Client Solutions Director

• Jul 2021 - Present

Promoted to Davies Learning Solutions Board in July 2021, my role is to creatively drive the DLS strategic development of apprenticeship standards. Together with my curriculum team, we push the boundaries to give our employers maximum efficacy in their talent and career pathways utilising apprenticeship standards.

Head of Client Solutions & Account Management

• Jan 2020 - Jul 2021

Head of Client Solutions

• Jul 2018 - Jul 2021

Head of Client Solutions & Account Management

• Jan 2020 - Jan 2020

Due to continued growth my role has expanded to cover Account Management. I oversee our Client Relationship Managers at Davies Learning Solutions, continue to drive our Client Relationship Strategy and be look to continuously improve our range of services for our clients and partners.

Head of Client Solutions

• Jul 2018 - Jan 2020

Part of the Senior Management Team helping lead the way in delivering high quality Apprenticeships in the Financial Services Industry. I'll be leveraging my L&D expertise to drive forward FWD's approach to apprenticeships and wider Financial Services Training and Development.

Operations Leader Training & Development

• Jan 2015 - Jun 2018

I worked within the operations division of Allianz UK. The role involved a great deal of stakeholder management and relationship building with all levels and areas within the personal lines business. I worked collaboratively to inform the Management Board on Graduate/Intern and Apprenticeship programme performance, alongside our other learning and development activities in the division. I acted as subject matter expert for Learning and Development and influenced our strategy for elearning to facilitate learning and development within the operational contact centres. I also advised our SME’s on instructional design, current trends in L&D, process improvements from a business perspective.

Director

• Jan 2014 - Dec 2014

Director – Business Development is responsible for the sourcing, implementing, managing, and overseeing the facilitation of new business opportunities including competitive tendering. I was also responsible for the management and maintenance of all Social Media platforms. Project management of eLearning development, self-service online training catalogue as well as developing new training materials. F2F and Webinar Training delivery. Client Manager for a number of clients. Staff responsibilities, line management of the ILM Centre Manager/Social Care Associate. Financial responsibilities included final decision making on marketing, Social Media and online advertising spend. Involvement and project management of specific projects arising from market trends in Learning and Development Sector.

Associate

• Apr 2013 - Jan 2014

As an Associate the focus of my role was on the delivery of training to clients, creation of Distance/eLearning modules and project management of the development of our online learning catalogue with ecommerce capability. Review and testing of eLearning Authoring tools, including Articulate Storyline, UDUTU, GomoLearning and Zembl. I developed elearning programmes, provided face to face training, facilitated WebEx hosted sessions and managed the Social Media elements of the business.

Compensation Analyst

• Jun 2012 - Feb 2013

Compensation Analyst recruited specifically for driving forward the compensation needs of the highly prestigious Research Community at BIDMC, a teaching hospital of Harvard Medical School. Application and implementation of State and Federal compensation practices. Negotiation and diplomacy skills are required to oversee the job creation and evaluation. Project accountability for migrating all job descriptions into PeopleSoft job description system and updating where necessary. Market analysis and survey participation. Writing of process and protocol documents to comply with OFCCP audit requirements. Creation and compilation of the Research Compensation training manual. Working at the highest level within the Research area of the Medical Centre alongside Professional Investigators, Scientists, Clinicians, Research Administrative Directors, HR Business Partners and other compensation colleagues, to undertake all compensation, talent retention and attraction activities.

Senior Job Analyst

• Oct 2005 - Sep 2010

Part of a specialised project team within Strategic Human Resources tasked with the development, application and implementation of a new pay and grading structure, for 5500 employees. Negotiation and diplomacy skills were required to oversee the highly contentious project for the 6 Service Units under my control. Project accountability for the structure and application of the Pay Review tools. Job description questionnaire design and analysis using locally agreed conventions using the Greater London Provincial Council Job Evaluation Scheme (GLPC). Worked at the highest level within the organisation alongside Service Unit Directors, HR Business Partners and trade union representatives in a highly sensitive environment.

E-learning Consultant

• Sep 2004 - Oct 2005

Technical consultation to the Directors on ebased learning developments and on-line training enhancements. Delivery of training materials, both in a face-to-face and virtual environment.Development and enhancement of training materials for a variety of high profile clients. Organization and coordination of Management Learning Development Centres for prospective managers looking to progress within their organisation. Technical consultation to the Directors on ebased learning developments and on-line training enhancements. Delivery of training materials, both in a face-to-face and virtual environment.Development and enhancement of training materials for a variety of high profile clients. Organization and coordination of Management Learning Development Centres for prospective managers looking to progress within their organisation.

Senior Nostro Investigator

• Jun 1998 - Sep 2002

Senior Nostro Investigator - worked on resolving Nostro Outstandings on the JPM multi currency accounts. I was also responsible for training junior members of staff both in the UK and remotely in the Tampa FL Office.Detailed knowledge of Pega VIew Ace, JPMorgan Treasury accounting system, SmartStream Reconcillation, SWIFT payment processing, Cheque Processing, Currency cut off processes. Senior Nostro Investigator - worked on resolving Nostro Outstandings on the JPM multi currency accounts. I was also responsible for training junior members of staff both in the UK and remotely in the Tampa FL Office.Detailed knowledge of Pega VIew Ace, JPMorgan Treasury accounting system, SmartStream Reconcillation, SWIFT payment processing, Cheque Processing, Currency cut off processes.

Customer Service Specialist

• Apr 1996 - Sep 1998

Customer Service specialist working in the Operations Team at LBID HO in Bournemouth. Primarily focused on post sales Customer Service for home & contents insurance. Customer Service specialist working in the Operations Team at LBID HO in Bournemouth. Primarily focused on post sales Customer Service for home & contents insurance.