Victoria Maison
Head of Global Operations & Support at Eatwith- Claim this Profile
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Français Native or bilingual proficiency
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Espagnol Native or bilingual proficiency
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Anglais Full professional proficiency
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Catalan Full professional proficiency
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Chinois Elementary proficiency
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Italien Limited working proficiency
Topline Score
Bio
Credentials
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Diploma de Español como Lengua Extranjera (DELE-C1)
Instituto Cervantes
Experience
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eatwith
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Travel Arrangements
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1 - 100 Employee
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Head of Global Operations & Support
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Jun 2022 - Present
• Defining Customer Service and Operations Strategy and OKRs design and monitoring of KPIs • Office and HR manager for the Barcelona hub• Implementing Business Continuity Plan, Knowledge Management, Voice of the Customer• Managing Cross-Department strategic projects and providing a feedback loop for product continuous improvement• Defining, implementing and monitoring Operations and B2B partner's processes• Managing a team of 3 multicultural Operations Specialists
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Operations & Customer Success Specialist
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May 2017 - Jun 2022
- Provide friendly and efficient support by phone and email to the Eatwith community in French, Spanish and in English. - Be the first point of contact to handle and resolve guest and host questions and complaints- Organize and coordinate culinary events with hosts around the world (for B2B and B2C customers)- Identify and escalate issues appropriately to the Tech and Product team to improve our products- Monitoring partners online & offline bookings and ensuring the highest and smoothest level of service (B2B and B2C)
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Comptoir des Cotonniers
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France
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Retail Apparel and Fashion
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300 - 400 Employee
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Store Assistant
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Nov 2016 - Mar 2017
• Giving advice and guidance on product selection to customers • Assisting shoppers to find the products they are looking for • Being involved in stock control and management • Giving advice and guidance on product selection to customers • Assisting shoppers to find the products they are looking for • Being involved in stock control and management
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AgentBase UK Sales Agent Register
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United Kingdom
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Human Resources Services
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1 - 100 Employee
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Sales, Marketing and Administration Internship
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Jun 2015 - Dec 2015
- Responsibility for creating a monthly member’s digital magazine - invoicing, preparation of order confirmation paperwork - Updating of web site advertising area: uploading and removing adverts, advising clients etc. - Marketing and E-marketing: designing and executing targeted e-mail marketing campaigns to members and clients (using MailChimp). - Advise on design of adverts - Payment processing and bank reconciliations - Responsibility for creating a monthly member’s digital magazine - invoicing, preparation of order confirmation paperwork - Updating of web site advertising area: uploading and removing adverts, advising clients etc. - Marketing and E-marketing: designing and executing targeted e-mail marketing campaigns to members and clients (using MailChimp). - Advise on design of adverts - Payment processing and bank reconciliations
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Aquum Spa&Wellness
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Tarragona, Espagne
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Marketing Assistant/ Front Office Internship
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May 2013 - Aug 2013
• Worked in both Marketing and Font Office teams • Was in constant contact with foreign and local customers and handled guests concerns • Designed marketing materials (advertising, billboards, flyers) and promotional events • Created the website in French • Acquired skills in communication, organization, time management and negotiation • Worked in both Marketing and Font Office teams • Was in constant contact with foreign and local customers and handled guests concerns • Designed marketing materials (advertising, billboards, flyers) and promotional events • Created the website in French • Acquired skills in communication, organization, time management and negotiation
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Douglas
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Germany
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Retail
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700 & Above Employee
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Shop Assistant
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Nov 2009 - Dec 2009
• Worked in a very busy team sometimes under pressure • Acquired a team based culture • Prepared sales reports and documents • Acquired skills in communication and solving problems • Worked in a very busy team sometimes under pressure • Acquired a team based culture • Prepared sales reports and documents • Acquired skills in communication and solving problems
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Education
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2012 - 2016
NEOMA Business School
Bachelor of Science (BSc), International Business -
2013 - 2014
Universidad Pontificia Comillas
Bachelor of Science (BSc), International Business
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