Experience

magicJack for BUSINESS™

• Telecommunications
• 1 - 100 Employee

• Inside Sales Account Representative

  • May 2016 - Present

  Capture customer information, including addresses and phone numbers, for future follow-up Created rapport with customers through friendly, engaging communication via phone, chat & email Responded swiftly and courteously to customer complaints or inquiries Developed qualified sales opportunities that resulted from converted marketing generated leads, inbound calling, chat and cold callingInnovated tactics to close sales early & often Capture customer information, including addresses and phone numbers, for future follow-up Created rapport with customers through friendly, engaging communication via phone, chat & email Responded swiftly and courteously to customer complaints or inquiries Developed qualified sales opportunities that resulted from converted marketing generated leads, inbound calling, chat and cold callingInnovated tactics to close sales early & often



Dollar General

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Feb 2016 - May 2016

  Assisted in recruiting and training new staff. Reduced inventory while reducing out of stocks. Trained all new employees on store procedures and policies Reduce shrink through company policies, tools and accountability Assisted in recruiting and training new staff. Reduced inventory while reducing out of stocks. Trained all new employees on store procedures and policies Reduce shrink through company policies, tools and accountability



Cabela's

• United States
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2015 - Feb 2016

  Resolved customer questions and concerns in accordance with company guidelines via phone and face to face interaction Processed returns, In Store Pickups, and other special orders such as layaway's, holds, and outdoor licensing Assisted with weekly and monthly audits of ISP, Layaway, Hold Case and Gift Cards Assisted in the delegation of work, motivating fellow Outfitters and working as a cohesive team Followed up with work assignments to ensure proper execution Resolved customer questions and concerns in accordance with company guidelines via phone and face to face interaction Processed returns, In Store Pickups, and other special orders such as layaway's, holds, and outdoor licensing Assisted with weekly and monthly audits of ISP, Layaway, Hold Case and Gift Cards Assisted in the delegation of work, motivating fellow Outfitters and working as a cohesive team Followed up with work assignments to ensure proper execution



American Family Care

• United States
• Medical Practices
• 500 - 600 Employee

• Administrative Assistant

  • Oct 2014 - Jul 2015

  Greeted patients, provided patients initial paperwork, and obtained copies of insurance and identification cards Scheduled daily appointments/ surgeries Answered client’s questions in a caring, professional manner Filed all patient’s folders Prepared reports, analyzed reports and identified solutions Greeted patients, provided patients initial paperwork, and obtained copies of insurance and identification cards Scheduled daily appointments/ surgeries Answered client’s questions in a caring, professional manner Filed all patient’s folders Prepared reports, analyzed reports and identified solutions



America's First Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Float Teller

  • Dec 2012 - Oct 2014

  Received and processed financial transactions, including deposits, withdrawals and loan paymentsBalanced cash drawer and daily transactions Posted transactions to member accounts and maintained member records in accordance with all established credit union procedures and guidelines Crossed sold credit union products & services Prepared currency transaction reports and reported suspicious activity for Head Teller's review Received and processed financial transactions, including deposits, withdrawals and loan paymentsBalanced cash drawer and daily transactions Posted transactions to member accounts and maintained member records in accordance with all established credit union procedures and guidelines Crossed sold credit union products & services Prepared currency transaction reports and reported suspicious activity for Head Teller's review