Experience

Bureau Group

• United Kingdom
• Wholesale Furniture and Home Furnishings
• 1 - 100 Employee

• Sales Support Administrator

  • Jan 2023 - Present



IMAGE SCOTLAND LIMITED

• United Kingdom
• Textile Manufacturing

• Sales Administrator

  • Aug 2020 - Dec 2022

  Personalised Clothing

• Sales Executive

  • May 2017 - Aug 2020

  Personalised Clothing



JAMES ERSKINE LIMITED

• United Kingdom
• Retail

• Furniture Sales Executive

  • May 2015 - May 2017

  James Erskine Interiors Ltd and sister company Laidlaw Contracts is a small family run business which specialises in several aspects of interior design; flooring, upholstery, French polishing and window treatments. The contracts sector of the business deals with commercial refurbishments. My responsibilities include but are not limited to: Advising and selling to customers across all departments via phone, email and in the shop Organising home visits for the estimators, Processing orders and booking in deliveries through E-Gizmo business management system, Processing banking, Arranging domestic flooring and window treatment jobs, furniture collections and deliveries, Assisting the estimators with quotes and orders for flooring and window treatments, Office administration, Communicating with colleagues and suppliers, Maintaining shop standards, Regularly using Excel and Word, Logging all customer enquiries, Ensuring new staff are following company procedures correctly, Assisting the shop manager with daily tasks, Contributing to the smooth running of both businesses.



Bathstore

• Retail
• 100 - 200 Employee

• Sales Consultant

  • Sep 2013 - Mar 2015

  Bathstore specialises in designing, selling and installing full bathrooms My responsibilities included but were not limited to: Greeting and approaching customers, Linking appropriate products to the customer’s requirements, Providing customers with 3D designs of their ideal bathroom layouts using Articad software, Providing customers with detailed, accurate product quotations and installation estimates using Kerridge commercial system, Communicating with other departments within the company via email and telephone, Managing the showroom in the manager’s absence, Identifying and implementing solutions for customer issues, Organising refunds and collections of faulty or damaged goods and deliveries of replacements from the central warehouse, Implementing sales promotions in accordance with company guidelines, Microsoft Excel, Completing various reports, Striving to meet sales targets, Keyholder responsibilities, End of day banking



Laura Ashley

• United Kingdom
• Retail
• 500 - 600 Employee

• Instore Designer

  • Sep 2012 - Sep 2013

  Laura Ashley is a lifestyle brand that designs, produces and sells fashion and interiors products. My responsibilities included the same as when I was sales advisor but with more focus on the following:Providing inspirational design schemes that were tailored to meet the individual needs of the customer,Reaching personal sales targets,Training and encouraging the sales team to promote the Laura Ashley Design Service,Providing customers with detailed and accurate quotations,Converting detailed quotations into sales orders for myself and the interior designer,Responding to daily communications issued by the Design Service and Retail Ops departments,Continuously developing design and product knowledge,Adhering to all administration and stock control procedures

• Sales Advisor

  • Feb 2011 - Sep 2012

  My responsibilities included but were not limited to:Greeting and approaching customers,Delivering exceptional customer service,Using the ISO ordering system to process made to order products,Assisting customers with designing interior schemes,Working and communicating within a team,Striving to meet departmental targets,Stocktaking, visual merchandising, stock replenishment,Promoting and selling the finance facilities such as the store Mastercard and Interest Free Credit



Cosine

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• Sampling Ambassador

  • Sep 2010 - Feb 2011

  Distributing samples to customers of food and non-food products exclusively in branches of Sainsbury’s. Distributing samples to customers of food and non-food products exclusively in branches of Sainsbury’s.



Smythson of Bond Street

• Luxury Goods & Jewelry
• 1 - 100 Employee

• Sales Associate

  • Apr 2008 - Apr 2009

  Selling luxury leather products, books and stationery, and add-on services including gold-stamping. Selling luxury leather products, books and stationery, and add-on services including gold-stamping.



Art

• Edinburgh, United Kingdom

• Sales Assistant

  • Sep 2006 - Apr 2008

  Selling greetings cards, prints, frames, mounts, framed prints, and canvases. Selling greetings cards, prints, frames, mounts, framed prints, and canvases.



Cherry Chau

• Edinburgh, United Kingdom

• Sales Advisor

  • Dec 2005 - Apr 2006

  Selling hair accessories and jewellery. Selling hair accessories and jewellery.