Manager, Global Field Readiness

• Jul 2023 - Present

New Hire Experience & Onboarding Manager

• Feb 2022 - Jul 2023

- Strategized, built, and operationalized our GTM Onboarding program, the first cross-functional, formal onboarding program that combined e-learning and live sessions for optimal new hire experience. Continued to facilitate and manage the program resulting in a 90% completion rate for new hires and decrease in feedback that internal onboarding was overwhelming. - Partnered with subject matter experts to develop content needed for key trainings in our global GTM organization. As a result, designed over 40 e-learning lessons utilizing key adult learning theory practices that also took into account our global audience.- Manage and administer the governance, internal enablement, and strategy behind our Highspot Training & Coaching learning management system. - Created project plans for adapting and improving key account executive onboarding programs to align with our sales process and deal cycles. Project managed build of key onboarding programs and advised on adding adult learning best practices.- Automated internal education program business processes, including program communications and manager notifications, resulting in an estimated 400 hours saved per year. - Developed key course objectives based on needs analysis and subsequently crafted assessments and knowledge checks to best evaluate knowledge transfer. Show less

Sales Assistant

• May 2021 - Feb 2022

- Create slide decks, job aids, videos, newsletters and other resources for the enablement team- Designed a streamlined process using automation for our small team to coordinate over 500 employees attending our first in-person SKO even in over 2 years.- Coordinated and organized Commercial SKO sessions in partnership with enablement lead, including facilitating Zoom, co-creating workshops and facilitations, providing feedback to speakers, and running interactive activities.

Creative Career Coach

• Jul 2020 - Present

I help creatives who are lost, stuck, or burnout in their careers level-up or pivot. Through coaching, resources, events, and community, I help creatives work towards building sustainable and fulfilling careers that support their lifestyle and dismantle the “starving artist” stereotype. I help creatives who are lost, stuck, or burnout in their careers level-up or pivot. Through coaching, resources, events, and community, I help creatives work towards building sustainable and fulfilling careers that support their lifestyle and dismantle the “starving artist” stereotype.

Patron & Donor Services Manager

• Jul 2017 - Jul 2020

- Improved multiple company processes, cutting down on staff time invested by 50% as well as speeding up communication to our constituents. Such processes included internship coordination, auction organization and management, and event registration. - On-boarded and trained volunteers, interns, and part-time hires, with the goal of leading them towards self-sufficiency.- Served as the point of contact for the company, leading all aspects of the customer service experience for both donors and patrons.- Designed and implemented all marketing and branding for our fundraising campaigns, including developing messaging and collateral. In 2018, I executed a year-long fundraising matching campaign that raised an additional $23,000 over our budgeted goal while staying under budget.- Served as the event producer and manager of our Annual Benefit, supervising and coordinating all aspects of the event from concept development to execution. Oversaw operations, directed staff and volunteers, coordinated with venue and vendors, created communication strategy, as well as budget management. In 2019, our benefit had a 402% ROI.- Empathized with every aspect of the customer experience and created thoughtful changes and strong communication strategies during extenuating circumstances, including when our venue shifted mid-subscription campaign, maintaining 96% of our previously purchased subscriber base.- Developed thorough CRM knowledge while spearheading the process of changing over to a new customer relationship management database (NeonCRM). The process included researching possible vendors, pitching the product to the board of directors for expenditure approval, project managing the transfer of data and implementation of the new database, as well as providing staff training and guidance to bring all constituents on board. Show less

Communications Assistant

• Oct 2016 - Jun 2017

Sponsorship and Event Manager

• Oct 2018 - Jul 2019

- Built a sponsorship campaign from the ground up for an up-and-coming indie film festival in Chicago, successfully raising enough funds to cover the cost of the festival. - Served as the liason between our sponsors and the festival directors to ensure their satisfaction with the event and all benefits were received. - Provided a sounding board for the festival director, helping her make decisive decisions leading up to the event. - Co-produced the screenplay reading event which included casting actors, developing materials and timelines, providing event logistics, as well as overseeing volunteers. - Provided on-site support for the event, aiding in last minute trouble-shooting. - Designed our festival program, developing a new vendor relationship in the process. Show less

Actor

• Jan 2018 - Mar 2018

Understudied the roles of #46 and #2 in The Wolves by Sarah DeLappe Understudied the roles of #46 and #2 in The Wolves by Sarah DeLappe

Conference Planning Assistant

• Jan 2013 - Aug 2014

Assisted in planning a week-long international conference taking place in London, England for around 200 attendees. Coordinated volunteers which included assigning schedules, delegating tasks, and overseeing room assignments. Engaged in quick and efficient problem solving when technical issues or space booking conflicts arose. Created and maintained website updates as well as documents for the event. Assisted in planning a week-long international conference taking place in London, England for around 200 attendees. Coordinated volunteers which included assigning schedules, delegating tasks, and overseeing room assignments. Engaged in quick and efficient problem solving when technical issues or space booking conflicts arose. Created and maintained website updates as well as documents for the event.

Actor

• Sep 2013 - Sep 2013

Performer at the Mumford and Sons Gentlemen of the Road Stopover in Guthrie, Oklahoma. Performer at the Mumford and Sons Gentlemen of the Road Stopover in Guthrie, Oklahoma.

Summer Camp Counselor | English Teacher & Theatre Leader

• Jun 2013 - Jul 2013