Victoria Luu
Executive Assistant To Chief Operations Officer at Zen Living Kitchen & Bath- Claim this Profile
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Bio
Ronald Lam
Victoria exemplifies all the qualities that make an ideal colleague. She is reliable, consistent in her work, and contributes to team cohesion. She goes above and beyond with whatever task she is assigned, and ensures it's completed to the best of her abilities. Moreover, she has spearheaded numerous charity events within our workplace, including a branch-wide dodge ball tournament.
Eleni Pirgionas
Victoria Luu is a motivated, forward-thinking and dedicated team member who has an extraordinary degree of knowledge in her field. She is lovely to work with, and has an exceptional expertise in leadership and mentoring other members of staff. She has consistently demonstrated a solid work ethic; an ethic that is founded on authenticity, knowledge and generosity. Victoria is a loyal, independent, collaborative and insightful leader who is capable of adapting to all work environments. Her positive attitudes towards work, as well as her members of staff, makes her an ideal team leader and colleague. Both her enthusiasm and commitment are inspiring and undoubtedly make the work environment one that is conducive to success. All of the best to Victoria!
Ronald Lam
Victoria exemplifies all the qualities that make an ideal colleague. She is reliable, consistent in her work, and contributes to team cohesion. She goes above and beyond with whatever task she is assigned, and ensures it's completed to the best of her abilities. Moreover, she has spearheaded numerous charity events within our workplace, including a branch-wide dodge ball tournament.
Eleni Pirgionas
Victoria Luu is a motivated, forward-thinking and dedicated team member who has an extraordinary degree of knowledge in her field. She is lovely to work with, and has an exceptional expertise in leadership and mentoring other members of staff. She has consistently demonstrated a solid work ethic; an ethic that is founded on authenticity, knowledge and generosity. Victoria is a loyal, independent, collaborative and insightful leader who is capable of adapting to all work environments. Her positive attitudes towards work, as well as her members of staff, makes her an ideal team leader and colleague. Both her enthusiasm and commitment are inspiring and undoubtedly make the work environment one that is conducive to success. All of the best to Victoria!
Ronald Lam
Victoria exemplifies all the qualities that make an ideal colleague. She is reliable, consistent in her work, and contributes to team cohesion. She goes above and beyond with whatever task she is assigned, and ensures it's completed to the best of her abilities. Moreover, she has spearheaded numerous charity events within our workplace, including a branch-wide dodge ball tournament.
Eleni Pirgionas
Victoria Luu is a motivated, forward-thinking and dedicated team member who has an extraordinary degree of knowledge in her field. She is lovely to work with, and has an exceptional expertise in leadership and mentoring other members of staff. She has consistently demonstrated a solid work ethic; an ethic that is founded on authenticity, knowledge and generosity. Victoria is a loyal, independent, collaborative and insightful leader who is capable of adapting to all work environments. Her positive attitudes towards work, as well as her members of staff, makes her an ideal team leader and colleague. Both her enthusiasm and commitment are inspiring and undoubtedly make the work environment one that is conducive to success. All of the best to Victoria!
Ronald Lam
Victoria exemplifies all the qualities that make an ideal colleague. She is reliable, consistent in her work, and contributes to team cohesion. She goes above and beyond with whatever task she is assigned, and ensures it's completed to the best of her abilities. Moreover, she has spearheaded numerous charity events within our workplace, including a branch-wide dodge ball tournament.
Eleni Pirgionas
Victoria Luu is a motivated, forward-thinking and dedicated team member who has an extraordinary degree of knowledge in her field. She is lovely to work with, and has an exceptional expertise in leadership and mentoring other members of staff. She has consistently demonstrated a solid work ethic; an ethic that is founded on authenticity, knowledge and generosity. Victoria is a loyal, independent, collaborative and insightful leader who is capable of adapting to all work environments. Her positive attitudes towards work, as well as her members of staff, makes her an ideal team leader and colleague. Both her enthusiasm and commitment are inspiring and undoubtedly make the work environment one that is conducive to success. All of the best to Victoria!
Credentials
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Standard First Aid, CPR and AED
St Joes HospitalJun, 2019- Nov, 2024 -
Smart Serve
-Apr, 2015- Nov, 2024
Experience
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Zen Living Kitchen & Bath
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Canada
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Design Services
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1 - 100 Employee
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Executive Assistant To Chief Operations Officer
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Nov 2022 - Present
• Create and implement streamlined procedures to increase efficacy of team, while maintaining quality client experiences. • Provided management support for employees through effective communication and follow through. Also provided touch points, and coaching strategies for employee's. • Assisted with implementation of new software, policies, and training programs. • Planned and oversaw all administrative support and office services for the company. Including and not limited to: coordinating and communicating office activities, shipping and receiving orders, creation of PO's and general troubleshooting. • Responsible for recruitment, selection, and retention of strategies for the company. • Reviewed and revised company policies and procedures.
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TD
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Canada
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Banking
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700 & Above Employee
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Digital Communications Officer
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Apr 2020 - Nov 2022
• Ensure consistent delivery of legendary experiences through every social interaction. • Model legendary attributes and behaviours to maintain, and strengthen customer relationships. • Identify opportunities for customer's, and providing quality advice.
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Customer Experience Coordinator
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Mar 2019 - Mar 2020
As the Customer Experience Coordinator (CEC), I am our customer's first point of contact. The objective of my role is to ensure that every customer that enters our retail location has a legendary experience. I also play a pivotal role in maintaining cohesion within the branch between all employees. My focus is to act like an owner, innovate with purpose and execute with an impact consistently. • Identify customers' needs and recommend baking solutions from established options to ensure a positive customer experience.• Help build a positive and equitable work environment by promoting team efficiency as well as participating in personal performance development and operational improvement opportunities.• Meet assigned goals and complete business processes and procedures in a timely and accurate manner to achieve business objectives.• Process transactions in compliance with standardized customer service operating procedures, industry regulations and TD's Code of Conduct and Ethics to contribute in the achievement of operational excellence.• Health & Safety Representative.• Managed branch's twitter feed (social media presence).
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Customer Service Representative
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Jun 2018 - Mar 2019
• Ensure consistent delivery of legendary experiences through every transaction. • Follow compliance through daily procedures. • Secure desk operator. • Provide personalized financial solutions for customer’s queries. • Focus on developing strong and meaningful relationships with customers. • Maintain an understanding of the market and economic trends that can contribute to legendary customer experiences. • Acted like an owner, innovated with purpose and executed with an impact.
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Business Owner
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Sep 2020 - Sep 2022
As an entrepreneur, I wore countless different hats. Some responsibilities included, but were not limited to:• Carrying out market research to ensure that my brand filled any gaps.• Brainstormed, created, and executed content creation for marketing and brand development.• Managed all back end book keeping; ensuring all documents were compliant and accountable. • Cultivated meaningful client relationships, and established strong client acquisition strategies. • Tracked orders, inventory, and sales. • Forecasted upcoming trends, and ensured the brand was able to deliver popular aesthetics. • Managed all digital activity: maintaining digital communications, reporting on digital analytics, forecasted any algorithm changes.
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The Keg Steakhouse + Bar
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Canada
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Food and Beverage Services
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700 & Above Employee
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Assistant Manager and Server
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Apr 2015 - May 2019
Through the duration of my experience at the Keg, I have carried out a number of roles (Bartender, Server, and Assistant Manager). In addition to serving, crafting drinks and establishing meaningful relationships with guests, I ensured an exemplary level of cohesion within the workplace. Being in a leadership role warrants assurance in maintaining an exceptional standard in all aspects of the restaurant. I was known as a professional juggler; which provided me valuable transferrable skills for all future endeavours.
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GUESS?, Inc.
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Associate
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Mar 2015 - Jul 2015
• Ensure high levels of guest satisfaction through excellent sales service• Assess guests needs and provide assistance and information on product features• Maintain in-stock and presentable condition assigned areas• Remain knowledgeable on products offered and discuss available options• Team up with co-workers to ensure proper guest service• Built productive trust relationships with customers • Ensure high levels of guest satisfaction through excellent sales service• Assess guests needs and provide assistance and information on product features• Maintain in-stock and presentable condition assigned areas• Remain knowledgeable on products offered and discuss available options• Team up with co-workers to ensure proper guest service• Built productive trust relationships with customers
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lululemon
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Canada
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Retail
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700 & Above Employee
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Educator
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Nov 2014 - Jan 2015
• Effectively educated guests on the fabrics, features, fit and function of the products, culture and the community. • Product Education: communicates special features, benefits, fabric properties, usage, and best care instructions• Culture Education: ‘demonstrates’, the culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.e. yoga, fitness, health and fun)• Community Education: ensures guest is aware of in-store community bulletin board – for information and resources regarding yoga and other health, fitness and related community information
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Cineplex
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Canada
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Entertainment Providers
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700 & Above Employee
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Cast Member
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Feb 2010 - Dec 2014
• As a cast member, the primary responsibilities entailed providing a welcoming and exemplifying experience for guests. Within this role, I developed the fundamental skills required for exceptional customer service. • As a cast member, the primary responsibilities entailed providing a welcoming and exemplifying experience for guests. Within this role, I developed the fundamental skills required for exceptional customer service.
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Education
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2014 - 2018
Western University
Bachelor of Arts (B.A.), Double Major in Criminology and Sociology
Community
