Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Team Leader RTW - Medium to Large Employer Division

  • Oct 2018 - Present

  Working in the 0- 65 week cohort. Leading a team of nine Case Managers and one Customer Support Officer. Team Leader responsibilities include but are not limited to: supporting and developing staff, continuous improvement, reaching key targets whilst managing workflows, audit compliance and customer service management.

• Technical Specialist (130+)

  • Mar 2018 - Oct 2018

  Management of entitlements within the 130 + space. The job requires engagement with a wide range of stakeholders to achieve outcomes. In addition the roles also includes mentoring and development of staff, audit/compliance responses, reviewing or addressing of customer complaints, super and interest reviews and many more actions/ responsibilities



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Manager (RTW) - Large Employer Division (Government, Transport, Education and Health)

  • May 2017 - Mar 2018

  Working with the 0- 78 week cohort. Strategic Claims Management, Process Improvement, Cost Reduction and Compliance with relevant legislation.

• Technical Manager / Injury Management Advisor (RTW - Small Employers Division)

  • Oct 2016 - May 2017

  Ensure claims management compliance with legislation. Actively participate in case conferencing to achieve early return to work and effective rehabilitation. Review medical and like request inline with policies and procedures. Mentor claims staff. Respond to Customer Complaints and audit reviews. Proactively identify claims improvement strategies. Participate in conciliation conferences when required. Build and maintain relationships with internal and external clients



Woolworths Group

• Australia
• Retail
• 700 & Above Employee

• Inventory / Replenishment

  • Dec 2015 - Oct 2016

  QLD - Stock Level Controls, Customer Service, Auditing, Inventory Review, Gap Scan, Fill Reporting. Cash handling. QLD - Stock Level Controls, Customer Service, Auditing, Inventory Review, Gap Scan, Fill Reporting. Cash handling.



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Dispute Resolution Manager (Mixed Clients)

  • Aug 2014 - Oct 2015

  Initial Reviews & Senior Reviews Interactions with multiple stakeholders to achieve outcomes Attending Conciliation Conferences (City & Regional)Managing APA MeasuresCustomer Services (Internal/ External) Managing conflicting priorities

• Return to Work Specialist (Large Employers Division - Hospitals & Aged Care)

  • Oct 2011 - Aug 2014

  Management of High Risk Claims, Actively Participate in Employer Claim Reviews, Organise and facilitate clinical conferences/ worker interviews, Maintain key stakeholder relationships (internal/ external), Promote and deliver strong customer service standards, Demonstrate time management skills (conflicting priorities), Work autonomous and within a team environment, Adhere to compliance/ APA requirements, Work within Legislative Guidelines, Mentor/ Leadership responsibilities



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Return to Work Case Manager (Large Employers - Hospitals & Aged Care)

  • 2010 - 2011

  Management of claims, supporting injured workers and employers with their recovery journey through education. Entitlement and compliance reviews. Prompt processing of entitlements/ reimbursements

• Claims Processing Officer (Large / Medium Division - Hospitals & Education)

  • 2009 - 2010

  Management of low risk claims. Finalizing entitlements following full RTWs or cessation of entitlement. Participation in claims reviews. Development / Training of new starters in the role of Administration or Claims Processing

• Administrative Assistant (ROC & Front End)

  • 2008 - 2009

  Supporting claims staff with arranging appointments and engaging external providers to assist with entitlement reviews and / or return to work. Preparation of documents to be released in accordance with the relevant Acts. Working with the 130 plus team and 0-78 weeks team



Woolworths Group

• Australia
• Retail
• 700 & Above Employee

• Service Cashier, Longline Assistant, Produce Assistant, Meat Department Assistant

  • 2005 - 2007

  Part Time Position Part Time Position