Experience

Care Park

• Australia
• Real Estate
• 1 - 100 Employee

• Human Resources Director

  • Nov 2022 - Present

• People and Culture Manager

  • Dec 2021 - Oct 2022



Central Adelaide

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Business Consultant

  • Jun 2021 - Nov 2022



NXT Building Group

• Australia
• Construction
• 100 - 200 Employee

• Executive Officer

  • Oct 2020 - Jun 2021



Studio Nine Architects

• Australia
• Architecture and Planning
• 1 - 100 Employee

• Finance Operations and Administration Manager

  • Nov 2019 - Oct 2020



SPL

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Operations Manager

  • Jun 2019 - Nov 2019

  Appointed to Operations Manager after the sale of SA Linen Services Pty Ltd in 2017.Selected achievements:• Centralised transactional services for payroll and finance within SAP• Increased customer profitability by 23% after reviewing all contract renewals• Reduced overhead costs by 46% within finance team• Streamlined inventory and linen control saving 13% operational costs• Managed cash management targets to below 2%• Reduced production costs by 14% as a result of tight labour management• Develop and present weekly updates to the leadership team Show less

• Project Manager

  • Oct 2017 - Jun 2019



SA Linen Services Pty Ltd

• Thebarton, Adelaide

• Administration Manager

  • Aug 2014 - Oct 2017

  Appointed to Administration Manager, reporting to CEO. Oversee day-to-day operations, guide project planning and execution, provide leadership and direction to 150 employees. Overall responsibility for all Human Resources functions such as training, recruiting, health and safety, WorkCover, return to work coordinator, payroll, superannuation, payroll tax, operations, performance management, data integrity, financial reporting, managed AP and AR functions Selected achievements: • Increased departmental productivity 2% per year • Increases in employment engagement and improving the system and processes • Managed budget expenditure • Strategic leadership to set up a second shift which reduced hourly labour costs and improved margins • Created salaried employees which decreased overtime expenditure • Negotiate pricing, contract renewals and formal tender bid process for competitive commercial hospitality and aged care contracts • Key liaison manager for high end business clients with high revenue spends • Implemented e-invoicing, online banking and launched social media account • Introduction of automated direct debit collection which delivered a 5% reduction in debtor days • Set up web ordering which increased efficiency, and accuracy and reduced service level which improved overall customer experience and lead to cost savings • Transitioned suppliers onto automated payments which saw a 50% reduction in expensive same-day payments Show less



Travelex

• United Kingdom
• Financial Services
• 700 & Above Employee

• People Operations Manager

  • Jun 2012 - Aug 2014

  I was appointed to Foreign Exchange Financial Specialist. As a result of my success achieved, I was promoted to Finance Manager, directing KPI’s and driving corporate banking for airport customers. Incorporating leadership, selling financial and travel products with strong attention to detail to drive the growth in market share. Selected Achievements: • Consolidated reporting with financial reporting providing clarity of financial performance • Implementing resource allocation across four branches within the airport • Identified training opportunities that generated 14% in processing savings • Managed the Defence Service reconciliations for their travel money resulting in 8% annual savings • Lead cost saving initiatives for our coin change and ATM Machines resulting in 18% annual savings • Centralisation of our banking system resulting in 4% annual savings • Developed and managed daily dashboard reporting to provide real time market analysis to drive daily price adjustments with our competitors and grow revenue by 22% • Implemented internal controls to mitigate risk Show less



St.George Bank

• Australia
• Banking
• 700 & Above Employee

• Project Manager

  • Dec 2011 - Jun 2012

  I was appointed as a Project Manager, organised all aspects working with business corporate customers to increase sales and ensure a seamless transition for new customers. My role was building strong relationships with the key stakeholders and managing relationships with a diverse customer base to provide them with commercial support and increase their customer experience quality to accomplish high customer satisfaction. Selected Achievements: • Supported the growth revenue through client acquisition • Streamlined processes and broadened existing client relationships which increased deposit and loan growth • Lead negotiations and due diligence on business acquisitions • Manage and mitigate risk and achieve excellence in performance both in the internal and external corporate audit Show less



Westpac

• Australia
• Banking
• 700 & Above Employee

• Team Leader Mortgage Operations

  • 2000 - Oct 2011

  I was appointed to Team Leader Mortgage Operations in 2000, after having multiple roles in Human Resources three years prior, I was based in the head office of Australia at Lockleys and worked closely with the private equity ownership EDS and HP. Selected Achievements:• Improved quality of loan portfolio after conducting loan review procedure audit• Managed the change process to reduce service response time from 48 hours to 24 hours• Implemented performance objectives to achieve top 10% in growth amongst the group• Identified and implemented key workflow improvements by altering order of process steps to maximise efficiency and ease of work, increasing team productivity by 25% Show less

• Human Resources Manager

  • Dec 1999 - Nov 2001

• Training Specialist

  • Nov 1998 - Nov 1999

• Mortgage Loan Officer

  • Nov 1997 - Nov 1998