paced environment and quickly adapted to the flexibility and demand of the restaurant industry Gained experience in multitasking, verbal communication, customer satisfaction, and consumer conflict Engaged in salesmanship courses and excelled in a competitive sales environment



Chick-fil-A Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Hospitality Specialist

  • Jun 2014 - Apr 2016

  Acted as the first point of contact for clientele and aided in product education and location, which boosted client retention Communicated clearly by training 15-20 new employees in client interactions Mastered and excelled in all positions involving client interactions Acted as the first point of contact for clientele and aided in product education and location, which boosted client retention Communicated clearly by training 15-20 new employees in client interactions Mastered and excelled in all positions involving client interactions