Experience

SoulCollage®
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• SoulCollage® Facillator

  • Nov 2020 - Present

Rodan + Fields
• United States
• Manufacturing
• 700 & Above Employee
• Independent Consultant

  • Sep 2016 - Present


CDK Global

• United Kingdom
• 1 - 100 Employee

• Sr. Business Process Consultant (Customer Success Manager)

  • Sep 2019 - Oct 2022

  •Trusted subject matter expert in CDK Dealer Management Finance and Insurance application.•Maintained a book of business by working remotely consulting with dealership personal to define business goals, analyze user knowledge and current level of process and product utilization. •Conduct virtual training sessions, helping clients grasp a better understanding of processes and utilization of CDK’s application infrastructure design and options.•Partner with Sales to coordinate communications and process between clients and CDK ensuring client expectations and CDK retention goals are met.•Partnered with VW/Audi Financial Services to help increase utilization for eContracting solution product. •Conduct periodic internal and external status meetings.•Developed content and conducted quarterly webinars.•Identify and execute tasks to stay of ahead of client needs, focusing on client satisfaction and retention.•Prioritizing and juggling multiple projects and tasks with deadlines.

• Digital Contracting Virtual Implementation Specialist

  • Sep 2014 - Sep 2019

  ● Responsible for multiple installs for automobile dealerships, managing schedules to meet deadlines for programming, testing, implementing the final product to each client and supporting each client for 30-days post install before transitioning to our F&I Forms Support team● Assigned to national and enterprise clients to manage F&I forms for multiple-site installs as SPOC for the client’s Project Advocate in regards to forms● Appointed to train new and seasoned associates by upper management● Responsible for escalated issues, from other team members, that require a higher level of technical expertise● Provide high level team support to internal and external clients as issues arise● Analyze and report application defects presenting alternatives for users● Insure that service, quality and timeliness requirements of all installs are met or exceeded ● Work with field personnel to meet/exceed installation dates and expectations through proper communication with CDK clients and internal CDK departments



Vino van Gogh

• United States
• Entertainment Providers

• Paint Party Coordinator/Art Instructor

  • Dec 2013 - Apr 2017

  ● Coordinate event logistics, organize efficient event registration, set up, take down, and clean up ● Promote a fun environment by engaging with guests and encouraging group participation ● Develop guest’s confidence through one on one assistance while painting ● Dedicated to continuing the success of Vino Van Gogh through successful events, promoting repeat customers ● Provide a superior level of customer service to ensure guests are satisfied while having ● Coordinate event logistics, organize efficient event registration, set up, take down, and clean up ● Promote a fun environment by engaging with guests and encouraging group participation ● Develop guest’s confidence through one on one assistance while painting ● Dedicated to continuing the success of Vino Van Gogh through successful events, promoting repeat customers ● Provide a superior level of customer service to ensure guests are satisfied while having



ADP Dealer Services

• Data Mapping Specialist

  • Feb 1994 - 2014

  ● Responsible for facilitating the coding, testing, and delivery of required financial documents specific to automobile purchase/lease transactions● Worked directly with on-site ADP Training personnel during initial Installation period through transition to F&I Support by troubleshooting and resolving forms issues● Maintained/Updated Digital Forms Database to meet needs of new and existing state and manufacturer regulatory guidelines● Enhanced Client relationships through continuous customer contact, follow-up and assistance with forms related concerns● Supported team environment by assisting with various internal work flow databases and QA documents to ensure teams expected Client service goals are met

• Install Coordinator

  • 1992 - 1994

  ●Primary focus is to support the activities of the Implementation organization, new installations as well as small add-ons.●Work with customers and multiple ADP business units on scheduling resources and equipment to complete computer installations.●Prepare dealership sites for installations and migrations. ●Process, release and coordinate contracts. ●Act as the Information Point of Contact for all installation activity for the execution of successful implementation of ADP equipment and dealer management systems.

• Client Relations Representative

  • May 1988 - Mar 1992

  ●Direct communication with automobile dealership clients, interface with dealership personnel to answering support questions, resolving problem situations, providing primary direction for accounting, payroll and finance office applications.●Responsible for ensuring timely responses to clients, problem recognition, research issues and resolutions of issues.●Utilize in-house computer tools to enter and retrieve information thus resolving end-user problems



Travel Agents International

• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Sep 1993 - Feb 1995

  ● Arrange travel for business and vacation customers ● Council with clients to determine needs and preferences, such as schedules and costs ● Find the best travel fares and schedule information to accommodate clients’ needs ● Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions ● Arrange travel for business and vacation customers ● Council with clients to determine needs and preferences, such as schedules and costs ● Find the best travel fares and schedule information to accommodate clients’ needs ● Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions