Business Analyst

• Aug 2021 - Present

-Partners with Program Manager to establish metrics and prioritize initiatives that enhances EAP programming impact -Constructs monthly diagrams, workflow charts, requirement documents and user stories to align with federal policies -Assesses weekly EAP inquiries to administer ad-hoc analyses that accelerates process improvement to fulfill KPIs -Designs reporting solutions to analyze business processes, streamline procedures, and abolish data inconsistencies -Conducts qualitative and quantitative analysis to interpret trends and patterns in complex data sets -Examines federal expenditures and EAP spending requests to optimize resources within a $4M operating budget -Generates 15+ robust recurring reports to extract insights that examine operational and finance decisions -Cultivates internal partner relationships to validate data accurately leveraging internal technical tools and Excel -Utilizes diagnostic evaluations to improve operational efficiency, boosting net revenue growth by 18% -Prepares and presents analytical summaries to senior stakeholders that highlight business opportunities and risks Show less

Case Manager

• Jan 2018 - Sep 2021

-Centralized tailored intake assessments, case management support, performance oversight, technical coordination, and program implementation for 450+ Clients compliant with state and federal standards -Assessed eligibility to obtain housing, employment, and state entitlement programs that mitigate client homelessness -Guided workshops to empower cognitive skills, shelter transition, healthy living standards, employment and trauma care -Mandated appropriate accommodations and referrals to accelerate the achievement of case management objectives -Verified milestone completions for individual and family case plans that strengthened long-term client self-sufficiency -Improved case management productivity by 25% through administering automating reports to streamline processes -Recorded 500+ professional reports, client assessments, and daily case summaries in case management system Show less

Employee Assistance Program Counselor

• Jul 2020 - May 2021

-Scaled the development, implementation, and evaluation of Employee Assistance Program leveraging a $100K budget -Consulted with senior leadership to enhance the work environment that nurture employees to perform at their best -Evolved marketing strategy to highlight EAP services on website and social media to propel quality of services -Spearheaded workshops for 4200+ organization leadership federal employees, and family members to bolster inclusion, team development, communication, conflict resolution, work-life balance , and short term problem solving -Addressed job performance problems utilizing affiliate providers to foster high morale from meaningful change -Transformed the collection, analysis, and reporting of employee experience data to impact strategic planning -Earned a 98% acceptance rating by designing surveys to gauge employee feedback and suggestions for future activities -Sustained confidentiality during consultations, telehealth assessments, and action planning for case management referrals -Optimized crisis intervention response support and psychological first aid internal resources from online directories for traumatic workplace events including employee death, threats of violence, discrimination, and natural disasters -Increased EAP utilization rate by 21% from eliminating program risks to magnify areas of improvement to accomplish KPIs Show less

Forensic Social Work Intern

• Aug 2019 - Jun 2020

-Applied forensic knowledge by examining charge details and medical records to arrange ecosystemic therapeutic support -Executed forensic social work duties for patients with psycho-social problems, criminal charges, and serious violations -Built rapport with court system officials by supervising offenders, monitoring activities, and investigating backgrounds -Partnered with Attorneys to administer root-cause analysis by diagnosing behavioral risks during intake interviews -Presented inmate physical, mental and emotional conditions updates to attorneys, judges, and social workers -Amplified crisis intervention through conducting psychosocial evaluations by unifying information for several treatment plans -Recommended referrals for mental health, medical services, educational programs, and rehabilitation resources -Enhanced treatment adherence by 32% from leading the Annual Community Resource Fair to maximize service referrals -Submitted timely post-interviews and case management reports with 100% to align with agency procedures Show less

Case Manager

• Aug 2016 - May 2017