Victoria Jones
Senior Branch Manager at Principality Building Society- Claim this Profile
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Bio
Katharine PAGE
Victoria is an exceptional people manager who has the ability to lead her team to consistently produce high results and deliver an excellent customer service. Victoria is measured on how supportive she is to her team and is always the highest scoring manager in this area. Victoria desplays all the behaviours of an exceptional, effective and professional manager and would be a great asset.
Gareth J.
Victoria is a first class Team Manager with the ability to drive the highest levels of peformance balanced with the highest levels of engagement. Victoria always brings a common sense approach to work and challenges processes, with feasible solutuions, for the best interests of the business. It's been a pleasure working with Victoria over the last 2 1/2 years on both a personal and professional level.
Katharine PAGE
Victoria is an exceptional people manager who has the ability to lead her team to consistently produce high results and deliver an excellent customer service. Victoria is measured on how supportive she is to her team and is always the highest scoring manager in this area. Victoria desplays all the behaviours of an exceptional, effective and professional manager and would be a great asset.
Gareth J.
Victoria is a first class Team Manager with the ability to drive the highest levels of peformance balanced with the highest levels of engagement. Victoria always brings a common sense approach to work and challenges processes, with feasible solutuions, for the best interests of the business. It's been a pleasure working with Victoria over the last 2 1/2 years on both a personal and professional level.
Katharine PAGE
Victoria is an exceptional people manager who has the ability to lead her team to consistently produce high results and deliver an excellent customer service. Victoria is measured on how supportive she is to her team and is always the highest scoring manager in this area. Victoria desplays all the behaviours of an exceptional, effective and professional manager and would be a great asset.
Gareth J.
Victoria is a first class Team Manager with the ability to drive the highest levels of peformance balanced with the highest levels of engagement. Victoria always brings a common sense approach to work and challenges processes, with feasible solutuions, for the best interests of the business. It's been a pleasure working with Victoria over the last 2 1/2 years on both a personal and professional level.
Katharine PAGE
Victoria is an exceptional people manager who has the ability to lead her team to consistently produce high results and deliver an excellent customer service. Victoria is measured on how supportive she is to her team and is always the highest scoring manager in this area. Victoria desplays all the behaviours of an exceptional, effective and professional manager and would be a great asset.
Gareth J.
Victoria is a first class Team Manager with the ability to drive the highest levels of peformance balanced with the highest levels of engagement. Victoria always brings a common sense approach to work and challenges processes, with feasible solutuions, for the best interests of the business. It's been a pleasure working with Victoria over the last 2 1/2 years on both a personal and professional level.
Experience
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Principality Building Society
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Financial Services
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700 & Above Employee
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Senior Branch Manager
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Apr 2015 - Present
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Senior Branch Manager
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Apr 2015 - Present
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Team Manager
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Dec 2005 - Present
Leading and managing an inbound customer service/sales team to deliver an exceptional level of service to all customers in an award winning contact centre.Managing a team of customer service/sales advisors to achieve stringent quality and customer service targets in a highly regulated financial services organisation Managed reduced hours operationTop performing Employee Engagement managerProficient in performance management and recruitment Leading and managing an inbound customer service/sales team to deliver an exceptional level of service to all customers in an award winning contact centre.Managing a team of customer service/sales advisors to achieve stringent quality and customer service targets in a highly regulated financial services organisation Managed reduced hours operationTop performing Employee Engagement managerProficient in performance management and recruitment
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Sales Manager
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Apr 1999 - Apr 2005
Managed the AA National Sales contact centre in Cardiff. Responsible for 10 Team managers and over 150 advisors. Responsible for leading a financial services management team to deliver on sales targets in a highly competitive environment. Managing the National Telephone Sales team in order to maximise the number of telephone sales made whilst ensuring the quality and and volume of targets were consistently met.Consistently achieving targets in a highly regulated sales and customer service environment. Winner of a number of Manager awards for exemplary performance. Set up and managed a specialist team to support and develop underperforming sales executives at AA in Cardiff. Responsible for improving sales performance and achieving strict targets. Set up and managed first commission only sales team at AA CardiffSet up and managed all Mystery shopping activity for Cardiff and Newcastle call centres, responsible for identifying opportunities to increase sales and improve customer service Managed the complex transition from a sales department through to become a highly regulated contact centre Welsh Contact Centre Awards finalist for Team Manager of the yearTop performing employee engagement manager; Managing a team of customer service/sales advisors to achieve stringent quality and customer service targets in a highly regulated Financial services organisation
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Sales Team Manager
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Jan 1996 - Jan 1999
Co-ordinating and managing a team of sales advisors, ensuring the provision of meeting agreed sales targets
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Senior Sales Advisor
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Jan 1995 - Jan 1996
To provide specialist support to teams of sales advisors
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Sales/Service Advisor
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Jan 1986 - Jan 1995
Sell and service any product or service through multiple communication channelsEarlier CareerAmerican Institute for Foreign Study Scholarship Foundation - Au pair with an American host for 1 yearIron Trades Insurance Correspondence Clerk
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Education
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1981 - 1987
Whitchurch High School
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Nottingham Trent University
Team leadership for call centre managers -
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Whitchurch High School
Community
