Experience

Respiratory Innovation Wales

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Head of Programmes & Performance

  • Sep 2022 - Present

• Programme Manager

  • Jun 2022 - Sep 2022



Cwm Taf Morgannwg University Health Board

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• UPC Operations Manager

  • Aug 2019 - Jun 2022

  The lead for the operational management of services including the Urgent Primary Care (GP Out of Hours service) and day time services.The department provides a single point of access to unscheduled care services for the public, patients, carers and healthcare professionals. These services are:- GP & Dental Out of Hours (Urgent Primary Care)- 24/7 District Nursing- Non-Emergency Patient Transport

• Graduate Trainee Manager

  • Feb 2017 - Jul 2019

  A two year management trainee programme which offered broad and rigorous experiential learning with exposure to all aspects of service delivery across Health. It encouraged the development of skills required for effective management and supported to develop specific personal and professional leadership and management knowledge and skills. The scheme gave a unique opportunity to explore the full range of Primary and Secondary healthcare services provided by CTMUHB (and other health boards), along with placements in corporate disciplines.Departments/Health Boards worked in:- General Management Team (PTHB)- Planning Department (WHSSC)- Surgery Directorate (CTMUHB)- Organisational Development (CTMUHB)- Pharmacy Directorate (CTMUHB) - Performance (CTMUHB) - Primary Care & Localities Directorate (CTMUHB)- Medicine Directorate, Scheduled Care (CTMUHB)National Project Management support for 111 implementation in GP Out of Hours Service. Show less



Digital Health and Care Wales

• United Kingdom
• IT Services and IT Consulting
• 400 - 500 Employee

• Primary Care Service Desk Officer

  • Jul 2016 - Jan 2017

  Providing first and second line support to service users to IT Information Library (ITIL) compliant standards. This involved acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing prescribed change requests to completion. Providing first and second line support to service users to IT Information Library (ITIL) compliant standards. This involved acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing prescribed change requests to completion.



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Aug 2015 - Jul 2016

  Management of the team at front of house, driving KPIs and sales. Personally responsible for a number of KPIs mostly relating to sales and profit. Implementing marketing activity change and reacting to demand. Due to the store being smaller, the roles in the previous position of Operations Manager are also involved in this position.

• Operations Manager

  • Feb 2015 - Jul 2015

  Responsible for all cash office procedures, health and safety of the store and colleagues. Personally accountable for the KPIs for costs and productivity of the store, which included creating rotas for the staff as well as management, using hours effectively in relation to seasonal demands and promotional activities. Responsible for recruitment for the store.

• Operations Team Leader

  • Nov 2014 - Feb 2015

  Management of departments – particularly front of house, organising of teams within departments, training of staff on all departments and technology used to preform stock room duties, stock control and monitoring of products, money handling, and customer service.

• Customer Advisor

  • Oct 2007 - Nov 2014



University of South Wales

• Higher Education
• 700 & Above Employee

• Assistant Lecturer in Biological Anthropology

  • Feb 2014 - Jul 2014

  Assisting on the 3rd year Biological Anthropology module during labs and lectures. BSc Medical Science, Human Biology, Forensic Biology and Biology. Assisting on the 3rd year Biological Anthropology module during labs and lectures. BSc Medical Science, Human Biology, Forensic Biology and Biology.