Experience

RAINS LUCIA STERN ST. PHALLE & SILVER, PC

• United States
• Legal Services
• 1 - 100 Employee

• Case Coordinator

  • Feb 2020 - Present

• File Clerk

  • Oct 2018 - Present



Monoprice

• United States
• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Marketplace Representative

  • Oct 2013 - Present

  • Assisting customers with order questions, returns, account issues.• Handling high volume of customer chats daily.• Management of multiple customers chats at one time.• Maintaining a calm demeanor during stressful situations• Responsibly handling and following up with customer cases• Professional assisting customers, with correct information, proper grammar, and a positive attitude• Assisting with processing Amazon purchase orders tracking information, and updating tracking information for purchase orders.



Best Buy

• Retail
• 700 & Above Employee

• Customer Service/Geek Squad

  • Jun 2009 - Oct 2013

  • Assisting customers through simple troubleshooting• Fulfilling customer protection plans • Processing customer transactions and returns, as well as customer credit card applications. • Handling the store telephone, often taking multiple calls at a time. Placing online orders and setting product aside for customer pick up.• Quickly and effectively solve customer challenges.• Maintain quality customer service through stressful situations.



Michaels Stores, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Sales Floor Associate

  • Oct 2008 - Jun 2009

  • Assisting customers with project questions and product location.• Answer store telephone and placing items on hold for customers. • Working multiple departments at one time.• Organizing and restocking displays