Experience

Project Resources Group, Inc.
• United States
• Business Consulting and Services
• 200 - 300 Employee
• Project Manager

  • Jul 2021 - Present

Refuse Specialists
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Account Executive

  • Nov 2020 - Jul 2021
• Project Manager

  • Jan 2020 - Sep 2020

  Provided operational support for Comcast through development and implementation of any cable repair/installation. Maintained communication with partners. Provides status reports to Project Managers, vendors, partners, and resources. Handled projects, with direct supervision, to ensure timely completion according to specifications and within budgeted costs. Responsible for running, planning, tracking, and implementing small projects or aspects of larger projects from initiation to… Show more Provided operational support for Comcast through development and implementation of any cable repair/installation. Maintained communication with partners. Provides status reports to Project Managers, vendors, partners, and resources. Handled projects, with direct supervision, to ensure timely completion according to specifications and within budgeted costs. Responsible for running, planning, tracking, and implementing small projects or aspects of larger projects from initiation to completion. Identified project scope and objectives. Lead a cross-functional team including external vendors and other resources; coordinates activities to achieve goals. Show less Provided operational support for Comcast through development and implementation of any cable repair/installation. Maintained communication with partners. Provides status reports to Project Managers, vendors, partners, and resources. Handled projects, with direct supervision, to ensure timely completion according to specifications and within budgeted costs. Responsible for running, planning, tracking, and implementing small projects or aspects of larger projects from initiation to… Show more Provided operational support for Comcast through development and implementation of any cable repair/installation. Maintained communication with partners. Provides status reports to Project Managers, vendors, partners, and resources. Handled projects, with direct supervision, to ensure timely completion according to specifications and within budgeted costs. Responsible for running, planning, tracking, and implementing small projects or aspects of larger projects from initiation to completion. Identified project scope and objectives. Lead a cross-functional team including external vendors and other resources; coordinates activities to achieve goals. Show less



Cass Information Systems

• United States
• Information Services
• 700 & Above Employee

• Senior Customer Service Representative

  • Aug 2016 - Jan 2020

  Managed, trained and helped development of team members in the Customer Support Department for a consulting firm specializing in sustainability. Maintained performance metrics and reporting for all team members. Supported, coached and developed talent within team in relation to systems, processes and behaviors. Strategically scheduled team members to maintain optimal staffing levels for expected volumes. Engaged clients in person and over phone to answer questions and address… Show more Managed, trained and helped development of team members in the Customer Support Department for a consulting firm specializing in sustainability. Maintained performance metrics and reporting for all team members. Supported, coached and developed talent within team in relation to systems, processes and behaviors. Strategically scheduled team members to maintain optimal staffing levels for expected volumes. Engaged clients in person and over phone to answer questions and address complaints. Acted as point of contact in Team Managers absence. Show less Managed, trained and helped development of team members in the Customer Support Department for a consulting firm specializing in sustainability. Maintained performance metrics and reporting for all team members. Supported, coached and developed talent within team in relation to systems, processes and behaviors. Strategically scheduled team members to maintain optimal staffing levels for expected volumes. Engaged clients in person and over phone to answer questions and address… Show more Managed, trained and helped development of team members in the Customer Support Department for a consulting firm specializing in sustainability. Maintained performance metrics and reporting for all team members. Supported, coached and developed talent within team in relation to systems, processes and behaviors. Strategically scheduled team members to maintain optimal staffing levels for expected volumes. Engaged clients in person and over phone to answer questions and address complaints. Acted as point of contact in Team Managers absence. Show less



Pet Paradise Resort

• United States
• Hospitality

• Front Desk Receptionist

  • Oct 2014 - Aug 2016

  Responsible for giving tours of the facility to prospective clients. Handled any issues smoothly and quickly while working on a solution. First point of contact for clients and their pets. Managed scheduling through inbound and outbound phone calls. Organized incoming clients and file them accordingly in the system. Responsible for giving tours of the facility to prospective clients. Handled any issues smoothly and quickly while working on a solution. First point of contact for clients and their pets. Managed scheduling through inbound and outbound phone calls. Organized incoming clients and file them accordingly in the system.