Customer Operations Specialist Retail

• Apr 2018 - Present

Project Estimator

• Sep 2015 - Apr 2018

Payroll Coordinator

• Apr 2007 - Sep 2013

•Train new payroll team members on the payroll processes•Continually building relationships across functional groups •Point person for the automation of the vacation carryover process, resulting in a savings for the entire organization•Point person for the automation of the On Call process, also resulting in a savings to both the organization as well as payroll manual entry hours.•Worked directly with the application development team to enhance the Online Customer Service forms (Payroll Tickets) to better assist the Care Center Coaches and Financial Services ensuring a more accurate time entry process•Developed power point presentation and initiated training for managers and coaches in four out of five Care Centers which resulted in the reduction of manual forms submitted to the payroll dept by over 60%.

Temporary positions held

• Oct 2004 - Aug 2006

Proof read Business Valuations reports, perfomed administrative duities, and assisted executive staff.•Performed several different duties as per position requirements Proof read Business Valuations reports, perfomed administrative duities, and assisted executive staff.•Performed several different duties as per position requirements

Project Manager

• May 2003 - Sep 2004

•Assisted engineering with research for OEM products•Performed Administrative duties as necessary.•Assembled tubing to assist with the perfusion process of vital organs •Assisted engineering with research for OEM products•Performed Administrative duties as necessary.•Assembled tubing to assist with the perfusion process of vital organs

Project Manager

• Aug 2001 - May 2003

•Secured vendors to produce all products for the Early Reading Company•Point of contact for all sales orders•Product production•Billing and shipping of all products•Trained, and managed the summer production staff•Promoted to parent company Organ Recovery Systems Supporting the Engineering dept •Secured vendors to produce all products for the Early Reading Company•Point of contact for all sales orders•Product production•Billing and shipping of all products•Trained, and managed the summer production staff•Promoted to parent company Organ Recovery Systems Supporting the Engineering dept

Project Manager Exhibits

• Feb 1994 - Oct 1997

•Supported Director of Audio Visual In house at the Hyatt Regency O’Hare Hotel•Created daily flowcharts •Dispatched technicians for service calls•Worked directly with hotel sales staff planning events•Provided customer service to all clients•Promoted to Accounts receivables position October 1994•Processed all invoices daily•Worked directly with the Sales dept on billing•Supported the controller in month end close•Assisted in collections dept weekly•Promoted to Project Manager / Sales Assistant January 1996•Supported Sales staff of five sales persons and two Senior Project Managers•Managed the exhibitors order process•Help develop organization of order processing and billing process for all tradeshows exhibitor customers•Managed technical staff on show site•Customer point of contact on show site