Victoria Greenhalgh

IT Support Technician at A3 Solutions Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Tacoma, Washington, United States, US

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Credentials

  • A+ Certification (2021-Ongoing)
    CompTIA
  • AHA Healthcare Provider CPR and AED (March 2012)
    Glendale Community College
  • Basic EMS concepts for WMD Incidents (January 2013-January 2014)
    U.S. Department of Homeland Security
  • Behavioral Health Technician (January 2013-January 2014)
    Community Bridges
  • National Registry EMT-B (April 2012-August 2012)
    Glendale Community College
  • Terrorism Awareness for Emergency First Responders AWR-160 (January 2013-January 2014)
    U.S. Department of Homeland Security

Experience

  • A3 Solutions Inc.
    • United States
    • 1 - 100 Employee
    • IT Support Technician
      • Jun 2021 - Present

      • Installation of computer hardware, software, systems, phones, printers, scanners, etc. • Monitoring and maintaining computer systems. • Diagnosing and solving computer issues. • Data backup and recovery. • Repairing computer hardware. • Training new and current end users. • Providing technical support. • Responding to service issues and requests. • Testing new technology. • Installation of computer hardware, software, systems, phones, printers, scanners, etc. • Monitoring and maintaining computer systems. • Diagnosing and solving computer issues. • Data backup and recovery. • Repairing computer hardware. • Training new and current end users. • Providing technical support. • Responding to service issues and requests. • Testing new technology.

  • Lowe's Companies, Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service
      • Oct 2017 - Feb 2021

      • Assisting customer needs and complaints. • Cashier. • Custodian. • Inventory stocker. • Assisting customer needs and complaints. • Cashier. • Custodian. • Inventory stocker.

  • Community Bridges
    • Hospitals and Health Care
    • 500 - 600 Employee
    • Emergency Medical Technician
      • Jan 2013 - Jun 2017

      • Medical assessment and triage. • Emergency medical services. • Coordinates with paramedic, RN/NP, or MD for transport to higher level of care if necessary. • Medical assessment and triage. • Emergency medical services. • Coordinates with paramedic, RN/NP, or MD for transport to higher level of care if necessary.

  • Fry's Food and Drug
    • Retail Groceries
    • 700 & Above Employee
    • Customer Service
      • Dec 2011 - Jan 2013

      • Assisting customer needs and complaints. • Cashier. • Custodian. • Inventory stocker. • Assisting customer needs and complaints. • Cashier. • Custodian. • Inventory stocker.

  • iQor
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Recovery Agent
      • Jun 2011 - Dec 2011

      Outbound cold calls to account holders with opportunities for debt collection. Outbound cold calls to account holders with opportunities for debt collection.

  • Fry's Electronics
    • Retail
    • 700 & Above Employee
    • Software Sales
      • Apr 2010 - Jun 2011

      • Software sales. • Assisting customers needs and complaints. • Custodian. • Inventory stocker. • Software sales. • Assisting customers needs and complaints. • Custodian. • Inventory stocker.

  • Discover Financial Services
    • United States
    • Financial Services
    • 700 & Above Employee
    • Account Management
      • Oct 2009 - Apr 2010

      • Outbound cold calls to card members with opportunities for further services. • Inbound customer account management, complaints, and retention. • Outbound cold calls to card members with opportunities for further services. • Inbound customer account management, complaints, and retention.

  • CVS Pharmacy
    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Management
      • Nov 2007 - Oct 2009

      • Ensure compliance with all policies and procedures in accordance with federal and state laws. • Handled HR responsibilities. • Managing, and staffing for day to day operations. • Trained employees in a fast paced environment. • Handled employee complaints, and staffing retention. • Handled customer complaints, and retention. • Handled loss prevention. • Ensure compliance with all policies and procedures in accordance with federal and state laws. • Handled HR responsibilities. • Managing, and staffing for day to day operations. • Trained employees in a fast paced environment. • Handled employee complaints, and staffing retention. • Handled customer complaints, and retention. • Handled loss prevention.

  • Hungry Howie's Pizza
    • United States
    • Food and Beverage Services
    • 500 - 600 Employee
    • Management
      • Jul 2006 - Nov 2007

      • Ensure compliance with all policies and procedures in accordance with federal and state laws. • Handled HR responsibilities. • Managing, and staffing for day to day operations. • Trained employees in a fast paced environment. • Handled employee complaints, and staffing retention. • Handled customer complaints, and retention. • Handled loss prevention. • Ensure compliance with all policies and procedures in accordance with federal and state laws. • Handled HR responsibilities. • Managing, and staffing for day to day operations. • Trained employees in a fast paced environment. • Handled employee complaints, and staffing retention. • Handled customer complaints, and retention. • Handled loss prevention.

  • Walmart
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service
      • Jan 2006 - Jul 2006

      • Assisting customer needs and complaints. • Cashier. • Custodian. • Inventory stocker. • Assisting customer needs and complaints. • Cashier. • Custodian. • Inventory stocker.

Education

  • Bellevue College
    2016 - 2016
  • Glendale Community College
    2007 - 2008
  • Boulder Creek High School
    High School Diploma
    2003 - 2007

Community

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